Consumer Protection GUIDE

Consumer

Protection

GUIDE

TABLE OF CONTENTS

Letter from the Attorney General......................................................................................3 About Your Consumer Advocate........................................................................................5 Finances: Informed Investing For Hoosiers.....................................................................7 Business Opportunities.....................................................................................................9 Internet Fraud and Other One-click Cons......................................................................13 Buyer Beware: Safe Purchase Protocol For The 21st Century.......................................23 Give -- Without Being Taken.........................................................................................38 Telephone Fraud Tip-offs................................................................................................41 Especially For Seniors.....................................................................................................46 You Need To Know: Consumer Hot Topics For Today.....................................................52 How To File A Complaint.................................................................................................56

Letter from the Attorney General

Welcome to the Indiana Consumer Protection Guide. We've developed this one-stop resource to help Hoosiers make informed consumer decisions regarding online and real world purchases, investments, service provider selection and privacy protection. Whether you are looking to purchase a new car, participate in an online auction or hire a reputable contractor for an upcoming home improvement project, the Indiana Consumer Protection Guide can help. Even if you aren't looking for information specific to a consumer concern, the information contained in this resource is worth a look. In these pages, we've compiled helpful information regarding a range of current issues, from recalled products to gasoline pricing resources to charitable fundraising. In my role as attorney general, I hear some amazing stories about consumer fraud and scams that cause heartache, financial loss and fear for our Hoosier friends and neighbors. For that reason, I encourage you to explore this guide's consumer education resources and fraud protection tips. You can protect yourself and your assets. Very truly yours,

Greg Zoeller Indiana Attorney General

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