EN RFA - Social Security Administration

In the event the Ticketholder cannot be located or requests no contact, the EN shall unassign the Ticket. In the event contact between an EN and a Ticketholder ceases, SSA may take action to unassign the Ticket as a program integrity measure (See Part III – Section 9.B and 9.D). The EN must document the conversation with the Ticketholder. ................
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