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|CenturyLink Protected Internet Delivery |

|Formerly Service Delivery Gateway |

|User’s Guide |

|(Browser Interface) |

|08/01/11 |

|Prepared by: |CenturyLink Information Technologies, Inc. |

|Version: |02.71 |

Version Notice and Change Log

Version Notice

All revisions of this document are listed in chronological order. There is no relationship between the document release number and the software release number.

|Document Release |Date |Description of Change |

|2.0 |01/13/2000 |Reflect Screen Changes |

|2.1 |03/07/2000 |Reflect Screen Changes. Software Release 3/6/02 |

|2.2 |10/25/2001 |Reflect Screen Changes |

|2.3 |06/14/2002 |Addition of File Transport Interface, and addendum to User’s |

| | |Guide |

|2.4 |09/10/2002 |Removed “annual” from digital certificate |

|2.5 |10/15/2002 |Corrected ECOM url |

|2.6 |06/25/2003 |Added sdgadmin@ |

|2.7 |08/09/2005 |Updates for new QPID name and interface |

|2.71 |08/01/2011 |CenturyLink rebranding |

Contact Information

For questions about this document, please contact your QPID System Administrator (qpiduser@). Please be sure to include your user ID in the request.

Contents

CenturyLink Protected Internet Delivery User Guide Procedures. 1

Preface 1

System Requirements 1

Client User Requirements 1

File Transport User Interface 2

Login Screen 2

Changing QPID Password 3

Send/Retrieve Files 6

Sending A File 7

Receiving a File 9

Trouble Shooting 12

Server Down 12

Naming Collision Error 12

Password Change Error 13

Other Login Errors 14

CenturyLink Protected Internet Delivery User Guide Procedures.

Preface

The CenturyLink Protected Internet Delivery (QPID) is an application built on the Distributed Application Programmer’s Interface (DAPI) developed by CenturyLink Information Technologies. This system provides a secure communications mechanism for applications and data transfer on internal and external networks.

System Requirements

To use the QPID system you need access to a browser and an Internet connection. Most of the commonly used browsers (Internet Explorer, Netscape, Mozilla, or Firefox) will work. There are no version level constraints on the QPID interface today, although it’s best to stay reasonably current with your browser version.

Client User Requirements

CenturyLink assumes that your company will have a good working knowledge of the following information:

1. An Internet Browser such as Internet Explorer, Netscape, Mozilla, or Firefox.

2. Accessing a Web site using a URL

3. Naming and saving data files to directories on your computer

4. Processing your data files from the Internet to your internal system.

File Transport User Interface

1. Connect to the URL provided by your QPID administrator (qpiduser@)

2. If you get an https protocol error, such as ”unable to access server” or “server not responding”, your firewall is probably not allowing access via the https protocol. Your firewall needs to be reconfigured to allow HTTPS.

3. If all succeeds: you will get the carrier login screen for the QPID. You will be able to login and download/upload data as soon as you're provided with a user ID and password.

Login Screen

When you connect to the QPID’s URL you first see the login screen. Type your User ID and Password onto the login screen. Your should have provided the User ID and password. There is also a link to the Automated Password Reset page if you forgot your password or lock your account. If you get the message “User/Carrier Not Found” refer to the troubleshooting section “Incorrect Userid or Password”.

Login Screen

[pic]

Changing QPID Password

Near the bottom of the “Send/Retrieve files” screen is a button for changing the password. The first time you log into QPID you should change the password to something only you know. The password is not maintained by CenturyLink, therefore it is your responsibility to maintain it.

Bottom Portion of the QPID Application Screen

[pic]

The next screen will appear, when you click on the “Change QPID Password” button.

Change Password Screen

[pic]

To change the password, first type in the old password for confirmation, then new password and repeat the new password. Press the “Change QPID Password” button to complete the change.

Passwords must meet the following standards:

1. Length must be 8 characters or more

2. Password must contain at least 1 alphabetic and one number or special character

3. New password cannot match old one by more than 3 characters

4. Passwords used in the previous year cannot be reused

If successful, you will see the send/receive screen with the “Password Successfully Changed” message.

