Job Title: - Pro Bono Australia



| Job Title: |Network Support |Reports to: |Director, Awareness & |

| | | |Support |

|Department: |Support Network |Direct Reports |Nil |

Our Vision, Mission and Values

Prostate Cancer Foundation of Australia (PCFA) is a broad-based community organisation and the peak national body for prostate cancer in Australia. We are dedicated to reducing the impact of prostate cancer on Australian men, their partners, families and the wider community.

We do this by:

• Promoting and funding world leading, innovative research into prostate cancer

• Implementing awareness campaigns and education programs for the Australian community, health professionals and Government

• Supporting men and their families affected by prostate cancer, through evidence-based information and resources, a range of psycho-social support programs and Prostate Cancer Specialist Nurses

PCFA receives Government funding for specific projects and relies on the generosity of individuals, the community and partnerships, such as those with the Movember Foundation and Commonwealth Bank, to carry out our essential work.

PCFA’s values are: Integrity, Optimism, Compassion, Respect and Commitment

|Position Purpose: |Work with the Director, Awareness & Support and team to provide outstanding service and support to PCFA Support|

| |Network. |

| |Primary point of contact for PCFA Affiliated Groups. Streamline, organise and manage the |

| |secretarial/administrative requirements of the program. |

|Key relationships |Director, Awareness & Support |

| |Online Programs |

| |Community Engagement |

| |Community Awareness & Education |

| |Communications & Administration |

| |PCFA Affiliated Support Groups |

| |Finance Department |

| |Online Strategist/Manager (support group web information) |

| |All other PCFA Employees |

This Position Description reflects this role’s broad responsibilities and goals which are described as Key Result Areas (KRAs).

KRAs are the main headings and the points that sit underneath are the associated task.

Key Performance Indicators (KPIs) help drive measurement of the KRA.

The Position Description is a live document and is regularly updated to reflect role changes as they happen.

|Key Performance Areas (KRAs) |Key Performance Indicators (KRIs) |

|KRA1 – Finance | |

|Act as main contact point for all out of pocket financial assistance queries of PCFA Affiliated Support |Expense claims are processed in a |

|Groups |timely manner Reimbursements |

|Receive and process all incoming requests for financial assistance (email and post) for Support Groups |effected within two weeks of |

|Liaise with team when Support Group request for financial assistance require investigation or confirmation |receipt of claims |

|Liaise with appropriate Finance Department Staff for payment of requests |Evidence of smooth working |

|Consultation with Director, Awareness & Support re additional funding agreements |relationship with Finance staff |

| |Stakeholder feedback is primarily |

| |positive |

| | |

|KRA 2- Human Resources |

|Work within a team environment to ensure all service standards are met for tasks | |

|Adhere to all organisational policies, procedures and values | |

| | |

|KRA 3 – Support Network Operations |

|Act as main point of contact for all PCFA Affiliated Group enquiries via phone, in person, by mail/email, |Stakeholder feedback is primarily |

|or online |positive |

|Proactively contact support groups on a regular basis to ensure ongoing engagement, communication, and | |

|exchange of information | |

|Provide prompt, polite and personal assistance in connecting the network to the Support & Community | |

|Outreach team when required | |

|Communicate in a sensitive and professional manner to all PCFA Affiliated Group enquiries and other | |

|enquiries from internal and external stakeholders | |

|Ensure that all issues/concerns of PCFA Affiliated Groups are communicated to relevant support network | |

|staff and Director, Awareness & Support | |

|Assist groups to communicate events through Community News and Views via the Online Community as required | |

|Effectively manage resources and ordering of merchandise for PCFA Affiliated Groups |Merchandise is ordered in a timely|

|Send welcoming correspondence and resources to newly Affiliated Groups along with management of inactive |manner |

|and closing groups. |PCFA Affiliated Groups receive |

| |resources in a timely manner |

| |Stakeholder feedback is primarily |

| |positive |

|Identify & successfully resolve system and administration issues by developing and updating PCFA forms and |Smooth/efficient operation of the |

|other documentation to strengthen the efficiency of support network operations |support Network program area |

| |leading to higher productivity |

| |Stakeholder feedback is primarily |

| |positive |

|Streamline administrative processes and develop written procedures for the administrative areas of the |Well-developed written procedures |

|Support Network Program area |for the Support Network program |

|Communicate promptly to the support network and PCFA support network staff any changes to support network |area |

|processes and procedures |PCFA support network staff, |

| |support network members are |

| |familiar with current procedures |

| |Prompt communication of changes to|

| |processes and procedures to all |

| |relevant stakeholders |

|Process and maintain PCFA Affiliated Group records into customer relation management system(s) –Raisers |Data bases are up to date |

|Edge, website, email, excel lists |New data systems are developed as |

|Develop new data management systems as required to support necessary collection of data for the support |required |

