HP Inc. Channel Services Network



473529-604157 6/1/2017400000 6/1/201750288307392149002620748150993Rev. # 01-06-1700Rev. # 01-06-172231390349313500924672004937HP Inc. Channel Services Network Partner Guide to the HP Care Pack Services Tool900000HP Inc. Channel Services Network Partner Guide to the HP Care Pack Services ToolNOTICESYMBOL 227 \f "Symbol" Copyright 2005, 2016 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the U.S. and/or other countries. HP Inc. Channel Services Network Partner Guide to the HP Care Pack Services ToolTable of contents TOC \o "1-3" \h \z \u Section 1- HP Care Pack Services Tool Overview PAGEREF _Toc485740644 \h 4Section 2 - Minimum System Requirements PAGEREF _Toc485740645 \h 5Section 3 - Starting the System PAGEREF _Toc485740646 \h 63.1 Launching HP Inc. Channel Services Network PAGEREF _Toc485740647 \h 63.2 HP Inc. Channel Services Network Login Procedure PAGEREF _Toc485740648 \h 73.3 Login Error Messages PAGEREF _Toc485740649 \h 9Section 4 - HP Care Pack Services Tool Home Page (speedcode – ELFM) PAGEREF _Toc485740650 \h 104.1 Standard Menu on Most HP Inc. Channel Services Network Pages PAGEREF _Toc485740651 \h 104.2 Using the HP Care Pack Services Tool Home Page and Navigation Bar PAGEREF _Toc485740652 \h 11Section 5 - Find an HP Care Pack Service (speedcode – ELFC) PAGEREF _Toc485740653 \h 155.1 Hardware Support Services PAGEREF _Toc485740654 \h 165.2 Consulting and Managed Services and Educational Services PAGEREF _Toc485740655 \h 205.3 Software Support Services PAGEREF _Toc485740656 \h 23Section 6 - Order HP Care Pack Services (Assignment Mandatory) (speedcode – ELFO) PAGEREF _Toc485740657 \h 276.1 Starting an Order (Order Assignment Mandatory) PAGEREF _Toc485740658 \h 276.2 Assigning Order to a Reseller PAGEREF _Toc485740659 \h 296.3 Assigning Order to an End Customer PAGEREF _Toc485740660 \h 33Section 7 - Order HP Care Pack Services (Assignment Not Mandatory) (speedcode – ELFO) PAGEREF _Toc485740661 \h 387.1 Starting an Order (Order Assignment NOT Mandatory) PAGEREF _Toc485740662 \h 387.2 Assigning Order to a Reseller PAGEREF _Toc485740663 \h 427.3 Assigning Order to an End Customer PAGEREF _Toc485740664 \h 46Section 8 - HP Care Pack Registration (speedcode – ELFR) PAGEREF _Toc485740665 \h 50Section 9 - Update Registration (speedcode – ELFT) PAGEREF _Toc485740666 \h 61Section 10 – Partner Inquiries (speedcode – ELFI) PAGEREF _Toc485740667 \h 6410.1 Get Registration Report in Excel Format PAGEREF _Toc485740668 \h 6610.2 Get Orders Detail Report in Excel Format PAGEREF _Toc485740669 \h 6810.3 Get the Sales Orders Placed within a Date Range and/or by the P.O. Number PAGEREF _Toc485740670 \h 7010.4 Perform an Inquiry on the Sales Order Number PAGEREF _Toc485740671 \h 7310.5 Find the Registration Information Based on Serial Number PAGEREF _Toc485740672 \h 7510.6 Get the Registration Information Based on Care Pack Serial Number PAGEREF _Toc485740673 \h 7710.7 Get Registrations Expiring in a Date Range Report PAGEREF _Toc485740674 \h 7810.8 Get Bulk Upload Status report PAGEREF _Toc485740675 \h 8010.9 Display Proof of Purchase based on Hardware Serial number and Product number PAGEREF _Toc485740676 \h 81Section 11 – Bulk Ordering and Registration PAGEREF _Toc485740677 \h 8211.1 Bulk Ordering Only PAGEREF _Toc485740678 \h 8211.2 Bulk Registration Only PAGEREF _Toc485740679 \h 8611.3 Bulk Registration Guidelines PAGEREF _Toc485740680 \h 8911.4 Bulk Registration Error Messages PAGEREF _Toc485740681 \h 8911.5 Proof of Purchase Upload PAGEREF _Toc485740682 \h 9011.6 Bulk Ordering and Registration PAGEREF _Toc485740683 \h 92Section 12 – Bulk Registration for End Users (speedcode – ELEM) PAGEREF _Toc485740684 \h 97Section 13 – Cancel an HP Care Pack Service (speedcode – ELCA) PAGEREF _Toc485740685 \h 101Section 14 – Registration of Physical Care Pack Services (speedcode – ELER) PAGEREF _Toc485740686 \h 10314.1 Registration of Physical HP Care Pack Services PAGEREF _Toc485740687 \h 10314.2 Look up previously registered HP Care Pack Service Information PAGEREF _Toc485740688 \h 105Section 15 – HP Care Pack Services Lookup Tool PAGEREF _Toc485740689 \h 107Section 16 – Assign an Order to Multiple Resellers or Customers PAGEREF _Toc485740690 \h 10816.1 Assigning an Order to Multiple Resellers or Customers PAGEREF _Toc485740691 \h 10916.2 Multiple Assignment Inquiries PAGEREF _Toc485740692 \h 112 Section 1- HP Care Pack Services Tool Overview The purpose of this guide is to help you better understand the HP Care Pack services tool, also called “ElfPack (Electronic Fixed Care Pack)” within HP Inc. Channel Services Network (HP CSN). In this increasingly complex world, partners need an easy way to find and select the appropriate services to compliment the sale of hardware. HP Services is driving the way forward with eSelling. The advantages of eSelling are important to HP, HP Services, our partners, and customers. eSelling promotes: Ease of doing businessEase of sellingEase of buyingSpeed of doing businessWorldwide access to products and serviceConstant availability to information about products and servicesPartners discover even more positive attributes as they search out and select services online, including:Representation — Up-front representation of services included with all applicable productsAccuracy — Accurate service informationConsistency — Consistent location to find services when selecting products on the WebThe HP Care Pack services tool benefits distributors by enhancing the hassle - free HP Care Pack services purchase experience, where everything is taken care of at the time of purchase. There is no need to wait for a packaged service to be delivered; it is available instantly. What is more, the electronic HP Care Pack services tool has a positive environmental impact; eliminating the use of paper goods, storage, and movement of physical stock.Section 2 - Minimum System RequirementsHP Inc. Channel Services Network (HP CSN) has been tested and supports Internet Explorer 8.0 and higher on Microsoft Windows platforms as well as other browsers like; Firefox, Chrome and Safari. right382270Notes: - You do not have to specify any particular security settings under Internet Options. HP CSN does not make use of any Active-X controls, so the application works fine even at high security settings.- HP recommends that you delete all Temporary Internet Files regularly and with each new release of HP CSN.020000Notes: - You do not have to specify any particular security settings under Internet Options. HP CSN does not make use of any Active-X controls, so the application works fine even at high security settings.- HP recommends that you delete all Temporary Internet Files regularly and with each new release of HP CSN.Please contact if you have any additional questions regarding browser requirements or compatibility issues while using HP CSN.Section 3 - Starting the SystemLaunching HP Inc. Channel Services Networkright437443Notes: - To access the system you must be a member of the HP CSN virtual community.- If your company is currently an HP Authorized Reseller or Service Provider, but IS NOT a member of the HP CSN community, go to to apply for membership. - If your company is currently an HP Authorized Reseller or Service Provider and IS a member of the HP CSN community, please contact your company’s HP CSN Administrator to add an additional user or location.020000Notes: - To access the system you must be a member of the HP CSN virtual community.- If your company is currently an HP Authorized Reseller or Service Provider, but IS NOT a member of the HP CSN community, go to to apply for membership. - If your company is currently an HP Authorized Reseller or Service Provider and IS a member of the HP CSN community, please contact your company’s HP CSN Administrator to add an additional user or location.The HP Care Pack services tool is located within the HP CSN system. To access HP CSN, go to Inc. Channel Services Network Login Procedure4070356318600Step1 - Enter a valid “user id”.41650510206800Step 2 - Enter a valid “password”.4165609323100Step 3 - Click the “Go” button.HP Inc. Channel Services Network Login Screenleft30584900By entering a user id and password and following the login procedure, you are agreeing to the conditions mentioned below.PLEASE REVIEW THE TERMS AND CONDITIONS SET FORTH BELOW PRIOR TO GAINING ACCESS TO THE HP NETWORK. Only those persons authorized by HP may use this network and only for legitimate business purposes. If you are not an authorized user, please disconnect now. HP has the capability and reserves the right to audit ALL computers and systems, including the file contents of such systems and computers, which are connected to the HP network. This message serves as notification of this fact to you. By completing the login process, you are consenting to such audits. If you object, discontinue the login process now. No further warning or notice will be given. Additionally, HP reserves the right to inspect, without further notice, all electronic communications, data, and information stored or transmitted on the HP network. HP also reserves the right to add necessary files to and modify the configuration of any connected computer or system to ensure both the security and integrity of the HP network. Misuse of the HP network is prohibited. Misuse includes: Making unauthorized copies of software licensed to HP, or acquiring such; Placing or using unauthorized software on any computer or system on the HP network; Transmitting or forwarding proprietary data for other than legitimate HP business; and Attempting or gaining access to systems or productivity units to which you have not been granted access. HP will pursue legal remedies against any person who misappropriates or misuses the HP network to the full extent of the law. Any violation of this policy will result in appropriate sanctions, up to and including termination of business relationship. By completing the login process, you are consenting to the above terms of usage for the HP network. If you object, discontinue the login process now. No further warning or notice will be given. Login Error MessagesIf you do not enter a valid HP CSN user ID or password, the following error message displays: left234950ERROR: Invalid HP Passport user ID or password or you are using a legacy HP CSN user ID. For help, please click the "login problems" link.020000ERROR: Invalid HP Passport user ID or password or you are using a legacy HP CSN user ID. For help, please click the "login problems" link.center1170305Note: Please keep in mind that the password is case sensitive.00Note: Please keep in mind that the password is case sensitive.At this point, make sure that you are typing the correct user id and password. If you are certain that you are typing the correct information and still cannot login, click on the “login problems?” option or contact your company’s HP CSN Administrator for additional help.Section 4 - HP Care Pack Services Tool Home Page (speedcode – ELFM)Standard Menu on Most HP Inc. Channel Services Network PagesFor your convenience, HP CSN has a standard menu or navigation bar (Contact HP CSN, My favorites, Tools, Useful links, Profile) available on top of most pages. “Contact HP CSN” — provides you with a quick and easy method for contacting HP for any comments, questions, suggestions and other feedback you may have.“My favorites” — for quick and easy access to the most frequently visited pages, add your favorite HP CSN locations here. Most pages within the system have an “Add this to My favorites” option under “My favorites” on the navigation bar. Once in the desired page, simply click on this option to add the page to your “My favorites” list.“Tools” — provides you with the tools and information you need to do business with HP in the most efficient way possible. “Useful links” — Use this functionality to access other HP systems and tools, designed to make it easy to do business with HP.“Profile” — use this functionality to update your personal profile information within HP CSN.