AT&T Business | 5G, Phones, Cloud, Mobility, Internet ...



Tables of contents:

Objective – Page 3

General Recommendations – Page 4

Email templates for customers transitioning from AT&T conferencing services – Page 5

AT&T Connect Announcement

Transition Details Email

Training Email

SAMPLE Standard Go-Live Registration Email

Post Go-Live Follow-Up Email

Objective:

The objective of this document is to help AT&T Connect customers communicate the roll-out of AT&T Connect conferencing services within their internal organization.

This document provides a recommended communication plan that may be distributed to employees in preparation for their transition from other AT&T conferencing service to AT&T Connect®.

The email communication plan is to be modified to suit the specific needs of your organization and to capture the necessary details corresponding to your deployment.

Please note the following:

- Areas should be duly noted as these areas will vary by customer and as such, specific updates will be required prior to distribution.

- This document does not cover all deployment scenarios and communication opportunities

- Each organization will need to evaluate how they communicate internally and use the templates that fit their needs and communication guidelines

- Additional job aids are available on the AT&T Connect Support Site for reference

General Recommendations:

The email communication plan addresses several objectives related to the migration and should include the following stages:

1. AT&T Connect® Announcement

a. The purpose of this email is to announce that your company has chosen to transition their legacy AT&T Audio and Web Conferencing service to AT&T’s Reservationless Audio and AT&T Connect Web Conferencing Services.

b. This should be the first email distributed to users. Generally, the initial announcement is targeted at existing hosts migrating to AT&T Connect however, in some instances; this announcement may serve as a companywide introduction for upcoming migration activities.

c. This email should be distributed 2 weeks before go-live.

2. Transition Details Email

a. The purpose of this email is to focus on next steps and highlight the specific actions that must be completed by end users during their migration.

b. Where possible, the migration timeline and termination date of AT&T’s legacy audio and web conferencing services should also be included.

c. Users should also be notified within the transition email that their dial in numbers may change (if audio migration is required) and that although AT&T will make every effort to retain their existing access codes and host passwords, this may not be possible.

d. This email should be distributed 1 week before go-live.

3. Training Email

a. The purpose of this email is to focus on the education of users in preparation for the migration to enable them to become familiar with the new features and functionalities of AT&T Connect prior to go-live.

b. This email should be distributed immediately after the Transition Details Email.

c. Please contact your AT&T Adoption Specialist for information on customized training classes.

4. Standard Go-Live Registration Email

a. This email is distributed by AT&T to all users migrating to AT&T Connect on the evening of migration.

b. The registration email sent by AT&T provides users with their new audio account details (if audio migration is required) and necessary steps to complete their AT&T Connect software activation. The registration email also provides links to training and support.

5. Post Go-Live Follow-Up Email

a. The purpose of this email is to ensure all users have received their registration email, completed their migration activities, and are aware that their existing AT&T Audio and/or web Meeting service is no longer active.

b. This email should be distributed shortly after migration when all users have received their go-live registration email from AT&T.

Email communication templates for the above mentioned scenarios can be found on the following pages.

AT&T Connect® Announcement

|[pic] |

|AT&T Connect® Is Coming Soon! |

|We are pleased to announce that is moving from AT&T’s legacy audio and web conferencing service to AT&T’s Reservationless Audio|

|and AT&T Connect Web conferencing! The migration to AT&T Connect Web conferencing can improve your productivity by providing enhanced web |

|conferencing capabilities and additional features not available within Web Meeting. The migration will also aid in reducing cost and |

|provide additional audio and web integration. |

| |

|AT&T Connect integrates communication and collaboration with a rich array of features including: |

| |

|Real time collaboration of documents and other software applications on your computer |

|Multi-point webcam streaming* |

|Cost saving Voice Over Computer* |

|Toll Free Global access* |

|Dial Out to participants for ease of use* |

|Mobile integration including BlackBerry*, iPhone* and iPad* |

|Active speaker identification including use of emoticons and instant messaging |

|Voting/Polling, Application sharing, Web tours and many more powerful features |

| |

|Throughout the course of the next few weeks, you will receive additional emails outlining the migration process and any actions that may be|

|required of you. |

| |

|In the interim, we encourage you to view the AT&T Connect Tutorial and visit the AT&T Connect Support Site for more additional information |

|on your new AT&T Connect service. |

| |

|Thank you in advance for your cooperation during this migration! |

| |

|*Optional AT&T Connect Feature. |

|© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. |

Transition Details Email

|[pic] |

|New Audio and Web Conferencing service from AT&T |

| |

|Please review important details below regarding the migration from AT&T’s legacy audio and Web meeting service to AT&T’s Reservationless |

|Audio and AT&T Connect® Web Conferencing. |

|Your existing teleconferencing service with AT&T will be terminated on . |

|Notification of your new Reservationless audio account and AT&T Connect web conferencing services: |

|On the evening of , you will receive an email from AT&T TeleConference Services (teleconferences@) containing your |

|new teleconference and AT&T Connect account information. Please save this for future reference. |

|Upon receipt, you may begin using your new account immediately. |

| |

|Action Items: |

|Once you have received your AT&T registration email, please take the following steps: |

