Emergency Relief and the Credit Union

[Pages:1]Emergency Relief from American Airlines Federal Credit Union

At American Airlines Credit Union, we're always looking for ways to care for our members. During this challenging time, we're offering additional flexibility for our members with several different types of loans. If you have any questions regarding the following information, we encourage you to reach out using our various online options. You may also call us at (800) 533-0035. Please be aware that call-waiting times are higher than normal. Thank you for your patience.

Emergency Relief Options

CONSUMER &

Until the federal national emergency status is lifted, you'll be able to have three deferrals in

BUSINESS LOAN

a rolling 12-month period.* You can submit your consumer loan deferral request by logging

DEFERRALS

in to online banking and clicking on the Loan Payment Deferral banner at the top. Contact a

loan officer for other options if you need additional help to lower your payments. Please

note: Fast Fund, disaster loans and loans that have not made their first payment aren't

eligible. Additionally, some loans may be excluded from deferrals due to meeting the

maximum number of deferrals in a year or other extenuating circumstances, such as an

account not in good standing or a loan that is delinquent.

If you need help with your business loan, please contact our Business Services Department at (800) 533-0035, Ext. 4123.

REAL ESTATE LOAN DEFERRALS

CREDIT CARD DEFERRALS

STUDENT LOAN REFINANCE DEFERRALS EMERGENCY LOAN PROGRAM SHARE CERTFICIATE WITHDRAWAL

* Interest will continue to accrue resulting in additional interest paid on the loan(s) and your loan maturity date will be extended. Loan payments that you've set up through other financial institutions via ACH transfer can't be stopped automatically. Please contact your other financial institution(s) to temporarily stop payments from being sent. Loans secured by real estate (including first mortgages** and home equity loans) require a signature to amend a mortgage's term and maturity date. Begin your request by completing this secure online form with an explanation why you need relief and we will contact you with details. Until the federal national emergency status is lifted, you can submit up to two deferral requests in a rolling 12-month period. Requests made by the 25th of the month will have their next two month's payments deferred. If you need help beyond the two deferral requests, please email mortgagehelp@ with your name and property address for more options. Do not include your account number in any email to us. **We encourage you to save for the escrow portion of your payment for the months that your payment is deferred. Doing so will avoid an escrow shortage when taxes and insurance are due. You may submit a request to defer a payment on credit cards by completing this secure online form. Until the federal national emergency status is lifted, you will be able to request three payment deferrals in a rolling 12-month period. We'll contact you regarding the status of your request. Contact a loan officer for other options if you need additional help. Some members may be excluded due to meeting the maximum number of deferrals in a year or other extenuating circumstances. This would include, for example, members whose accounts are not in good standing, whose loans are not paid current or whose credit cards are not open to new transactions (i.e. closed). Please allow two business days for processing before your due date in order to avoid a late fee. Student loans are serviced by University Account Services (UAS). Please log into your UAS loan account, send a message or call (800) 723-2210 to speak with a servicing agent about a Hardship Forbearance. A limited-qualification emergency loan program is available for you to apply online. This program's purpose is to provide support for members who need assistance with critical monthly expenses as a result of the current public health emergency. For more information, visit our Personal Loans page. We will waive the first early withdrawal penalty for a partial or full withdrawal with an explanation why you need relief. Please contact us if this is the best option for you.

REV. 12/31/2020

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