“Logout” – enables you to leave the system once you finished navigating. Using the HP Care Pack Services Tool Home Page and Navigation Bar41148022834600The first step to understanding and using the HP Care Pack services tool, is to locate it. Step 1 - Login to HP CSN. 4092969796800 Step 2 - From the HP CSN console page, click on the “service sales” tab. 44577001320165Click on the “hp care pack services” menu item.00Click on the “hp care pack services” menu item.26003251539239001990725558165003209925310515Click on the “services sales” Tab.00Click on the “services sales” Tab.9017040195500HP CSN Console Page – Service Sales Tab View432937-4614700Step 3 - Click on the “HP Care Pack services links” menu item. At this point, the HP Care Pack services tool home page appears.-593090227330Standard Navigation Bar on All HP Care Pack Services Tool Pages00Standard Navigation Bar on All HP Care Pack Services Tool Pages10100968627300-793193752022Note: On occasion, an e-mail alert option will also appear on the navigation bar as needed00Note: On occasion, an e-mail alert option will also appear on the navigation bar as neededHP Care Pack Services Tool Home Pagecenter320027Navigation left541655Note: Given the amount of information on the Registration pages, the left navigation bar is not seen. In this instance, use the HP Care Pack services tool speedcodes for navigation.020000Note: Given the amount of information on the Registration pages, the left navigation bar is not seen. In this instance, use the HP Care Pack services tool speedcodes for navigation.Navigation throughout the HP Care Pack services tool is easy. Each page within the tool has a standard navigation bar on the left side of the screen. Alternatively, you can add the HP Care Pack services tool speedcodes to your list of favorites. Speedcodes Specific to the HP Care Pack Services Tool ELFM —HP Care Pack Services Tool Home Page ELFC — Find an HP Care Pack Service ELFO — Order HP Care Pack Services ELFR — HP Care Pack Services RegistrationELFT — Update Registration ELFI — Partner Inquiries ELFU — Bulk Ordering (and Bulk Ordering and Registration combined)ELFB — Bulk RegistrationELCA — Cancel an Unregistered HP Care Pack ServiceELER —Registration of Physical HP Care Pack Services ELNL —HP Care Pack Services Lookup ToolELPP —Upload Proof of Purchase.2295525539115Enter the speedcode here and press “Enter” 00Enter the speedcode here and press “Enter” HP CSN Console Page – Speedcode377952041973500-1016031559500Process Flow – From Ordering to RegistrationWhile this guide is comprehensive and designed to give you step by step instructions for ordering, assigning and registering HP Care Pack services, most distributors will easily flow through all of these processes in 5-10 minutes. Still, we divide the guide and processes into sections to give you the flexibility to complete each task at your convenience, if you so choose. Data Entry Fields with a red asterisk (*)Throughout the HP Care Pack services tool, you will notice that some data entry fields show a red asterisk (*), while others do not. These fields are required for processing. Please complete all fields with a red asterisk as applicable. Section 5 - Find an HP Care Pack Service (speedcode – ELFC)416560140208000left688340Note: If you already know the HP Care Pack service product number, proceed directly to the ordering section of this manual.00Note: If you already know the HP Care Pack service product number, proceed directly to the ordering section of this manual.This feature allows you to search for HP Care Pack service product numbers, descriptions, and so on. HP Care Pack services offer upgraded service levels to extend and expand your standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your hardware and software investments. Step 1 - From the HP Care Pack services tool home page, choose the “Catalog” option from the left navigation bar or enter the appropriate system speedcode listed in the title of this section.At this point, the “catalog” page appears.524913251880Search for HP Care Pack Services Screen446243-4307600Step 2 - Select the appropriate type of service and proceed to section 5.1 for hardware support services, section 5.2 for consulting and managed service and educational services, or section 5.3 for software support services. Hardware Support Services417559113792000center425391Note: You must execute all steps in Section 5 before proceeding with this section. The Search for HP Care Pack Services screen you see directly below is where section 5.1 begins. 00Note: You must execute all steps in Section 5 before proceeding with this section. The Search for HP Care Pack Services screen you see directly below is where section 5.1 begins. This feature includes information about services such as: 4-hour hardware support, hardware installation and setup, and integrated hardware and software support. Step 3 - Click on the “Hardware Support Services” radio button.18796025336500Search for HP Care Pack Services – Hardware Support Services Screen44147122606000Step 4 - Select “By Product Description” or “By Hardware Product Number”.252730111125Note: To search by Product Description, proceed with steps 5a-5e, then skip to step 7. To search by Hardware Product Number, skip steps 5a-5e and proceed to steps 6a-6c.00Note: To search by Product Description, proceed with steps 5a-5e, then skip to step 7. To search by Hardware Product Number, skip steps 5a-5e and proceed to steps 6a-6c.437322-6725500Step 5a - Select the “By Product Description” option.At this point, the “By Product Description” search options appear.-2159025273000449047347632000Hardware Support Services – Search “By Product Description” ScreenStep 5b - Select the appropriate Product Group. 4591888735400Step 5c - Select the appropriate Product Type.46037510096500Step 5d - Select the appropriate Product Family.46037410731500Step 5e - Click on the “search” button.At this point, the “Support Choices” page appears. 438150-4318000Step 6a- Select the “By Hardware Product Number” option.At this point, the “By Hardware Product Number” search option appears.2055495300144900Hardware Support Services – Search “By Hardware Product Number” Screen15577229064Step 6b - Enter the hardware Product Number. 44685610450700Step 6c - Click on the “search” button.At this point, the “Support Choices” page appears. 416560352544900center40449500Hardware Support Services – “Support Choices” ScreenStep 7 - Select the appropriate services. Alternatively, you can click on the “select all services” button to view information on the available HP Care Pack services.4348947624600Step 8 - Click on the “go” button.right418189Note: If HP Care Pack services are not available for this product, you will not see any product numbers or part descriptions. 00Note: If HP Care Pack services are not available for this product, you will not see any product numbers or part descriptions. At this point, the “Available Services” page appears with HP Care Pack services product numbers and part descriptions.center38544500Hardware Support Services – “Available Services” Screenright271119Important Note! Once you select the first product number you wish to order, continue the search process until you have selected all of the services you need to order, then click on the order button.00Important Note! Once you select the first product number you wish to order, continue the search process until you have selected all of the services you need to order, then click on the order button.425450-6651900Step 9 - Select the appropriate HP Care Pack product(s).44789097187800right306934Note: If you do not want to order the HP Care Pack service at this time, make note of the product number and part description. When you are ready to order, follow the “Order HP Care Pack Services” instructions in this guide.00Note: If you do not want to order the HP Care Pack service at this time, make note of the product number and part description. When you are ready to order, follow the “Order HP Care Pack Services” instructions in this guide.Step 10 - Click on the “order” button. Consulting and Managed Services and Educational ServicesThis feature includes information about various services, including: Consulting and Managed Services – remote monitoring, deployment and implementation services, onsite support planning and site surveys30822533429Note: You must execute all steps in Section 5 before proceeding with this section. The Search for HP Care Pack Services screen you see directly below is where section 5.2 begins. 00Note: You must execute all steps in Section 5 before proceeding with this section. The Search for HP Care Pack Services screen you see directly below is where section 5.2 begins. Educational Services – Available for HP- UX; OpenView OVO and NNM; Microsoft 2000and .NET; ProLiant servers; Linux; storage systems; etc. 416727108227600right473848Note: “Educational Services” is the example throughout this section. No additional search criteria are necessary to find “Consulting and Support Services”. Simply choose the appropriate radio button. 00Note: “Educational Services” is the example throughout this section. No additional search criteria are necessary to find “Consulting and Support Services”. Simply choose the appropriate radio button. Step 3 - Click on the “Consulting and Support Services” or “Educational Services” radio button.43751528544540026299382978Search for HP Care Pack Services – “Educational Services” Screen Step 4 - Click on the “search” button.At this point, the “Support Choices” page appears. This screen might vary depending on the support services radio button chosen.-1270568960445770288417000Consulting and Managed Services & Educational Services – “Support Choices” Screen44958028543250044271925978100Step 5 - Select the appropriate services. Alternatively, you can click on the “select all services” button to view information on the available HP Care Pack services.Step 6 - Click on the “go” button.0426720Note: If HP Care Pack services are not available for this product, you will not see any product numbers or part descriptions. 00Note: If HP Care Pack services are not available for this product, you will not see any product numbers or part descriptions. At this point, the “Available Services” page appears with HP Care Pack services product numbers and part descriptions.283337386500Consulting and Managed Services & Educational Services – “Available Services” Screen4267207429500Step 7 - Select the appropriate HP Care Pack product(s).43858198110100left0Important Note! Once you select the first product number you wish to order, continue the search process until you have selected all of the services you need to order, then click on the order button.00Important Note! Once you select the first product number you wish to order, continue the search process until you have selected all of the services you need to order, then click on the order button.left287379Note: If you do not want to order the HP Care Pack service at this time, make note of the product number and part description. When you are ready to order, follow the “Order HP Care Pack Services” instructions in this guide.00Note: If you do not want to order the HP Care Pack service at this time, make note of the product number and part description. When you are ready to order, follow the “Order HP Care Pack Services” instructions in this guide.Step 8 - Click on the “order” button. Software Support Servicesright389738Note: You must execute all steps in Section 5 before proceeding with this section. The Search for HP Care Pack Services screen you see directly below is where Section 5 ended and where section 5.3 begins. 00Note: You must execute all steps in Section 5 before proceeding with this section. The Search for HP Care Pack Services screen you see directly below is where Section 5 ended and where section 5.3 begins. This feature includes information about Software Support Services, including Software technical assistance, software updates, and software installation and setup. 