|Please note your new dial in access numbers for future reference, as these will be shown on the top portion of your AT&T registration |

|email. |

|AT&T will make every effort to retain your existing access code and host password however, in some instances this may not be possible. |

|Please ensure you refer to your access code and host password also shown within your registration email to ensure you are familiar with |

|your new codes if necessary. |

|“Download” the AT&T Connect client software via the link provided in your registration email. |

|“Activate” your myAT&T desktop application via the link provided in your registration email. |

|Update all meetings you are hosting with the new AT&T Connect account information. |

|Start enjoying the benefits of AT&T Connect conferencing services! |

| |

|Visit the AT&T Connect Tutorial to learn more about the many features available to you! |

|Visit the AT&T Connect Support Site for important support documentation. |

| |

|What’s Next: Register for training to learn more about AT&T Connect. Training options and registration details will be sent out shortly. |

|© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. |

Training Email

|[pic] |

|New Audio and Web Conferencing service from AT&T |

| |

|As follow up to our recent announcement regarding your migration to AT&T Connect®, please find details below on the AT&T Connect training |

|options available: |

| |

|Instructor-led online training classes |

|Self-paced online tutorials |

|One-on-One Coaching sessions (in the case of large strategic meetings) |

| |

|Action Items: |

| |

|In order to register for an AT&T Connect online training session, you will be required to set up an online training profile via the AT&T |

|Connect training site. Please note, your online training profile is different from your AT&T Connect account. |

| |

|Browse to |

|After creating your User Profile, you will need to activate it via an email by clicking the hyperlink. (Email will come from |

|admin@). |

|Once your account is activated, log on to the training site and choose “My History/Profile” at the top right corner. Click “Add a Product” |

|button and enter Product Group Code “WEBTRAIN”. |

|Select “AT&T Connect Integrated Edition” from the “My Products” drop down menu. |

|Click the “Welcome” tab to select from “Self-paced”, “Live Instructor” or “Coaching” training sessions |

| |

|Visit the AT&T Connect Tutorial to learn more about the many features available to you! |

|Visit the AT&T Connect Support Site for important support documentation. |

| |

|In the event that you may experience issues accessing the training site or registering your training profile, please contact AT&T Connect |

|Support: |

|US Toll Free – (888) 796-6118 |

|International – +1 (404) 986-6584 |

| |

|What’s Next: You will soon receive an email from AT&T TeleConference Services notifying you of your new account information. In the |

|interim, please follow the above instructions in order to gain access to the AT&T Connect training site and begin accessing the many |

|training options available to you. |

|© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. |

Standard Go-Live Registration Email

This email is sent by AT&T and does not need to be sent by the customer.

The standard registration email is sent from AT&T to each host upon their account being provisioned and on the mutually agreed provisioning date.

The registration email provides the user with their new audio and AT&T Connect® Web conferencing account information and the necessary steps to complete their AT&T Connect software activation.

The registration email will be sent from teleconferences@. Please ensure users are successfully able to receive emails from this address and that the interruption of spam filters will not impact email distribution.

Note: The registration email cannot be customized by AT&T in any way and will appear in a similar format to the sample posted on our site.

Although the formatting and layout of the registration email will be similar, differences may be seen with regards to the feature set as a result of the features provisioned for your company.

A sample of the AT&T Connect Audio and Web Registration Email can be found here.

Post Go-Live Follow-Up Email

|[pic] |

|AT&T Connect® conferencing services rollout |

|Please note that the migration to AT&T’s Reservationless Audio and AT&T Connect Web conferencing is now complete! As of |

|your existing AT&T audio and web conferencing services were terminated and are no longer available. |

|At this time, you should have already received a registration email from AT&T’s TeleConference Services (teleconferences@) |

|containing your new audio and AT&T Connect® conference account details. |

| |

|Action Items: |

| |

|If you have not already done so, please take the following steps: |

|Please note your new dial in access numbers for future reference, as these will be shown on the top portion of your AT&T registration |

|email. |

|AT&T will make every effort to retain your existing access code and host password however, in some instances this may not be possible. |

|Please ensure you refer to your access code and host password also shown within your registration email to ensure you are familiar with |

|your new codes if necessary. |

|“Download” the AT&T Connect client software via the link provided in your registration email. |

|Activate your myAT&T desktop application via the link provided in your registration email. |

|Update any existing meetings you may have scheduled using your new account details provided by AT&T |

|Start enjoying the benefits of AT&T Connect conferencing services! |

| |

|Refer to the previous training email for training opportunities. |

|Visit the AT&T Connect Tutorial to learn more about the many features available to you! |

|Visit the AT&T Connect Support Site for important support documentation. |

| |

|If you have not received your registration email from AT&T TeleConference Services, please contact AT&T Customer Care at 1-800-526-2655 for|

|assistance. |

|-OR- |

|Contact your Teleconferencing manager at . |

| |

|What’s Next: Enjoy using AT&T Connect Conferencing services! |

|© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. |

-----------------------

Rolling out AT&T Connect® Integrated Edition: Email Communication Templates

Email Communication Plan for customers transitioning from other AT&T conferencing services

................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download