Financial Acces 2010 - CGAP

Financial Access

2010

The State of Financial Inclusion Through the Crisis

FINANCIAL ACCESS 2010

i

Financial Access

2010

The State of Financial Inclusion Through the Crisis

THE WORLD BANK GROUP

? 2010 by the Consultative Group to Assist the Poor/The World Bank Group MSN P 3-300, 1818 H Street, NW, Washington DC 20433 USA

All rights reserved Manufactured in the United States of America First printing September 2010

This volume is a product of the staff of the Consultative Group to Assist the Poor (CGAP) and the World Bank Group, and the judgments herein do not necessarily reflect the views of CGAP's Council of Governors or Executive Committee or the World Bank Group's Board of Executive Directors or the countries they represent.

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FINANCIAL ACCESS 2010

Co n t en t s

Acknowledgments

iv

Overview

1

Changes in access to financial services

5

Deposit services

5

Access to credit services

9

Physical outreach

11

Financial inclusion mandates

16

Consumer protection

23

Legal framework

24

Institutional structure

28

Dispute resolution mechanisms

31

Regional trends in consumer protection

33

SME finance: Supply-side data availability

35

Data availability

43

Methodology

45

References

47

Regional profiles

49

Statistical and policy tables

55

Consumer protection legislation

88

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