416560106746100Step 3 - Click on the “Software Support Services” radio button.center40824900Search for HP Care Pack Services – “Software Support Services” Screenright291516Note: To search by Product Description, proceed with steps 5a-5f, then skip to step 7. To search by Software Product Number, skip steps 5a-5f and proceed to steps 6a-6c.00Note: To search by Product Description, proceed with steps 5a-5f, then skip to step 7. To search by Software Product Number, skip steps 5a-5f and proceed to steps 6a-6c.438581-4030700Step 4 - Select “By Product Description” or “By Software Product Number”.42284499002300Step 5a- Select the “By Product Description” option.At this point, the “By Product Description” search options appear.center30543500403192312876000Software Support Services – Search “By Product Description” ScreenStep 5b - Select the appropriate Software Category.4137569146000Step 5c - Select the appropriate Software Group.4220319146000Step 5d - Select the appropriate Software Type.4261698318500Step 5e - Select the appropriate Software Family.4220318732300Step 5f - Click on the “search” button.At this point, the “Support Choices” page appears. 43012320256500Step 6a- Select the “By Software Product Number” option.At this point, the “By Software Product Number” search option appears.409575276987000center31242000Software Support Services – Search “By Software Product Number” ScreenStep 6b - Enter the software Product Number. 4260318983700Step 6c - Click on the “search” button.At this point, the “Support Choices” page appears. 4203201930400042222023176900Step 7 - Select the appropriate services. Alternatively, you can click on the “select all services” button to view information on the available HP Care Pack services.Step 8 - Click on the “go” button.5080434340Note: If HP Care Pack services are not available for this product, you will not see any product numbers or part descriptions. 00Note: If HP Care Pack services are not available for this product, you will not see any product numbers or part descriptions. At this point, the “Available Services” page appears with HP Care Pack services product numbers and part descriptions.Software Support Services – “Available Services” Screen36576081915439947-4557700right324130Important Note! Once you select the first product number you wish to order, continue the search process until you have selected all of the services you need to order, then click on the order button.00Important Note! Once you select the first product number you wish to order, continue the search process until you have selected all of the services you need to order, then click on the order button.Step 9 - Select the appropriate HP Care Pack product(s).440690102306100Step 10 - Click on the “order” button. right351790Note: If you do not want to order the HP Care Pack service at this time, make note of the product number and part description. When you are ready to order, follow the “Order HP Care Pack Services” instructions in this guide.00Note: If you do not want to order the HP Care Pack service at this time, make note of the product number and part description. When you are ready to order, follow the “Order HP Care Pack Services” instructions in this guide.Section 6 - Order HP Care Pack Services (Assignment Mandatory) (speedcode – ELFO)Starting an Order (Order Assignment Mandatory)Ordering HP Care Pack services is convenient and effortless. No need to waste time and resources using the telephone to order HP Care Pack services. You can order one or more HP Care Pack services at a time directly through HP CSN. Process Flow – From Ordering to Registration42616864767700While this guide is comprehensive and designed to give you step by step instructions for ordering, assigning, and registering HP Care Pack services, most distributors will easily flow through all of these processes in 5-10 minutes. Still, we divide the guide and processes into sections to give you the flexibility to complete each task at your convenience, if you so choose. Step 1 - From the HP Care Pack services tool home page, choose the “Ordering” option from the left navigation bar or enter the appropriate system speedcode listed in the title of this section. At this point, the “Order HP Care Pack Services” page appears. Look for the Enter HP Care Pack Services Product Number and Quantity section.132082854864000Enter HP Care Pack Services Product Number and Quantity Screen430901274695000Step 2 - Enter the HP Care Pack service product numbers, respective quantities, and any applicable promotional codes. 41656098757200center276Notes: - If all line items are filled in and you need to order additional HP Care Pack services, click on the “add row” button.- HP promotional discounts are applicable in certain countries only. The promotional discount will be applied during invoicing. Please check your invoice for any applicable discounts.00Notes: - If all line items are filled in and you need to order additional HP Care Pack services, click on the “add row” button.- HP promotional discounts are applicable in certain countries only. The promotional discount will be applied during invoicing. Please check your invoice for any applicable discounts.Step 3 - Click on the “next” button. At this point, the “Order HP Care Pack Services” page appears. Look for the Order Information section to continue the order.center34163000421574219399100“Order Information” Screenleft2281563Note: The alternate P.O. number is a customer or Tier 2 reseller P.O. number00Note: The alternate P.O. number is a customer or Tier 2 reseller P.O. numberStep 4 - Enter a P.O. Number and an Alternate P.O. Number, if applicable. 42122886894400left529384Note: In some countries order assignment is mandatory. For orders placed in these countries assignment will be required to allow for the order to be completed. To assign the HP Care Pack service to a reseller, proceed to section 6.2 and disregard section 6.3. To assign the HP Care Pack service to an end customer, skip to section 6.300Note: In some countries order assignment is mandatory. For orders placed in these countries assignment will be required to allow for the order to be completed. To assign the HP Care Pack service to a reseller, proceed to section 6.2 and disregard section 6.3. To assign the HP Care Pack service to an end customer, skip to section 6.3Step 5 - Determine who to assign the order to (reseller or end customer) and proceed to the appropriate section. Assigning Order to a Resellercenter142923800right394793Note: You must execute all steps in section 6.1 before proceeding with this section. The Order Information screen you see directly below is where section 6.1 ended and where section 6.2 begins. 00Note: You must execute all steps in section 6.1 before proceeding with this section. The Order Information screen you see directly below is where section 6.1 ended and where section 6.2 begins. To assign the HP Care Pack service to a reseller, proceed with section 6.2 and disregard section 6.3. To assign the HP Care Pack service to an end customer, skip to section 6.3. Order Information Screen – Reseller Assignment right440469Notes:- Tier 2 resellers cannot purchase HP Care Pack services directly from HP. However, they can purchase HP Care Pack services from Tier 1 resellers. - In this instance, the Tier 2 reseller must be a member of the HP CSN community to perform tasks such as registration and registration updates through this tool. - If you are a Tier 2 reseller and you do not belong to the HP CSN community, refer to section 3.1 to become a member.- Membership in the HP CSN community also allows Tier 2 resellers to view all orders assigned to them, regardless of the Tier 1 reseller who purchased the HP Care Pack service on behalf of the Tier 2 reseller. - When registering HP Care Pack services, Tier 2 resellers can select their own company as the Preferred Service Provider (PSP) for service delivery, if authorized. 00Notes:- Tier 2 resellers cannot purchase HP Care Pack services directly from HP. However, they can purchase HP Care Pack services from Tier 1 resellers. - In this instance, the Tier 2 reseller must be a member of the HP CSN community to perform tasks such as registration and registration updates through this tool. - If you are a Tier 2 reseller and you do not belong to the HP CSN community, refer to section 3.1 to become a member.- Membership in the HP CSN community also allows Tier 2 resellers to view all orders assigned to them, regardless of the Tier 1 reseller who purchased the HP Care Pack service on behalf of the Tier 2 reseller. - When registering HP Care Pack services, Tier 2 resellers can select their own company as the Preferred Service Provider (PSP) for service delivery, if authorized. 416560-4766200Step 6 - To assign the HP Care Pack service to a reseller, select the reseller option under the Order Assignment section. 416560-5913100Step 7 - Enter the appropriate data under the Reseller Information section.FieldTypeDefinitionOrder InformationPartner NameText fieldName of the partner. Automatically populates.Sold ToText fieldThis is the partner’s financial ID or Sold To ID. Automatically populates.PO NumberText fieldEnter the PO Number.Note: Duplicate P.O. numbers are not supported.Alternate PO NumberText fieldEnter an alternate PO Number, if applicable. Note: This is usually the reseller P.O. number. Entering this here will enable the reseller to search orders based on their P.O. number.Special InstructionsText fieldEnter special order instructions, if applicable.Note: This is for your reference only. HP does not see this information.Order AssignmentResellerButtonSelect this option if the HP Care Pack service needs to be assigned to a reseller. Reseller is the default. End CustomerButtonSelect this option to assign the HP Care Pack service to an end customer. Note: Assignment in this case is not the same as reseller assignment. It only associates the customer to this order, which is helpful during registration because the customer information is available. Reseller InformationListButtonThe “list” option allows you to automatically populate the Reseller Information fields by selecting one reseller from a list. Initially, the list holds no data, but each time you enter new Reseller Information the system saves the data for future use. clear allButtonClick this button to clear all data entered under Reseller Information.Reseller IDText fieldEnter the reseller ID number, provided by the reseller. Note: This is the same ID as the HP CSN username for the Tier 2 reseller. Information related to this reseller account will populate the contact name, contact phone and contact email fields.Contact NameText fieldEnter a contact name at the reseller location, if different than the default. Contact PhoneText fieldEnter the telephone number for the contact person, if different than the default.Contact EmailText fieldEnter the email address for the contact person, if different than the default.Email Order DetailsCheckboxThis box is automatically checked so the reseller receives an email confirming the order assignment.Additional EmailsText fieldEnter other email addresses that need to receive the assignment detail email.-48083458Note: The “list” option allows you to automatically populate the Reseller Information fields by selecting one reseller from a list. Initially, the list holds no data, but each time you enter new Reseller Information the system saves the data for future use. 00Note: The “list” option allows you to automatically populate the Reseller Information fields by selecting one reseller from a list. Initially, the list holds no data, but each time you enter new Reseller Information the system saves the data for future use. Order Information Screen Selection Fields44656725660800042203122035900Step 8 - Click on the “preview order” button. At this point, the Order Preview page appears.50805314544Important Notes: - To change the P.O. Number or Assignment, click on the “back to order entry” button. However, doing so clears all product-related information. - To delete a service from the order, remove the check mark in the box on the left of the HP Care Pack part number.- To modify a quantity, click in the “Quantity” box and change it as required.- To add an HP Care Pack service to the order, click on the “add more packs” button. 00Important Notes: - To change the P.O. Number or Assignment, click on the “back to order entry” button. However, doing so clears all product-related information. - To delete a service from the order, remove the check mark in the box on the left of the HP Care Pack part number.