PERSONAL ONLINE BANKING USER GUIDE

PERSONAL ONLINE BANKING USER GUIDE

ONLINE BANKING USER GUIDE



Table of Contents

Getting Started................................................................................................................................................3 Account Summary...........................................................................................................................................4 Navigation Tools......................................................................................................................................... 5-6 Account History..............................................................................................................................................7 Quick Reference Guide............................................................................................................................... 8-9 Frequently Asked Questions..........................................................................................................................10 Need Help?...................................................................................................................................................11

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ONLINE BANKING USER GUIDE



Getting Started

1. Visit .

2. In the Online Banking Center, select the Personal tab.

If you were enrolled in Online Banking by a Fidelity Bank associate in a branch, follow steps 3-5, and 8:

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3. Enter the temporary Customer ID that was emailed to you and select Go.

4. Enter the temporary Password that was emailed to you and select Submit.

5. Create a new Customer ID and Password and answer the Password Help questions.

If you completed an online form at to enroll in Online Banking, follow steps 6, 7, and 8:

6. Enter the Customer ID you created when you completed the online enrollment form and select Go.

7. Enter the Password you created when you completed the online enrollment form and select Submit.

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Security Enrollment Your Challenge Questions and Answers

8. Complete your security enrollment. Select your challenge questions and answers.

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ONLINE BANKING USER GUIDE



Account Summary

After you have logged in to Fidelity Bank Online Banking, this is the first screen you will see. The Account Summary (Home) screen is your financial overview enabling you to view all of your current account balances on one screen.

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ONLINE BANKING USER GUIDE



Navigation Tools

The most important tools you will use to navigate in Fidelity Bank Online Banking are the quick links section located on the left of your screen under "I'd like to" and the main navigation menu.

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1. Click on Home or the Fidelity Bank logo to go back to the Account Summary screen from any page in Online Banking.

2. The quick links sections provides easy access to the items you use most. View transaction history (a), review statements (b), pay bills (c), transfer funds (d), search for a branch location (e), order checks (f ), and balance your checkbook (g) with one click of your mouse.

3. Click on the Go Green Go Paperless image to sign up for E-Statements ? a convenient and secure way to view bank statements.

4. Click on the account number or balance to view transaction history for a specific account. 5. Click on logout at the end of every online banking session to sign out of your account.

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