|network program area |Stakeholders are informed in a |

|Ensure that changes to support network members contact information is communicated to all relevant |timely manner of changes to data |

|stakeholders including PCFA State |base |

|Coordinate process of communication and documentation of annual Max Gardner Awards |Stakeholders are informed in a |

| |timely manner |

|Oversee, coordinate and manage travel bookings for Support Groups as required |All travel bookings are actioned |

| |in a timely manner |

| |Stakeholder feedback is primarily |

| |positive |

|KRA 4 - Administrative Support to PCFA Support Network Team | |

|Generate Support Network quarterly reports and other reports as requested by Director, Awareness & Support |Quality reports are provided in a |

| |timely manner |

|Assist Director, Awareness & Support with other ad hoc, general duties as required (e.g. photocopying, |Work requested is completed |

|etc…) |efficiently and in a timely manner|

|Assistance/Support to Director, Awareness & Support, and Team with projects as required |Quality work completed efficiently|

| |and in a timely manner |

|KRA 5 - Team Skills | |

|Work collaboratively and consultatively with all members of the Support Network team and other PCFA |Stakeholder feedback is primarily |

|colleagues to achieve Support Network Program objectives and the broader goals of PCFA |positive |

|Behave ethically, with integrity, respect and compassion to all PCFA colleagues, members of the support |Stakeholder feedback is primarily |

|network and other stakeholders |positive |

|Maintain an open, flexible and adaptable approach to meeting the objectives of the Support network program |Stakeholder feedback is primarily |

|area |positive |

|Demonstrate leadership by being proactive and using initiative in addressing challenges, consulting with |Stakeholder feedback is primarily |

|relevant team members, Director, Awareness & Support and others as appropriate |positive |

|Maintain an attitude of continuous learning with a focus on addressing professional development to enhance |Development of a professional |

|work performance and achieve the objectives of the Support Network Program Area |development plan aligned to |

| |objectives of Support Network |

| |program area and broader goals of |

| |PCFA |

| |Achievement of goals on |

| |professional development plan |

|Capacity to undertake some travel interstate for meetings, conferences and workshops | |

|KRA 6 – Stakeholder Relationships and Communication Skills | |

|Maintain a focus on customer service and the delivery of excellent service to members of the support |Stakeholder feedback is primarily |

|network and other stakeholders |positive |

|High level of oral and written communication skills | |

|Maintain a mature, professional approach in all communication to the Support Network, team members and | |

|other stakeholders | |

|Resolve issues in a professional and sensitive manner and communicate promptly to Director, Awareness & | |

|Support and other relevant team members of any issues/concerns raised by support network members | |

|Escalate issues to Director, Awareness & Support where appropriate | |

|KEY RECRUITING CRITERIA (KRC) |

|Experience |

|Essential: |Customer service delivery within community-based organisations Operations administration experience |

|Desirable: |Executive assistant/support experience |

| |Project assistance experience |

| |Experience in volunteer-based organisations |

|Skills / Qualifications |

|Essential: |Demonstrated Proficiency (Intermediate level) in all Microsoft Office applications |

| |Demonstrated Proficiency (Intermediate level) in internet research |

| |Excellent oral and written communication skills |

| |Highly developed interpersonal skills |

|Desirable: |Project assistance/coordination skills |

|Personal Qualities |

|Essential: |Professional presentation in person, by telephone, email and on paper; |

| |Excellent communication skills –confident dealing with all levels of hierarchy and handling confidential or |

| |sensitive information; |

| |Provides constructive and respectful feedback to achieve the best outcome; |

| |Actively listens, has open body language and communicates appropriately with discretion; |

| |Proactive and takes initiative to achieve objectives of Support Network Program and broader goals of PCFA |

| |Conscious of deadlines and attentive to detail; |

| |Understanding of corporate responsibility and confidentiality in work |

| |Flexibility and adaptability to meet program objectives and broader goals of PCFA |

|Desirable: |Likes a challenge |

| |Warm, empathic, assertive, team player, enthusiastic |

| |Adaptable to change |

|Additional Information |

|As this role covers support to the national Affiliated Network, capacity to undertake some travel interstate for meetings, conferences and |

|workshops is required which may involve overnight stays on occasion. |

|By signing below, the Position Holder confirms: |

|receipt and understanding of the duties require; agreement to fulfil the role to the best of their ability; that they are not aware of any pre |

|existing conditions/impairments that might be affected by, or impose limitations on the work to be performed; that failure to disclose any such|

|conditions/impairments will mean ineligibility to claim workers compensation on those conditions/impairments which subsequently recur or worsen|

| |

|This signed document will be kept on the personal file. |

|Employee Signature: | |Date: |

|Manager Signature: | |Date: |

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