- To modify a quantity, click in the “Quantity” box and change it as required.- To add an HP Care Pack service to the order, click on the “add more packs” button. 50804260850Notes:- HP applies promotional discounts during invoicing. Please check your invoice for any applicable discounts. - If the pricing shows N/A or Not Available, the Care Pack may not be available for sale. Check availability.00Notes:- HP applies promotional discounts during invoicing. Please check your invoice for any applicable discounts. - If the pricing shows N/A or Not Available, the Care Pack may not be available for sale. Check availability.center34244500Preview Order Screen – Reseller Assignment423545-7747000Step 9 - Review the order preview page carefully. If all information is accurate, click on the “place the order” button. At this point, Order Confirmation page appears.center37401500Order Confirmation Screen – Reseller Assignment4546607623600Step 10 - Note the Order Number for future reference. right0Notes: - Using the buttons at the bottom of the page, you can:- Place another order- Register the HP Care Pack service. For instructions on registering an HP Care Pack service, refer to “HP Care Pack Service Registration” section of this guide.- Email the order to the customer for registration. Not recommended when assigning the order to a reseller. - HP applies promotional discounts during invoicing. Please check your invoice for any applicable discounts.00Notes: - Using the buttons at the bottom of the page, you can:- Place another order- Register the HP Care Pack service. For instructions on registering an HP Care Pack service, refer to “HP Care Pack Service Registration” section of this guide.- Email the order to the customer for registration. Not recommended when assigning the order to a reseller. - HP applies promotional discounts during invoicing. Please check your invoice for any applicable discounts.Assigning Order to an End Customerright432029Notes: - You must execute all steps in section 6.1 before proceeding with this section. The Order Information screen you see directly below is where section 6.1 ended and where section 6.3 begins. - Assignment in this case is not the same as reseller assignment. It only associates the customer to this order, which is helpful during registration because the customer information is available.00Notes: - You must execute all steps in section 6.1 before proceeding with this section. The Order Information screen you see directly below is where section 6.1 ended and where section 6.3 begins. - Assignment in this case is not the same as reseller assignment. It only associates the customer to this order, which is helpful during registration because the customer information is available.To assign the HP Care Pack service to an end customer, proceed with section 6.3. To assign the HP Care Pack service to a reseller, go back to section 6.2 and disregard section 6.3. Order Information Screen – End Customer Assignmentcenter1066804261699778200Step 6 - To assign the HP Care Pack service to an end customer, select the end customer option under the Order Assignment section. Order Information Screen Selection Fields (displayed on two pages)FieldTypeDefinitionOrder InformationPartner NameText fieldName of the partner. Automatically populatesSold ToText fieldThis is the partner’s financial ID or Sold To ID. Automatically populates.PO NumberText fieldEnter the PO Number.Note: Duplicate P.O. numbers are not supported.Alternate PO NumberText fieldEnter an alternate PO Number, if applicableSpecial InstructionsText fieldEnter special order instructions, if applicable.Note: This is for your reference only. HP does not see this information.Order AssignmentResellerButtonSelect this option if assigning the HP Care Pack service to a reseller. Note: Reseller is the default. End CustomerButtonSelect this option to assign the HP Care Pack service to an end customer.Note: Assignment in this case is not the same as reseller assignment. It only associates the customer to this order, which is helpful during registration because the customer information is available.Customer InformationsearchList buttonThe “search” option allows you to automatically populate the Customer Information fields by entering search criteria in one or more of the required fields. If a match for the information is not found, the system will alert you. Initially, the customer list holds no data, but each time you enter new Customer Information the system saves the data for future use.clear allButtonClick this button to clear all data entered under Customer Information.Customer TypeButtonSelect company or individual for customer type.Note: Fields with a red asterisk (*) must be completed to execute the order. The required fields may be different depending on the customer type you pany NameText fieldEnter the company name.Note: Required field for customer type: company.DepartmentText fieldEnter the appropriate department.First NameText fieldEnter the first name of the contact person.Note: Required field for both customer types: company and individual.Last NameText fieldEnter the last name of the contact person. Note: Required field for both customer types: company and individual.EmailText fieldEnter the email address for the contact person.Note: Required field for customer type: company.TelephoneText fieldEnter the telephone number for the contact person.Note: Required field for both customer types: company and individual.FaxText fieldEnter the fax number for the contact person.Address 1Text fieldEnter the address. Address 2Text fieldEnter the address. CityText fieldEnter the city.State/provinceText fieldEnter the state or province. Postal Code/zipText fieldEnter the postal or zip code.CountryDrop down menuSelect the appropriate country.43030522191100 Step 7 - Enter the appropriate data under the Customer Information section.422844140984600left0Notes: - The “search” option allows you to automatically populate the Customer Information fields by entering search criteria in one or more of the required fields. If a match for the information is not found, the system alerts you.- Initially, the customer list holds no data, but each time you enter new Customer Information the system saves the data for future use.00Notes: - The “search” option allows you to automatically populate the Customer Information fields by entering search criteria in one or more of the required fields. If a match for the information is not found, the system alerts you.- Initially, the customer list holds no data, but each time you enter new Customer Information the system saves the data for future use.Step 8 - Click on the “preview order” button. At this point, the Order Preview page appears.57154191635Notes: - HP applies promotional discounts during invoicing. Please check your invoice for any applicable discounts. - If the pricing shows N/A or Not Available, the Care Pack may not be available for sale. Check availability.00Notes: - HP applies promotional discounts during invoicing. Please check your invoice for any applicable discounts. - If the pricing shows N/A or Not Available, the Care Pack may not be available for sale. Check availability.center329565Preview Order Screen – End Customer Assignment4303069462100Step 9 - Review the order preview page carefully. If all information is accurate, click on the “place the order” button. left356235Important notes: - To change the P.O. Number or Assignment, click on the “back to order entry” button. However, doing so clears all product-related information. - To delete a service from the order, remove the check mark in the box on the left of the HP Care Pack part number.- To modify a quantity, click in the “Quantity” box and change it as required.- To add an HP Care Pack service to the order, click on the “add more packs” button. 00Important notes: - To change the P.O. Number or Assignment, click on the “back to order entry” button. However, doing so clears all product-related information. - To delete a service from the order, remove the check mark in the box on the left of the HP Care Pack part number.- To modify a quantity, click in the “Quantity” box and change it as required.- To add an HP Care Pack service to the order, click on the “add more packs” button. At this point, Order Confirmation page appears.443230426847000center390525Order Confirmation Screen – End Customer AssignmentStep 10 - Note the Order Number for future reference. right193Notes: - Using the buttons at the bottom of the page, you can:- Place another order- Register the HP Care Pack service Note: For instructions on registering an HP Care Pack service, refer to “HP Care Pack Service Registration” section of this guide.- Email the order to the customer for registration Note: The customer will receive an email with an encrypted link and access code that allows them to register this order. In this instance, the customer information automatically populates on the customer information tab. - HP applies promotional discounts during invoicing. Please check your invoice for any applicable discounts.00Notes: - Using the buttons at the bottom of the page, you can:- Place another order- Register the HP Care Pack service Note: For instructions on registering an HP Care Pack service, refer to “HP Care Pack Service Registration” section of this guide.- Email the order to the customer for registration Note: The customer will receive an email with an encrypted link and access code that allows them to register this order. In this instance, the customer information automatically populates on the customer information tab. - HP applies promotional discounts during invoicing. Please check your invoice for any applicable discounts.Section 7 - Order HP Care Pack Services (Assignment Not Mandatory) (speedcode – ELFO)Starting an Order (Order Assignment NOT Mandatory)Ordering HP Care Pack services is convenient and effortless. No need to waste time and resources using the telephone to order HP Care Pack services. You can order one or more HP Care Pack services at a time directly through HP CSN.Process Flow – From Ordering to Registration42203163940200While this guide is comprehensive and designed to give you step by step instructions for ordering, assigning, and registering HP Care Pack services, most distributors will easily flow through all of these processes in 5-10 minutes. Still, we divide the guide and processes into sections to give you the flexibility to complete each task at your convenience, if you so choose. Step 1 - From the HP Care Pack services tool home page, choose the “Ordering” option from the left navigation bar or enter the appropriate system speedcode listed in the title of this section. At this point, the “order HP Care Pack services” page appears. Enter HP Care Pack Services Product Number and Quantity Screencenter24955500416560-7175500Step 2 - Enter the HP Care Pack service product numbers, respective quantities, and any applicable promotional codes. If all line items are filled in and you need to order additional HP Care Pack services, click on the “add row” button. 417335-4451200Step 3 - Click on the “next” button. right458064Note: HP applies promotional discounts during invoicing. Please check your invoice for any applicable discounts.00Note: HP applies promotional discounts during invoicing. Please check your invoice for any applicable discounts.At this point, the “order HP Care Pack services” page appears. Look for the Order Information section to continue the order.center383882Order Information Screen427272185738700Step 4 - Enter a P.O. Number and an alternate P.O. Number, if applicable. right354330Note: The alternate P.O. number is the customer or Tier II reseller P.O. number.00Note: The alternate P.O. number is the customer or Tier II reseller P.O. number.FieldTypeDefinitionOrder InformationPartner NameText fieldName of the partner. Automatically populatesSold ToText fieldThis is the partner’s financial ID or Sold To ID. Automatically populates.PO NumberText fieldEnter the PO Number.Note: Duplicate P.O. numbers are not supported.Alternate PO NumberText fieldEnter an alternate PO Number, if applicableSpecial InstructionsText fieldEnter special order instructions, if applicable.43205421386800Step 5 - Click on the “preview order” button. At this point, the Order Preview page appears.center30924500Preview Order Screen424815332334500center483179Important notes: - To change the P.O. Number or Assignment, click on the “back to order entry” button. However, doing so clears all product-related information. - To delete a service from the order, remove the check mark in the box on the left of the HP Care Pack part number.