Mimi Y - Northeastern University



Mimi Y. Wan, PMP46 Harlow StreetArlington, MA 02474617-448-1029 (mobile)mimiywan@Professional SummarySuccessful and accomplished Program Manager Officer and Program Manager for enterprise business and IT related initiatives in healthcare and financial services. Results-oriented, team-based and decisive leader for system implementations, upgrades, strategic assessments; new product development initiatives; compliance and regulatory programs. Expert in waterfall and agile/scrum software methodologies. Strong relationship management skills for C-level stakeholders. Career HighlightsEstablished and implemented Enterprise Program Management Office for multiple organizationsDeep Professional Services background for client implementations and consulting engagementsPROFESSIONAL EXPERIENCEAGERO, Inc., Medford, MA July 2016 to PresentDirector, Program Management Office, Client Services and Product DevelopmentResponsible for management oversight of a team of Program Managers in Client Services and Product Development for Roadside Assistance technology and call center organization. Responsibilities include:Directed and managed two Program Managers in large client implementation with cross-functional stake holders internally and with client,Developed and implemented standardized client implementation methodology in order to insure on time delivery and high client satisfaction,Portfolio oversight of Programs and projects for client implementation and product key initiatives with over $25 million annual IT budget spend, Management oversight of six EPMO Program Managers in order to insure that initiatives and implementations are delivered on time and in accordance to organizational standards, client contractual commitments and product program benefits, Establish and report on Key Performance Indicators (budget and timeline) for executive and senior management program review,Developed standard client implementation process and guidelinesDocument and respond to implementation methodology for Sales RFPsDaVita HealthCare Partners, Denver, MA May 2015 to July 2016Director, Project Management Office, New Market TechnologiesResponsible for program management oversight for a range of IT system integration, development and implementation initiatives for new and existing regional markets nation-wide. Specific responsibilities and achievements include:Developed standard Program Management playbook for local market integration, leveraging agile or waterfall approaches based on local IT organization and engineering teams, Program Management of the assessment and integration of local market IT infrastructure, operations and clinical systems to the Healthcare Partners platform,Program Managed implementation of Google Glass pilot in three Southern California specialty officesDeveloped Enterprise IT Due Diligence Assessment for new venture risk evaluationManaged Build or Buy pilot for mobile care management application in HCP’s New Mexico marketDirected turn around methodology and approach for Enterprise Information Management program with teams located across three officesManaged implementation program of Physician Portal for HCP’s joint venture in ColoradoManaged server retirement program across 19 systems in response to security vulnerability auditsARCADIA SOLUTIONS, Burlington, MA March 2010 to May 2015Director, Accounts and Program ManagementResponsible for on-time and on-budget program delivery of a range of IT and Quality reporting projects for healthcare organizations. Developed and enhanced client relationships in order to grow revenue for existing accounts. Lead and mentor teams of project managers, clinical and practice consultants, as well as software engineers, quality analysts, and business consultants in Project Management Office Implementations and Assessments, Electronic Health Record implementations and reporting analytics solutions. Direct project managers in implementations of Quality Improvement and Meaningful Use projects, Accountable Care Organization Assessments and Patient Centered Medical Home initiatives ranging from $500K to $3 million. Specific responsibilities are: Direct and manage delivery of services projects, from initial sizing, Statement of Work development, project staffing to project execution and deliverable creation and delivery Manage staffing utilization and financial review to insure project profitability and marginManage and develop all client relationships, upsell opportunities and program escalations Developed standardized project templates and artifacts for client deliverables Train and mentor junior team members in project management methodology Specific client engagements from solution design, planning and scoping, build and configuration to deployment and launch: Project Management Office Implementation and Assessment: PMO assessment for multiple Boston-based community health centers, PMO implementation for large Eastern Washington state community health network, Project and Portfolio Management Tool selection and implementation Electronic Health Record Implementations and Upgrades: eClinicalWorks implementation for Boston Children’s pediatric IPA, Allscripts implementation for an upstate New York community hospitalClaims and Clinical data warehouse implementation and upgrade for Boston Children’s pediatric IPA, a community hospital in Eastern Maine, and for an upstate New York community hospitalFIDELITY INVESTMENTS, National Financial, Boston, MA January 2007 to March 2010Director, Program Management OfficeResponsible for managing large, complex, client facing and regulatory sensitive projects for securities clearing firm of Fidelity Investment. Lead cross-functional and cross-company teams of business stakeholders in the delivery of technology projects over $2 million. Managed new product development and delivery of FDIC banking offering with a technology budget of $2.5 million. Coordinated key stakeholders across 5 business units from requirements, software development, system and vendor testing, through operational implementation. Developed