Supplier Relationship Manager



Supplier Relationship ManagerFinance, Organisational Capability and ServicesThe Supplier Relationship Manager will develop and refine the Departments relationship management strategy with its suppliers. The Department is seeking to develop and maintain successful relationships with its key suppliers which include business efficiencies, reducing risk and securing public value and strong commercial outcomes that enable the Department to reach its goal of making New Zealand better for New Zealanders.Reporting to: Team Leader Commercial Planning and CapabilityLocation: WellingtonSalary range: Band I, CorporateWhat we do matters – our purposeOur purpose is to serve and connect people, communities and government to build a safe, prosperous and respected nation.In other words, it’s all about helping to make New Zealand better for New Zealanders.How we do things around here – our principlesWe make it easy, we make it work Customer centredMake things even betterWe’re stronger together Work as a teamValue each otherWe take pride in what we do Make a positive differenceStrive for excellenceWorking effectively with MāoriTe Aka Taiwhenua – our Māori Strategic Framework – enables us to work effectively with Māori. Te Aka Taiwhenua is underpinned by our mātāpono – Kotahitanga, Manaakitanga, Whānaungatanga, He Tāngata.As DIA is an agent of the Crown, Te Tiriti o Waitangi/The Treaty of Waitangi is important to everything we say or do. We recognise it as an enduring document central to New Zealand’s past, present and future. Building and maintaining meaningful relationships is important to work effectively with Māori, stakeholders and other agencies. We accept our privileged role and responsibility of holding and protecting the Treaty of Waitangi / Te Tiriti o Waitangi.What you will do to contributeAs a result we will seeCommercial Procurement Strategy and Action PlanContribute to the development of the Departments Commercial Procurement strategy and champion its implementation.Ensure processes and practices meet sustainable and ethical requirements and can stand up to all risk, probity, and assurance checks that may be undertaken.Contribute to the rationalisation of supplier arrangements and contracts across the Department to drive efficiencies and enhanced Public Value, including business efficiencies.Identify and apply best practice in the management of Total Cost of Ownership /Whole of Life Cost, complex supply and value chain management and trade-off in bundling vs. unbundlingImplement and continuously improve the Departments strategy of managing its Significant Services Contracts (SSC), including ensuring the Department meets its reporting requirements externally and internally.The Department will have a clear understanding of what commercial relationships are significant in assisting the Department in reaching its commercial outcomesThe Department adopts a robust approach to managing risks. Risks are recorded and appropriately reviewed to ensure mitigation strategies are implemented and measured for effectivenessThe Department’s supplier base is actively managed and established vendors are continued to be used as preferredThe Department becomes increasingly commercially focused in its approach to managing suppliers, and communicates its intentions on what its goal are including related to Public Value outcomesThe Department has a clear view on the status of its Significant Service Contacts and meets its reporting requirementsContract and Supplier Relationship ManagementAdvising Business Owners responsible for key supplier relationships and contracts to uplift capability across the Department to ensure the supply of goods and services meet or exceed contractual arrangements and deliver public value.Develop and implement procedures and tools for effective contract management and administration in compliance with DIA Procurement policy.Establish framework and tools to monitor measure and review the performance of suppliers against financial, operational and quality KPIs and expectations.May plan and execute negotiation strategies that will meet the overall goals and ensure achievement of DIA outcomes and strategy.May lead contract negotiations with existing suppliersDevelop and manage effective working relationships with Department’s key suppliers in order to maximise opportunities to improve public value.Working with DIA’s stakeholders to accurately assess and manage the levels of commercial risk associated with contractsDevelop, maintain and implement effective contract and supplier management frameworks, processes and reporting to meet functional and organisational requirementsActively contribute to the ongoing development of the Procurement function by identifying opportunities to improve processes and practices that drive operational efficienciesEffective internal relationships with Finance and Departments Business Partners and Business Owners to capture benefits and opportunitiesThe Department has Supplier Relationship Management (SRM) that is consistent and is effectiveThe Department conducts commercially focused supplier reviews that are