- To modify a quantity, click in the “Quantity” box and change it as required.- To add an HP Care Pack service to the order, click on the “add more packs” button.00Important notes: - To change the P.O. Number or Assignment, click on the “back to order entry” button. However, doing so clears all product-related information. - To delete a service from the order, remove the check mark in the box on the left of the HP Care Pack part number.- To modify a quantity, click in the “Quantity” box and change it as required.- To add an HP Care Pack service to the order, click on the “add more packs” button.Step 6 - Review the order preview page carefully. If all information is accurate, click on the “place the order” button. At this point, Order Confirmation page appears. center3720629Note: HP applies promotional discounts during invoicing. Please check your invoice for any applicable discounts.00Note: HP applies promotional discounts during invoicing. Please check your invoice for any applicable discounts.center36029400Order Confirmation Screen416560441902200center469265Notes: - Using the buttons at the bottom of the page, you can:Place another orderRegister the HP Care Pack service Note: See the “HP Care Pack Service Registration” section of this guide for instructionsEmail the order to the customer for registration Note: Not recommended when assigning order to reseller Assign this order- To assign the HP Care Pack service to a reseller, proceed to section 7.2 and disregard section 7.3. To assign the HP Care Pack service to an end customer, skip to section 7.3. 00Notes: - Using the buttons at the bottom of the page, you can:Place another orderRegister the HP Care Pack service Note: See the “HP Care Pack Service Registration” section of this guide for instructionsEmail the order to the customer for registration Note: Not recommended when assigning order to reseller Assign this order- To assign the HP Care Pack service to a reseller, proceed to section 7.2 and disregard section 7.3. To assign the HP Care Pack service to an end customer, skip to section 7.3. Step 7 - Note the Order Number for future reference. Assigning Order to a Reseller To assign the HP Care Pack service to a reseller, proceed with section 7.2 and disregard section right321742Note: You must execute all steps in section 7.1 before proceeding with this section. The Order Information screen you see directly below is where section 7.1 ended and where section 7.2 begins. 00Note: You must execute all steps in section 7.1 before proceeding with this section. The Order Information screen you see directly below is where section 7.1 ended and where section 7.2 begins. 7.3. To assign the HP Care Pack service to an end customer, skip to section 7.3. 41656037745510011126438785Order Confirmation ScreenStep 8 - Click on the “assign this order” button. At this point, the Order Information page appears. Select the reseller option under the Order Assignment section to view the full page.-1885953337605Note: The “list” option allows you to automatically populate the Reseller Information fields by selecting one reseller from a list. Initially, the list holds no data, but each time you enter new Reseller Information the system saves the data for future use.00Note: The “list” option allows you to automatically populate the Reseller Information fields by selecting one reseller from a list. Initially, the list holds no data, but each time you enter new Reseller Information the system saves the data for future use.508033108600Order Information Screen – Reseller Assignment-147320295910Notes: - This is the same ID as the HP CSN username for the Tier 2 reseller.- Tier 2 resellers cannot purchase HP Care Pack services directly from HP. However, they can purchase HP Care Pack services from Tier 1 resellers. - In this instance, the Tier 2 reseller must be a member of the HP CSN community to perform tasks such as registration and registration updates through this tool. - If you are a Tier 2 reseller and you do not belong to the HP CSN community, refer to section 3.1 to become a member. - Membership in the HP CSN community also allows Tier 2 resellers to view all orders assigned to them, - When registering HP Care Pack services, Tier 2 resellers can select their own company as the Preferred Service Provider (PSP) for service delivery, if authorized. 00Notes: - This is the same ID as the HP CSN username for the Tier 2 reseller.- Tier 2 resellers cannot purchase HP Care Pack services directly from HP. However, they can purchase HP Care Pack services from Tier 1 resellers. - In this instance, the Tier 2 reseller must be a member of the HP CSN community to perform tasks such as registration and registration updates through this tool. - If you are a Tier 2 reseller and you do not belong to the HP CSN community, refer to section 3.1 to become a member. - Membership in the HP CSN community also allows Tier 2 resellers to view all orders assigned to them, - When registering HP Care Pack services, Tier 2 resellers can select their own company as the Preferred Service Provider (PSP) for service delivery, if authorized. 455295-4413200Step 9 - Enter the Reseller User ID39846722520700014605353060Note: The “Email Order Details” box is automatically checked so you receive an email containing the order details.00Note: The “Email Order Details” box is automatically checked so you receive an email containing the order details.Step 10 - Enter the name, telephone number, and email address for the contact person.445135-191330044317523162300Step 11 - If applicable; enter alternative email addresses for those people who may need an email containing order information. Step 12 - Click on the “preview assignment” button. At this point, the Preview Assignment page appears.717552916555Note: To change the Assignment or Customer Information, click on the “back” button.00Note: To change the Assignment or Customer Information, click on the “back” button.76200427355Preview Assignment Screen – Reseller Assignment438150350075500Step 13 - Review the preview assignment page carefully. If all information is accurate, click on the “confirm assignment” button. At this point, the Assignment Confirmation page appears.171450312420Assignment Confirmation Screen – Reseller Assignment-857250Note: Using the buttons at the bottom of the page, you can:Place another orderRegister the HP Care Pack serviceSee the “HP Care Pack Service Registration” section of this guide for instructions.Email the order to the customer for registrationThis is not recommended when assigning the order to a reseller.00Note: Using the buttons at the bottom of the page, you can:Place another orderRegister the HP Care Pack serviceSee the “HP Care Pack Service Registration” section of this guide for instructions.Email the order to the customer for registrationThis is not recommended when assigning the order to a reseller.Assigning Order to an End Customer445770169545000right511700Notes: - You must execute all steps in section 7.1 before proceeding with this section. The Order Information screen you see directly below is where section 7.1 ended and where section 7.3 begins. - Assignment in this case is not the same as reseller assignment. It only associates the customer to this order, which is helpful during registration because the customer information is available.00Notes: - You must execute all steps in section 7.1 before proceeding with this section. The Order Information screen you see directly below is where section 7.1 ended and where section 7.3 begins. - Assignment in this case is not the same as reseller assignment. It only associates the customer to this order, which is helpful during registration because the customer information is available.To assign the HP Care Pack service to an end customer, proceed with section 7.3. To assign the HP Care Pack service to a reseller, go back to section 7.2 and disregard section 7.3. Step 8 - Click on the “assign this order” button. At this point, the Order Information page appears. Select the end customer option under the Order Assignment section to view the full page.447675339280500center35179000Order Information Screen – End Customer AssignmentStep 9 - Choose the appropriate Customer Type.44465210533400Step 10 - Enter the appropriate data under the Customer Information section.-125730277495Notes: - The “search” option allows you to automatically populate the Customer Information fields by entering search criteria in one or more of the required fields. If a match for the information is not found, the system alerts you.- Initially, the customer list holds no data, but each time you enter new Customer Information the system saves the data for future use.00Notes: - The “search” option allows you to automatically populate the Customer Information fields by entering search criteria in one or more of the required fields. If a match for the information is not found, the system alerts you.- Initially, the customer list holds no data, but each time you enter new Customer Information the system saves the data for future use.Order Information Screen Selection Fields FieldTypeDefinitionOrder AssignmentResellerButtonSelect this option if assigning the HP Care Pack service to a reseller. Note: Reseller is the default. End CustomerButtonSelect this option to assign the HP Care Pack service to an end customer. Note: Assignment in this case is not the same as reseller assignment. It only associates the customer to this order, which is helpful during registration because the customer information is available.Customer InformationsearchList buttonThe “search” option allows you to automatically populate the Customer Information fields by entering search criteria in one or more of the required fields. If a match for the information is not found, the system will alert you. Initially, the customer list holds no data, but each time you enter new Customer Information the system saves the data for future use.clear allButtonClick this button to clear all data entered under Customer Information.Customer TypeButtonSelect company or individual for customer type.Note: Fields with a red asterisk (*) must be completed to execute the order. The required fields may be different depending on the customer type you pany NameText fieldEnter the company name.Note: Required field for customer type: company.DepartmentText fieldEnter the appropriate department.First NameText fieldEnter the first name of the contact person.Note: Required field for both customer types: company and individual.Last NameText fieldEnter the last name of the contact person. Note: Required field for both customer types: company and individual.EmailText fieldEnter the email address for the contact person.Note: Required field for customer type: company.TelephoneText fieldEnter the telephone number for the contact person.Note: Required field for both customer types: company and individual.FaxText fieldEnter the fax number for the contact person.Address 1Text fieldEnter the address. Address 2Text fieldEnter the address. CityText fieldEnter the city.State/provinceText fieldEnter the state or province. Postal Code/zipText fieldEnter the postal or zip code.CountryDrop down menuSelect the appropriate country.43289220927000Step 11 - Click on the “preview assignment” button. At this point, the Preview Assignment page appears.428625327469500center36766500Preview Assignment Screen – End Customer AssignmentStep 12 - Review the preview assignment page carefully. If all information is accurate, click on the “confirm assignment” button. left398856Note: To change the Assignment or Customer Information, click on the “back” button.00Note: To change the Assignment or Customer Information, click on the “back” button.At this point, the Assignment Confirmation page appears.center400050Assignment Confirmation Screen – End Customer Assignment-2286000Notes: - Using the buttons at the bottom of the page, you can:- Place another order- Register the HP Care Pack service. See the “HP Care Pack Service Registration” section of this guide for instructions.