streamlined implementation process for on-boarding clients. Organized product commercialization efforts with over $4 billion in assets within one year of product launch. Managed multiple projects from compliance reporting initiative for annual SEC filing, to web front-end enhancement for correspondent paid project, to launch of automated retirement distribution functionality for over 300 clients.Developed standardized templates for PMO group to use throughout NFS—meeting agendas, minutes, issues logs, project and executive reporting templates.Create and maintain all artifacts from issues and risk logs, status reports and project plans for all projects. WOLTERS KLUWER Financial Services, Inc., Waltham, MA June 2006 to January 2007Program Manager, Technology and Application Development, Securities and InsuranceResponsible for the development of a Project Management Office for 4 business units. Developed standardized project management artifacts from status reports, issues and risk logs, project charters, and project plans.Consolidated and streamlined software development life cycle documentation for use across and between business unitsImplemented online resource utilization and time tracking system for all business units.Initiated software governance process across WKFS. Managed 6 IT project managers who managed a technology portfolio of over $10 million. OMGEO, LLC Boston, MA April 2003 to April 2006Senior Project Manager, Project Management Group, Product DevelopmentResponsible for timely delivery of product releases for a range of post-trade settlement applications for a $200 million company. Lead cross-functional teams of product managers, designers, technical architects, developers, testers and operations staff through software development lifecycle in two office locations and with international outsourcing partners. Accomplishments include:On-time delivery of 5 functional software releases for 3 major product linesAhead of schedule delivery of 2 infrastructure projectsDirected the implementation, roll-out and training of software portfolio governance programDeveloped and implemented release management assurance process for product development groupPrimary liaison for coordinating Six Sigma training and implementationWORKSCAPE, INC. Framingham, MA July 2001 to March 2003Project Manager, Professional ServicesResponsible for managing client engagement and software development of multi-year Human Capital Management Internet applications for 3 Fortune 500 companies. Serve as single point of communication contact for client project team, internal business analysts, Oracle developers, software engineers, and contractors. Accomplishments include:Coordinated project scope development with engineering and professional services representatives for all releasesLed business requirements gathering efforts for subsequent application releasesDirected design and functional specifications development for additional modules of applicationDeveloped and maintained project plans for business analysts, engineers, QA staff, and production support membersPrimary liaison for change management processDocumented all project issues and incidentsDeveloped all project communication artifactsCoordinated bug fixes, build schedules/releases, and production deployment.FIREPOND, INC. Waltham, MA February to June 2001Project Manager, Insurance and Financial Services VerticalResponsible for managing client implementations within established schedule and budget for e-business development effort that comprised of custom development and product implementation. Serve as primary liaison on projects between client, partner and internal development team. Facilitate timely and accurate delivery of all components of the project; create, update, and manage detailed project plans; identify and manage all project risks; develop and facilitate communication plan between all project constituencies to ensure successful completion of deliverables.Accomplishments include:Led design team of business analysts, technical design manager, and systems architect in developing detailed functional and technical specifications documents for group administrators and employees to transact health insurance enrollment for major mid-Atlantic healthcare insurance company. Coordinated design efforts between client business owners and information systems department and Big 5 consulting firm.Developed transition plans, training requirements for the maintenance of application by client staff.Primary liaison for team of 25 software developers in Minsk, Belarus.Developed implementation methodology for Insurance and Financial Services vertical’s consulting staff of 30 employees. RAZORFISH, INC. Cambridge, MA February 2000 to February 2001Project ManagerResponsible for overall delivery of digital solutions. Served as primary liaison on projects between client and internal team to ensure accurate, on budget, and on time completion of project deliverables. Facilitated timely and accurate delivery of all components of the project; create, update, and manage detailed project plans; coordinate project phases, events, and workflows; facilitate the approvals process and the successful completion of deliverables; and support the efforts of the junior staff. In addition to project delivery, serve as coordinator for all RFPs and capabilities presentations. Key responsibilities included directing and evaluating project vision and strategy, accountability for project completion and team management, defining and driving project deliverables, facilitating project team meetings, and ensuring client and internal team satisfaction.Accomplishments included:Led implementation team of two information architects, two visual designers, two interface developers, and two content developers in a $500,000 rapid re-architect and re-deployment of a leading specialty chemical manufacturer’s Internet and Intranet presence. Coordinated information architecture and visual design to reflect the company’s new brand direction.Crafted RFPs for a range of technical projects—from front-end web proposals ($150,000) to end-to-end solutions ($3.5 million). Coordinated the response between technical, design, and information architecture specialties. Produced sales presentations, facilitated sales pitches, and developed statements of work for engagements.Directed a project team of eight consultants from three regional offices in the development of a strategic vision, intuitive site architecture, and new visual design for a leading software vendor’s corporate website ($800,000). Worked in collaboration with client project team to apply new brand attributes to website design and architecture. Spearheaded content inventory and content strategy for website’s 10,000 static pages. Coordinated and facilitated technical design workshop for client.Managed a project team of six consultants to develop a demonstration marketplace with business-to-business scenarios and detailed transaction flows for the world’s largest ERP vendor’s annual user conference. The marketplace highlighted the company’s strategic web initiatives products and services, such as decision support, collaborative forecasting, customer relationship management that would analyze, facilitate, and optimize the transactions being conducted in the central marketplace ($750,000). Participated in office-wide knowledge management and quality improvement efforts. Served as career development coach for seven junior staff members.PARTNERS HEALTHCARE SYSTEM, INC. August 1994 to March 2000Project ManagerWeb Development Group, Information Systems. September 1999 to March 2000Reported to Corporate Manager of Application Development as project manager and analyst for enterprise-wide web projects. Identified, assessed and coordinated content and technical resources using direct staff reports as well as matrix models. Responsibilities included:Developed initial project requirements and scope to correspond to the marketing and content needs for Web initiatives of a major academic medical center. Determined project budget, scope and milestones for resources within and outside department.Implemented Intranet site for Brigham and Women’s Hospital. Designed content maintenance process with database back-end. Coordinated web-based physician search directory for Massachusetts General Hospital. Developed end user requirements with hospital’s Marketing and Credentialing departments to build web front end to SQL database of physician providers. Served as liaison between business units and programming staff. Spearheaded Internet redesign initiative of Partners HealthCare System with corporate Marketing department. Developed information architecture and site layout. Manage all phases of implementation, testing and launch of site.Coordinated two ecommerce initiatives by MGH Gift Shop and MGH Development Office through entire project lifecycle. Facilitated redesign of Partners Material Management web site. Served as liaison between web developer and business units for purchase requisition application. Directed web graphics designer in site layout and navigation. Coordinated all document conversion and application QA. Served as technical lead on Partners Intranet site for 1,600 employees in conjunction with business unit and outside consultant. Provided technical expertise of Partners NT network and browser capabilities. Directed the collection and consolidation of site content. Coordinated implementation, testing and launch of site.Coordinated and manage 20 departmental web site projects developed by outside vendors. Project ManagerMassachusetts General Hospital. August 1994 to August 1999Report to the Director of Managed Care Operations and Analysis as project manager, analyst and database administrator for hospital-wide primary care and specialty care medical management reporting and verification system.Responsibilities include:Coordinated and facilitated multidisciplinary team of physician subspecialists, nurses, care coordinators, residents and administrative staff in hospital-wide management initiative that reduced hospital utilization. Performed specialized planning and research activities to support the operations of neuromedicine, pediatrics and obstetrics-gynecology services. Evaluated complex medical cost, financial, utilization, marketing and sales data sets for the purpose of providing management reporting and modeling critical to business unit and senior management decision making. Conducted special studies and surveys to summarize and analyze complex financial or operational actions and prepares recommendations for policy, procedure, control or action in business unit operations. Coordinated activities for and participates in fact-finding projects. Planned and participated in training of business unit personnel in “best practice” methods for utilization management or cost management based on the results of special studies. Developed and maintained relational database of eligibility and utilization for 2,000 Medicaid members. Documented hospital-based practices’ compliance and outreach to Medicaid patients for breast and cervical cancer screenings, and emergency room use. Designed, implemented and maintained relational database to determine physician referral activity for insurance plans. Developed and created quarterly referral reports for primary care physicians on utilization rates.Designed and implemented review and reporting process for quality assurance events for insurance plans. Conducted data collection, analysis, and interpretation for pediatric communication survey. Supervised and directed staff associates in data collection, data entry, and data integrity.EDUCATIONBoston University, Department of Anthropology, Boston, MA. Ph.D., Social AnthropologyBoston University, Department of Anthropology, Boston, MA. Masters of Arts, Social AnthropologyUniversity of California, Irvine. B.A., Anthropology, Concentration in Quantitative Social ScienceCERTIFICATION AND TECHNICAL SKILLSPMP Certification (2008), Lean/Six Sigma Expert in all Microsoft Office Applications, MS Project, SSRS, SQL and MS Access ................
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