Change Password Success Screen

[pic]

Send/Retrieve Files

After login your account is validated and you are presented with the “Send/Retrieve files” screen. This screen may appear slightly different due to browser rendering. The send or receive section may not display depending on your account. If you are only allow to receive files, the top section for file upload will not be displayed. If you can only send files, the bottom section for file download will not be displayed. If you are allowed to download files, and there are none present, you will see a message stating “No Files Ready for Retrieval”. (This indicates login was successful, just no data to retreive.)

1. Use the browse button to select the file you want to send to CenturyLink.

2. Fill in the input fields and left mouse click on the “Send File” button. For more detailed information, see the description under “Sending a File.”

3. The bottom portion of the screen is a table of files that can be selected for retrieval by choosing the radio button on that column, then left mouse click on the "Receive File" button. For more detailed information, see the description under “Receiving a File.”

Send/Retrieve Files Screen Layout

[pic]

Sending A File

1. Left mouse click on the "Browse" button.

2. This should bring up a "Choose File" dialog box

Find File for Upload Screen Layout

[pic]

3. Locate the desired file and select it with a left click. The file name will appear in the "File name:" field.

4. Left click on the open button.

5. The complete path will now be in the “Filename to Send” field of the QPID “Send/Retrieve files” screen.

6. Fill in the “Save-as Filename” field if the file needs a different name on the CenturyLink side. This would have been specified when you received your account. Also note the files uploaded cannot contain spaces or other special characters. Valid filename characters are: a-z, A-Z, 0-9, '.', '#', '-', '_' or ','.

7. Then click “Send File” to send the file.

8. During the upload you may get a screen stating the transfer is taking place. The screen will be replaced with the status when the transfer is complete. This may take anywhere from a few seconds to 20-30 minutes depending on the size of the file and your Internet connection. After successful transmission of the file the "Success" screen will notify you.

File Transport Success Screen Layout

[pic]

Receiving a File

When a file is ready for retrieval you will receive an email notification if your account is setup to receive one. (Contact QPID support team listed in this document if you wish to change this option.)

1. After logging in, scroll to the receive file section.

2. Left mouse click on the radio button (underneath the Select column) of the file you wish to receive and then left mouse click on the “Receive File” button. (Note: Multiple downloads are not supported.)

3. You may or may not be prompted with this screen asking if it is okay to download the file.

Confirm File Download

[pic]

4. The “Save As” dialog of your machine will appear, asking where to save the file and what to name it. Note: Some browsers may alter the name displayed on the web page, so make sure the name is acceptable.

Save As Dialog box

[pic]

5. After providing the requested information, the download dialog of your machine will appear. Depending on the browser you may see one of the following screens. For Internet Explorer you will get a download complete screen with the browser still at the send/receive screen. Mozilla and other browsers may display the QPID file confirm page.

Confirm screen for Internet Explorer

[pic]

Trouble Shooting

Server Down

If the server is down the following error message will appear. Notify your QPID System administrator. (Contact qpiduser@).

Unable to locate server screen layout

[pic]

Naming Collision Error

If the same file is sent twice a "Naming Collision Error" message will appear. Files are not to be sent twice. Validate why the file is being sent a second time and decide which is the correct file. You will need to notify the QPID System administrator (qpiduser@) to delete the original file if it is incorrect and then resend the correct file.

Naming Collision Error Screen Layout

[pic]

Password Change Error

If your password change failed, a message will be displayed stating why the update failed. Follow the instructions provided in the change password section.

Change Password Fail Screen

[pic]

Other Login Errors

Incorrect user ID, Incorrect password, user ID has been disabled. All of these errors will return the following screen. For security reasons, it does not tell you any other details. If needed you can use the link to the automated password reset tool located on the login page if you forget your password. It is available 24x7.

After three invalid login attempts, your User ID will be locked out. Use the automated password reset tool on the login page or contact the QPID System Administrator (qpiduser@) if your account is locked out.

Login Failure Screen Layout

[pic]

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