- Email the order to the customer for registration- The customer will receive an email with an encrypted link and access code that allows them to register this order. In this instance, the customer information automatically populates on the customer information tab. 00Notes: - Using the buttons at the bottom of the page, you can:- Place another order- Register the HP Care Pack service. See the “HP Care Pack Service Registration” section of this guide for instructions.- Email the order to the customer for registration- The customer will receive an email with an encrypted link and access code that allows them to register this order. In this instance, the customer information automatically populates on the customer information tab. Section 8 - HP Care Pack Registration (speedcode – ELFR)Congratulations on your recent HP Care Pack service purchase. The next step is to register the HP Care Pack service, so your customer can begin enjoying all the benefits.Process Flow – From Ordering to Registration-100330749300Note: Given the amount of information on the Registration pages, the left navigation bar is not seen. In this instance, use the HP Care Pack services tool speedcodes for navigation.00Note: Given the amount of information on the Registration pages, the left navigation bar is not seen. In this instance, use the HP Care Pack services tool speedcodes for navigation.While this guide is comprehensive and designed to give you step by step instructions for ordering, assigning, and registering HP Care Pack services, most distributors will easily flow through all of these processes in 5-10 minutes. Still, we divide the guide and processes into sections to give you the flexibility to complete each task at your convenience, if you so choose. 43938722302600 Step 1 - From the HP Care Pack services tool home page, choose the “Registration” option from the left navigation bar or enter the appropriate system speedcode listed in the title of this section. At this point, the Registration page appears.HP Care Pack Services Registration Screencenter10160000 43815019113500Step 2 - To register the HP Care Pack service ordered, please enter at least one of the following:Order Reference Number - The order reference number is the reference number provided at the end of an order. (Example: EM12345678) Use the P.O. number query function to retrieve orders that were not placed through this on-line tool.P.O. Number (This can be the primary P.O. number or the alternate P.O. number)User IDDate Range (From Date – To Date)43344922239000Step 3 - Click on the “search” button.14287556469200At this point, a list of HP Care Pack services ordered appears.433401554228000HP Care Pack Services Registration – Order ListStep 4 - Locate the appropriate order and click on the hyper-linked reference number.At this point, Order Information and Registration Information tabs appear. The Order Information tab is the default.44767537846000095250355600Order Information Tab – Customer and Registration Information50804103370Notes: - The “Show” check box under the Order Detail section of the page is check marked by default. This will show the line items visible for configuring the hardware to the service if this order contained hardware products. - The configure feature allows you to link an HP Care Pack service to a hardware product, if applicable. The configure feature is not available if the order does not contain hardware.00Notes: - The “Show” check box under the Order Detail section of the page is check marked by default. This will show the line items visible for configuring the hardware to the service if this order contained hardware products. - The configure feature allows you to link an HP Care Pack service to a hardware product, if applicable. The configure feature is not available if the order does not contain hardware.Step 5 - Review the Order Header and Order Detail information carefully, to ensure you are registering the correct HP Care Pack service.45720014084300095251744980Important notes: - Special Instructions are for your reference only. HP does not see this information. - When services and hardware are sold together on the same order, HP CSN allows you to configure the hardware to the appropriate service. Steps 7a and 7b are not applicable when the order does not contain hardware.00Important notes: - Special Instructions are for your reference only. HP does not see this information. - When services and hardware are sold together on the same order, HP CSN allows you to configure the hardware to the appropriate service. Steps 7a and 7b are not applicable when the order does not contain hardware. Step 6 - Enter any applicable support details in the Special Instructions section.0455930Note: The Configure Section of the screen will not appear if the order does not contain hardware.00Note: The Configure Section of the screen will not appear if the order does not contain hardware.454025-5016500Step 7a - Under the Configuration Section, select the appropriate HP Care Pack service from the HP Care Pack Services Parts List drop down menu. 4095758553450045126223852900Step 7b - Check the appropriate parts under the Hardware Parts List to link with the HP Care Pack service selected in Step 7a.Step 8 - Click on the Registration Information tab. At this point, Registration Information page appear.Registration Information Tab – Customer and Registration Details0381000(displayed using two images)436244925488890037903152957830Notice the scroll bar that allows you to view all the fields for each product00Notice the scroll bar that allows you to view all the fields for each product142875295275Registration Information Tab – Product Registration Details (continued)4318003107568000342265Notes: - Customer Details represent the company name, address and contact information of the customer which will interact with HP to receive support. This is where the equipment is located. - The “>>customers registered against this order” option allows you to view a list of customer associated with this order. - The “>>search” option allows you to automatically populate the Customer Information fields by entering search criteria in one or more of the required fields. If a match for the information is not found, the system will alert you.- Initially, the customer list holds no data, but each time you enter new Customer Information the system saves the data for future use.00Notes: - Customer Details represent the company name, address and contact information of the customer which will interact with HP to receive support. This is where the equipment is located. - The “>>customers registered against this order” option allows you to view a list of customer associated with this order. - The “>>search” option allows you to automatically populate the Customer Information fields by entering search criteria in one or more of the required fields. If a match for the information is not found, the system will alert you.- Initially, the customer list holds no data, but each time you enter new Customer Information the system saves the data for future use.Step 9 - Enter the Customer Details. 4095752078355000614680Note: Click on the “store” button to save the Customer Details and Registration Details, in order to complete the registration later. 00Note: Click on the “store” button to save the Customer Details and Registration Details, in order to complete the registration later. Step 10 - Under Registration Details, check the box for the HP Care Pack service you want to register. Alternatively, you can check the box directly under “Select all” to register all HP Care Pack services listed. 409575105029000Step 11 -Enter the Product Serial Number and Product Number for each HP Care Pack service ordered. 436880195770500438150-46990000427990Notes: - The product purchase date cannot be more than 90 days from the HP recorded product purchase date. If the date entered is more than 90 days from the HP recorded product purchase date, you would need to upload a Hardware Proof of Purchase. A warning message to this effect will appear on the screen.- This Product Purchase Date field will be available for In-warranty HP Care Pack. It will not be available for software only or post-warranty HP Care Packs.00Notes: - The product purchase date cannot be more than 90 days from the HP recorded product purchase date. If the date entered is more than 90 days from the HP recorded product purchase date, you would need to upload a Hardware Proof of Purchase. A warning message to this effect will appear on the screen.- This Product Purchase Date field will be available for In-warranty HP Care Pack. It will not be available for software only or post-warranty HP Care Packs.Step 12 - If required; enter the Product Purchase Date. This represents the date the customer purchased the hardware that is to be supported by this HP Care Pack. -476252025015Note: This field is optional. If you do not choose a Preferred Service Provider, the default provider is HP. The ability to choose a PSP is not an option for all users or Care Packs. This field is not accessible and is grayed out if the option is not available to you.00Note: This field is optional. If you do not choose a Preferred Service Provider, the default provider is HP. The ability to choose a PSP is not an option for all users or Care Packs. This field is not accessible and is grayed out if the option is not available to you.Step 13 - Select a Preferred Service Provider for each HP Care Pack service ordered. Registration Information Screen Selection FieldsFieldTypeDefinitionCustomer Details>>searchList buttonThe “>>search” option allows you to automatically populate the Customer Information fields by entering search criteria in one or more of the required fields. If a match for the information is not found, the system will alert you. Initially, the customer list holds no data, but each time you enter new Customer Information the system saves the data for future use.>>clear allClear ButtonClick this button to clear all data entered under Customer Information.>>customers registered against this orderList buttonClick this button to view the customers associated with this order. Customer TypeButtonSelect company or individual for customer type.Note: Fields with a red asterisk (*) must be completed to execute the order. The required fields may be different depending on the customer type you pany NameText fieldEnter the company name.Note: Required field for customer type: company.DepartmentText fieldEnter the appropriate department.First NameText fieldEnter the first name of the contact person.Note: Required field for both customer types: company and individual.Last NameText fieldEnter the last name of the contact person. Note: Required field for both customer types: company and individual.EmailText fieldEnter the email address for the contact person.Note: Required field for customer type: company.TelephoneText fieldEnter the telephone number for the contact person.Note: Required field for both customer types: company and individual.FaxText fieldEnter the fax number for the contact person.Address 1Text fieldEnter the address. Address 2Text fieldEnter the address. CityText fieldEnter the city.State/provinceText fieldEnter the state or province. Postal Code/zipText fieldEnter the postal or zip code.CountryDrop down menuSelect the appropriate country.Tax IdText fieldEnter the customer tax identification. Note: Only required for Russia.Registration DetailspreviewButtonOnce all registration information is entered, click this button to view the registration information. storeList buttonClick this button to save the Customer Details and Registration Details, in order to complete the registration at a later time. Select allCheck boxCheck the box next to the HP Care Pack service you want to register. Note: To select all HP Care Pack services, check the box directly under “Select all”.HP Care Pack Service Product No.Text fieldThis field automatically populates.Care Pack Serial No.Text fieldThis field automatically