Job Description



Tenancy Support Worker

Job Description

MAIN PURPOSE OF JOB:

Responsible for delivering SPEAR’s community based services to previously-homeless people moving off the streets and those who are vulnerably housed

REPORTING TO:

Resettlement Team Leader

SALARY:

£22,500

WORKING HOURS:

37.5 hours per week

PRINCIPAL RESPONSIBILITIES:

1. Service Delivery

To be responsible and accountable for delivering high quality support services for previously-homeless people moving off the streets and vulnerably housed people in line with SPEAR’s policies and procedures

2. Resource Management

To be responsible and accountable for the effective utilisation of a range of accommodation options and accessible services, working within the services’ financial resources

3. Casework Management

To be responsible and accountable for providing advice, support, motivation, crisis intervention and future planning, appropriate to the expressed needs of service users with the aim of ensuring that every client goes on the live independently

4. Organisational Responsibilities

To be responsible and accountable for contributing to the running of SPEAR’s integrated services for homeless people

SPECIFIC DUTIES:

1. Service Delivery

▪ Provide an effective needs led service for clients throughout their engagement with SPEAR, in line with SPEAR’s policies and procedures

▪ Work with allocated clients to assess their needs, and to secure appropriate accommodation

▪ Assist allocated clients to identify and work towards individual goals consistent with sustaining a tenancy in supported housing or privately rented accommodation.

▪ Ensure that allocated clients have access to specialist services as required, utilising both internal and external resources

2. Resource Management

▪ Undertake pre-tenancy work with clients, to ensure that identified accommodation is appropriate, safe and promotes well being

▪ Maintain a working knowledge of available resources for clients, signposting and referring as necessary

▪ Maximise the opportunities available for clients through joint working with external providers

▪ Maintain accurate records of work undertaken and contribute to the collation of service statistics.

3. Casework Management

▪ Undertake assessments and casework with clients seeking support or resettlement, ensuring an integrated approach to the support provision

▪ Participate in regular reviews of clients’ cases – alongside partner agencies and other SPEAR services

▪ Develop positive working relationships with clients in order to facilitate the best possible outcomes and to address issues of social isolation and exclusion

▪ Assist clients with finances, including welfare and housing benefits and grant claims, liaising with appropriate agencies where necessary

4. Organisational Responsibilities

▪ Participate in staff management and support systems in line with SPEAR’s policies and procedures, including induction, supervision, appraisal and training audits

▪ Contribute to regular team meetings

▪ Maintain a safe and appropriate physical environment for staff and service users, in conjunction with the Landlords and Health and Safety Representatives

▪ Liaise and work with all internal stakeholders to deliver an effective SPEAR wide service

▪ Undertake other duties as your line manager should require in keeping with the responsibility of the post

Person Specification

SKILLS, KNOWLEDGE AND EXPERIENCE:

Please use this Person Specification to complete section G of the application form.

Guidance notes have also been provided. You need to clearly demonstrate how your capabilities are relevant to each of these competencies.

• Relevant recent experience, paid or voluntary, working with rough sleepers, vulnerably housed people or other adults with support needs

• An understanding of the issues affecting homeless people, based on your own experience of homelessness, professional work or voluntary experience.

• Experience of care and support systems for homeless people or similar vulnerable groups, including key working, care planning and joint working

• Experience of conducting client assessments and interviews

• The ability to work with clients who may display challenging behaviour

• A basic knowledge of appropriate legislation, including welfare benefits and housing law

• The ability to work on your own initiative, creatively managing a varied workload

• An understanding of and commitment to confidentiality and professional boundaries

• Solid IT skills, including competence with word processing, spreadsheets, database and email and ability to learn how to use new IT applications

• Able to write reports and letters effectively

• An understanding of equal opportunities and how it can be applied within SPEAR

• An ability to represent SPEAR appropriately at all times, and work professionally with external agencies

• An ability to promote a service to a wide range of audiences, from vulnerable clients to those in charge of other agencies.

• Effective time and workload management

Use of your own transport would be an advantage - and there is a free car park – however, lack of transport would not prohibit you from doing the job.

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