appropriate and agreed action items are recorded and are monitored for effectivenessCommercial negotiations are successful and success is determined by sustainable, public value arrangements that meet the business requirementsThe Department has and maintains a Risk Assessment of its commercial contracts. The risks are reviewed appropriately and are signed offThe Finance and Performance Governance Committee (F+PGC) is actively informed of any events with commercial contracts that have a significant impact on the organisation to meet its objectives, kept informed of the status of our Significant Service Contract relationships and provided relevant insights to improve the Departments commercial position.Thought LeadershipCreate opportunities for the Department to be engaged at relevant government forumsDrive initiatives to position the Department as a leader in Procurement and Contract Management by showcasing supply delivery and standing up to external scrutinyContribute to open All of Government dialogue regarding supplier relationship and contract management practices and push for the Department to be an exemplar of good practicePractice a continuous improvement approach by reviewing the methodologies, work methods and results of the procurement function and maintaining a positive approach to solving problems/issuesContinually review, identify and provide feedback/suggestions for the improvement of the sourcing and contracting processes, procedures and documentation within the DepartmentIdentify opportunities to improve our colleagues experience and satisfaction with the advice provided by our teamThe Department builds and maintains working relationships across all of government to share best practice and secure information that it could use to improve its own commercial relationship management strategyThe Department continues to operate within guidelines and implements benefits of LEANThe Supplier Relationship Manger is in a position to offer sound commercial advice on strategic commercial decisions, including return to market, contract review and commercial negotiationsStakeholder ManagementManage effective relationships with key stakeholder including Senior Responsible Owners (often General Managers), Business Owners (responsible for the delivery of the goods or services provided in a contract, and the day to day relationship with suppliers) the Finance, legal and audit functions within the DepartmentManage relationship with both current and prospective suppliers and ensure the Department leverages its purchasing powerThe Commercial Procurement team is regarded a high performing business support functionThe Department secures its desired result in the Procurement Capability Index (PCI) The Department is regarded as an attractive customerFeedback from our stakeholders is positive and insightfulHealth and safety (for self)Work safely and take responsibility for keeping self and colleagues free from harmReport all incidents and hazards promptlyKnow what to do in the event of an emergencyCooperate in implementing return to work plansA safe and healthy workplace for all people using our sites as a place of work.Health and safety guidelines are followedAdviseCollaborate withInfluenceInformManage/leadDeliver toWho you will work with to get the job doneInternalManager Commercial Services?????Commercial Procurement Team????Business Owners (of contracts and supplier relationships)??????Finance Business Partners?????Finance management and staff??????Subject Matter experts e.g. Legal Services, Risk and Assurance?????Management and staff across DIA??????ExternalKey Suppliers of goods and services?????Your delegations Human Resources and financial delegationsZDirect reportsNilYour success profile for this roleWhat you will bring specificallyAt DIA, we have a Capability Framework to help guide our people towards the behaviours and skills needed to be successful. The core success profile for this role is Specialist.Keys to Success:Problem solvingCritical thinkingInterpersonal savvyNavigating complexityCommunicating with influenceTechnical and specialist learningExperience: Broad experience in contact and supplier management in large public sector agency or private sector organisation Knowledge:A relevant tertiary qualification and/or broad industry experience in contact and supplier management in large public sector agenciesA sound understanding of the procurement lifecycle; Plan, Source and Manage and their interdependenciesAn understanding of: financial reporting and accountability requirements, financial management and processes in the Public Sector, including a demonstrated understanding of the Public Finance Act and State Sector Act and GAAPKnowledge of government procurement best practice beneficial.Skills:Commercial nous and excellent negotiation skillsExcellent communication skills including the ability to communicate effectively and persuasively at all levelsStrong and effective stakeholder management skillsAbility to manage multiple tasks, time and conflicting prioritiesOther requirements:Credit check required ................
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