populates.Product Serial No.Text fieldEnter the product serial number. Product NumberText fieldEnter the product number. Note: A hardware product number is not necessary when the unit has a 12-digit serial number and if the support is not related to a hardware product.Product Purchase DateDate selectionEnter or select the Product Purchase Date. Preferred Service ProviderDrop down menuSelect a Preferred Service Provider for each HP Care Pack service ordered. Note: If you do not choose a PSP, the default is HP.433070-6667500Step 14 - Click on the “preview” button to view the registration information. At this point, the Preview Registration page appears.41910031051500666753837940Note: To change Customer Details or Registration Details, click on the “back” button.00Note: To change Customer Details or Registration Details, click on the “back” button.Preview Registration Screen405765081280Notice the status is “Not Registered” at the preview step.00Notice the status is “Not Registered” at the preview step.3686174533390042164095250000Step 15- Review the registration information carefully. If all of the information is accurate, click on the “confirm care pack registration” button to complete the registration. At this point, the message “Care Pack(s) Registered” appears at the top of the page.400050445452500369570027965400040671752558415Notice the status is “Registered” at the registered step.00Notice the status is “Registered” at the registered step.15240030099000HP Care Pack Services Registration ScreenStep 16 - To register another HP Care Pack service, click on the “register another” button. To forward an email with a link to print the certificate, click on the “e-mail registration” button. To print the HP Care Pack service registration certificate, click on the “view certificate” button. At this point, printing options for the HP Care Pack service registration certificate appear.-584202705100Notes: - The Print Service Provider Information on the Certificate(s) option only applies if you chose a Preferred Service Provider at the time of registration.- The assignment of a Preferred Service Provider is not an option available to all users. This option must be enabled in the user’s profile. For more information, please contact your company’s HP CSN administrator.00Notes: - The Print Service Provider Information on the Certificate(s) option only applies if you chose a Preferred Service Provider at the time of registration.- The assignment of a Preferred Service Provider is not an option available to all users. This option must be enabled in the user’s profile. For more information, please contact your company’s HP CSN administrator.19998367665Printing Options for HP Care Pack Service Registration Certificateleft351790Notes: - The Print Service Provider Information on the Certificate(s) option only applies if you chose a Preferred Service Provider at the time of registration.- The assignment of a Preferred Service Provider is not an option available to all users. This option must be enabled in the user’s profile. For more information, please contact your company’s HP CSN administrator.00Notes: - The Print Service Provider Information on the Certificate(s) option only applies if you chose a Preferred Service Provider at the time of registration.- The assignment of a Preferred Service Provider is not an option available to all users. This option must be enabled in the user’s profile. For more information, please contact your company’s HP CSN administrator.405130372427500408940148209000Step 17- Choose the preferred printing options and HP Care Pack service information. 40916311049000Step 18- Click on the “show certificate” button. At this point, the HP Care Pack service registration certificate appears. -545636291034254508029146500HP Care Pack Service Registration Certificate-37465211455Notes: - Each certificate includes information about the customer, the hardware product, the service, and the Preferred Service Provider, if selected. - To print the certificate, use your browser print option. 00Notes: - Each certificate includes information about the customer, the hardware product, the service, and the Preferred Service Provider, if selected. - To print the certificate, use your browser print option. Section 9 - Update Registration (speedcode – ELFT)This functionality allows you to update the customer information for any registered HP Care Pack service. If the customer moves locations, or even moves the registered hardware to a different location, it is critical that you update the customer information so they receive the proper service. 43195621533900Step 1 - From the HP Care Pack services tool home page, choose the “Update Registration” option from the left navigation bar or enter the appropriate system speedcode listed in the title of this section. At this point, the Registration search page appears. Different search fields appear, depending on the search option you choose. 53276532321500Update Registration Screen – Search by Serial NumberUpdate Registration Screen – Search by HP Care Pack Serial Number65595512255500-203835181Note: To update the registration, you must first search for the proper HP Care Pack service. You can search by hardware serial number (with product number) or by the HP Care Pack service serial number. Different data entry search fields appear, depending on the search option you choose. 00Note: To update the registration, you must first search for the proper HP Care Pack service. You can search by hardware serial number (with product number) or by the HP Care Pack service serial number. Different data entry search fields appear, depending on the search option you choose. 44831037443600452793-3310700Step 2 - To search for the proper HP Care Pack service registration information, enter the hardware serial number (with product number) or the HP Care Pack service serial number.Step 3 - Click on the “search” button. At this point, the Customer Detail, Registration Detail, and the Order Detail for that HP Care Pack service appear. You cannot update or modify the information in the Registration Detail or Order Detail sections.12319042608500Update Registration – Customer Detail Screen44878515500500000Notes: - You Partners cannot update or modify the information in the Registration Detail or Order Detail sections. - Information about hardware cannot be modified at the user level. For example, if an HP Care Pack service is registered to a unit serial number that is turns out to be DOA (Dead on Arrival), the registration information must be updated to reflect the serial number of the replacement unit. - In this instance, contact your Regional HP Care Pack service contact person or support line.00Notes: - You Partners cannot update or modify the information in the Registration Detail or Order Detail sections. - Information about hardware cannot be modified at the user level. For example, if an HP Care Pack service is registered to a unit serial number that is turns out to be DOA (Dead on Arrival), the registration information must be updated to reflect the serial number of the replacement unit. - In this instance, contact your Regional HP Care Pack service contact person or support line.Step 4 - Update the Customer Detail as needed, then click on the “submit” button. Click on the “reset” button, to erase any changes made and restore the original customer information. left591078Note: The reset function cannot be used after the submit function.00Note: The reset function cannot be used after the submit function.Once you submit the changes the message “Registration Updated” appears above the Customer Details section.Section 10 – Partner Inquiries (speedcode – ELFI)This function allows you to query several different reports for HP Care Pack services. Report options include: Get Registration Report in excel format.Get Orders Detail Report in excel format.Get the sales orders placed within a Date Range and/or by the P.O. Number.Perform an inquiry on the Sales Order Number.Find the registration information based on Serial Number.Get the registration information based on Care Pack Service Serial Number.Get Registrations Expiring in a date range report.Get Bulk Upload Status report.Display Proof of Purchase based on Hardware Serial number and Product number.0250825Important notes: - Inquiries from the first 3 reports that require a date range (From Date – To Date) is limited to a maximum 45 days in range. - It does not matter the date chosen for the query start (From Date), but the range cannot extend more than 45 days from that date. - The end date (To Date) cannot extend past today’s date. - The “Get Registration Expiring in a date range report” is limited to a 90 days date range that can be any time in the past or the future. This report will return the results to the email address indicated in the Email ID field.00Important notes: - Inquiries from the first 3 reports that require a date range (From Date – To Date) is limited to a maximum 45 days in range. - It does not matter the date chosen for the query start (From Date), but the range cannot extend more than 45 days from that date. - The end date (To Date) cannot extend past today’s date. - The “Get Registration Expiring in a date range report” is limited to a 90 days date range that can be any time in the past or the future. This report will return the results to the email address indicated in the Email ID field.4427009324000Step 1 - From the HP Care Pack service tool home page, choose the “Inquiries” option from the left navigation bar or enter the appropriate system speedcode listed in the title of this section. At this point, the Inquiries page appears.Partner Inquiries Screen9817101009650044312619685000right551180Notes: - To get Registration Report in excel format, proceed to section 10.1.- To get Orders Detail Report in excel format, proceed to section 10.2.- To get the sales orders placed within a Date Range and/or by the P.O. Number, proceed to section 10.3.- To perform an inquiry on the Sales Order Number, proceed to section 10.4.- To find the registration information based on Serial Number, proceed to section 10.5.- To get the registration information based on Care Pack Service Serial Number, proceed to section 10.6.- To get Registrations Expiring in a date range report, proceed to section 10.7.- To get Bulk Upload Status report, proceed to section 10.8.- To display Proof of Purchase based on Hardware Serial number and Product number, proceed to section 10.9.00Notes: - To get Registration Report in excel format, proceed to section 10.1.- To get Orders Detail Report in excel format, proceed to section 10.2.- To get the sales orders placed within a Date Range and/or by the P.O. Number, proceed to section 10.3.- To perform an inquiry on the Sales Order Number, proceed to section 10.4.- To find the registration information based on Serial Number, proceed to section 10.5.- To get the registration information based on Care Pack Service Serial Number, proceed to section 10.6.- To get Registrations Expiring in a date range report, proceed to section 10.7.- To get Bulk Upload Status report, proceed to section 10.8.- To display Proof of Purchase based on Hardware Serial number and Product number, proceed to section 10.9.Step 2 - Choose the preferred query option and proceed to Step 3 of the appropriate section, depending on the query option chosen.Get Registration Report in Excel Format44878521331400Step 3 - Choose the Get Registration Report in Excel format option. Partner Inquiries Screen – Registration Reportcenter96596004542067302500Step 4 - Enter or select a start date (From date) and an end date (To date) for the query.4484008382000Step 5 - Click on the “search” button. left374189Notes: - You can open or save the spreadsheet. - Opening two templates at the same time using Internet Explorer will cause a page error. - - When you open a template or report, it is highly recommended that you save it to your hard drive.00Notes: - You can open or save the spreadsheet. - Opening two templates at the same time using Internet Explorer will cause a page error. - - When you open a template or report, it is highly recommended that you save it to your hard drive.At this point, the Registration Report opens in a separate Excel spreadsheet.