FedEx Escalation Process FedEx Customer Service

[Pages:1]FedEx Escalation Process

The following 800 number directs you to FedEx General Customer Service; however, once in the customer service queue you can tap into the FedEx Premier Group who is a FedEx CSR team trained to work with healthcare issues and specifically the timeliness and sensitivity that healthcare issues bring. Use this for escalations concerning delivery or tracking issues. This 800 number is answered 24 hours a day, 365 days a year.

FedEx Customer Service

Enrolled in Premier Customer Service for Healthcare Vertical; 2 ways to access:

1. Send an email with details to premier PremierHealthcareSupport@

OR

2. Dial 1-800-Go-FedEx (1-800-463-3339), Enter '9' or say 'premier', Enter Account# 030038320 (this is the Hanger/SPS account number), the recording will say 'Thanks, I am transferring you to a Premier Customer Service representative'.

General Customer Service Info: Navigate to resolve tracking, claims, billing or invoice issues, and much more. 1.800.GoFedEx (1.800.463.3339) for customer service 24 hours a day, 365 days a year.

When contacting Customer Service for issues, please provide the following:

ISSUE

INFORMATION

TRACKING A PACKAGE MISSED REGULAR PICKUP SCHEDULE AN ONCALL PICKUP GENERAL QUESTIONS

Advise Medical Package; Tracking Number of Package; Contact info for follow-up/resolution Advise FedEx Ground or Express Pickup; Account Number, Location Address and Contact Advise FedEx Ground or Express Pickup; Account Number, Location Address and Contact, Ready Time/Close Time Advise FedEx Ground or Express Service

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12/14/2017

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