-1048657246847600-104884753279700Registration Report in Excel Format (displayed using two images)Get Orders Detail Report in Excel Format43756622149400Step 3 - Choose the Get Orders Detail Report in Excel format option.center44389100Partner Inquiries Screen – Orders Detail Report46041618374600Step 4 - Enter or select a start date (From date) and an end date (To date) for the query.46000510064900Step 5 - Click on the “search” button. left302920Notes: You can open or save the spreadsheet.00Notes: You can open or save the spreadsheet.At this point, the Orders Detail Report opens in a separate Excel spreadsheet.center43751500Orders Detail in Excel Format13798553729990Notes: - The status column refers to the registration status of the order, not the order itself.- Opening two templates at the same time using Internet Explorer will cause a page error. When you open a template or report, it is highly recommended that you save it to your hard drive.00Notes: - The status column refers to the registration status of the order, not the order itself.- Opening two templates at the same time using Internet Explorer will cause a page error. When you open a template or report, it is highly recommended that you save it to your hard drive. Get the Sales Orders Placed within a Date Range and/or by the P.O. Number45357118787000Step 3 - Choose the Get the Sales Orders Placed within a Date Range and/or by the P.O. Number option.Partner Inquiries Screen – Sales Orders by Date Range and/or P.O. Number4110221607570045410120828000427512119924300center460590Note: The P.O. number can be a Tier 1 P.O. number, a customer P.O. number or a Tier 2 reseller alternate P.O. number.00Note: The P.O. number can be a Tier 1 P.O. number, a customer P.O. number or a Tier 2 reseller alternate P.O. number.Step 4 - Enter the P.O. number or enter or select a start date (From date) and an end date (To date) for the query. 800101294130Note: Once you archive an order, the order is hidden from you for administrative ease, but you can always restore an order to active or search for archived orders, if necessary.00Note: Once you archive an order, the order is hidden from you for administrative ease, but you can always restore an order to active or search for archived orders, if necessary.Step 5 - Select Active orders, Archived orders, or both.447675107333100Step 6 - Click on the “search” button. At this point, a list of sales orders appears.List of Sales Orders by PO and/or Date Range38268159805To sort by heading, click on any hyper-linked heading.00To sort by heading, click on any hyper-linked heading.346646512636500center64770 46907782512710032360316516600181643247015To view the sales order, click on any hyper-linked sales order number.00To view the sales order, click on any hyper-linked sales order number.3835169138430Click on the activity envelope to view e-mail activity about this order.00Click on the activity envelope to view e-mail activity about this order.43344993327700left355600Note: To sort the list by heading click on the hyper-linked heading itself.00Note: To sort the list by heading click on the hyper-linked heading itself.Step 7 - Click on the hyper-linked sales order number to view the details of the order. At this point, the sales order appears.0357505Note: The sales order number is the reference number provided when an order is created in this tool. (Example: AM02005649).00Note: The sales order number is the reference number provided when an order is created in this tool. (Example: AM02005649).center339090Sales Order Detail Screen4631386287300Step 8 - Use the buttons at the bottom of the page to execute the preferred next step. Perform an Inquiry on the Sales Order Number 44837421474300 Step 3 - Choose the Perform an Inquiry on the Sales Order Number option.Partner Inquiries Screen – Sales Order Number908685368300044069021399500left296545Note: The sales order number is the reference number provided when an order is created in this tool. (Example: AM02005649).00Note: The sales order number is the reference number provided when an order is created in this tool. (Example: AM02005649).Step 4 - Enter the Sales order number.439387102947500Step 5 - Click on the “search” button. At this point, the Order Information and Registration Information sections appear.center339222Sales Order Detail Screen463138582405500Step 6 - Use the buttons at the bottom of the page to execute the preferred next step. Find the Registration Information Based on Serial Number433227-5270500Step 3 - Choose the Find the Registration Information Based on Serial Number option.Partner Inquiries Screen – Serial Number105537055880004631372198920046313891753400Step 4 - Enter the Serial Number and Product Number.left356870Note: You must enter a product number, along with the serial number.00Note: You must enter a product number, along with the serial number.Step 5 - Click on the “search” button. center568886At this point, a list of HP Care Pack services registered to this serial number appears. Registrations for this Product Serial Number459740-5727300Step 6 - Click on the hyper-linked Care Pack Serial Number. At this point, the Registration Information appears.center408825Registration Information Screen Get the Registration Information Based on Care Pack Serial Number44484321484100Step 3 - Choose the Get the Registration Information Based on Care Pack Serial Number option.Partner Inquiries Screen – Care Pack Serial Number923290762000043699611629500Step 4 - Enter the Care Pack Serial Number. 4448448230000Step 5 - Click on the “search” button. At this point, the Registration Information for that HP Care Pack service appears.Registration Information Screencenter17368700Get Registrations Expiring in a Date Range Report 56841021685200?Step 3 - Choose the Get Registrations Expiring in a date range report option.Partner Inquiries Screen – Expiring in Next 90 Days98171010350500left353695Notes: - The “From” and “To” dates are defaulted to a 90 days period that starts with today’s date. The Email Id is defaulted to the email address associated with the account used for logging in the tool.- The period cannot be more than 90 days, but can be any period in the future or past.- The report will be sent to the email id indicated.00Notes: - The “From” and “To” dates are defaulted to a 90 days period that starts with today’s date. The Email Id is defaulted to the email address associated with the account used for logging in the tool.- The period cannot be more than 90 days, but can be any period in the future or past.- The report will be sent to the email id indicated.4483742234220044131223450400Step 4 - Change or select different dates as required as well as update the email id if necessary.Step 5 - Click on the “search” button. At this point, a message appears at the top of the screen to indicate the report will be sent via email.444843-4832900Step 6 - Once the email is received click to open the attachment containing the zipped report. 18669029273500196215308356000Registration Expiring in Date Range in Excel Format43116531846500Get Bulk Upload Status report Step 3 - Choose the Get Bulk Upload Status report option.Partner Inquiries Screen – Get Bulk Upload Status report98171017780004483742234220044131223450400Step 4 - Change or select different dates as required as well as select the type of bulkupload (Order, Assignment, Registration) and the status (Pending, Processed, All)Step 5 - Click on the “search” button. center46685200At this point, the status of the Bulk files uploaded appears.43878544594800Display Proof of Purchase based on Hardware Serial number and Product numberStep 3 - Choose the Display Proof of Purchase based on Hardware Serial number andProduct number option.Partner Inquiries Screen – Display Proof of Purchase based on Hardware Serial number and Product number981710117475004483742234220044131223450400Step 4 – Provide the Hardware Serial Number and Product NumberStep 5 - Click on the “search” button. At this point, the uploaded proof of purchase document appears. Section 11 – Bulk Ordering and Registration left358140Important note: Bulk templates are universal for all regions. However, some fields might be mandatory in one region, but not in another. See the “How to Use This Template” tab within the template for more information. 00Important note: Bulk templates are universal for all regions. However, some fields might be mandatory in one region, but not in another. See the “How to Use This Template” tab within the template for more information. Bulk Ordering Only This functionality allows you to order several HP Care Pack services at once, saving you valuable time and resources. You can also use this template to place multiple orders at once. For example, you can use this template at the end of the day to upload all orders to HP using one file. left2663Important note: For Bulk Ordering only, please use the “Bulk ordering template” on the left navigation bar. This form should not be used for Bulk Registration Only or Bulk Ordering and Registration combined.00Important note: For Bulk Ordering only, please use the “Bulk ordering template” on the left navigation bar. This form should not be used for Bulk Registration Only or Bulk Ordering and Registration combined.Bulk Ordering Template Guidelines You can upload one file that contains multiple orders by including multiple P.O. numbers within the bulk order file. To do this, enter all line items for a P.O. in consecutive order. For example, line items 1-3 could use P.O. number 3210 and lime items 4-9 could use P.O. 9876, but line items after item 10 cannot use P.O. number 3210.You may assign the order to Tier 2 reseller by entering the Tier 2 ID. In this instance, it is not necessary to complete the other Tier 2 fields, unless you need to change the standard Tier 2 information as stated in the paragraph above and as applicable. For example, you may want to add a different contact name or email address for each order.You can also assign the order to a customer. In this case, the customer will receive an e-mail advising him to register the HP Care Pack services. After you upload the completed template, you will receive an email confirming the bulk uploads, as well as details regarding status of your bulk uploads. The file will state, by line item, if any line items were not successfully processed and why. In this case, correct any items and upload only those corrected line items for reprocessing. DO NOT UPLOAD THE ENTIRE FILE AGAIN!450418-7827300Step 1 - From the HP Care Pack services tool home page, choose the “Bulk ordering template” option from the left navigation bar. 44484321636000Below is an example of the Bulk Ordering template. center274955Important note: Bulk templates are universal for all regions. However, some fields might be mandatory in one region, but not in another. See the “How to Use This Template” tab within the template for more information. 00Important note: Bulk templates are universal for all regions. However, some fields might be mandatory in one region, but not in another. See the “How to Use This Template” tab within the template for more information. Step 2 - Enter, at least, the required information fields.center113011800Bulk Ordering Templatecenter239214Important notes: - You must use the “Save as Serial File” button embedded within the bulk template to save this file. - Opening two templates at the same time using Internet Explorer will cause a page error. When you open a template or report, it is highly recommended that you save it to your hard drive.00Important notes: - You must use the “Save as Serial File” button embedded within the bulk template to save this file. - Opening two templates at the same time using Internet Explorer will cause a page error. When you open a template or report, it is highly recommended that you save it to your hard drive.4445002316020044484437028100Step 3 - Use the “Save as Serial File” button, which is embedded in the Excel template, to save the file. You will be required to browse to a folder where you need to save the file and to provide a file name. Step 4 - Choose the “Bulk ordering” option from the left navigation bar. At this point, the Bulk Ordering page appears.22860057848500Bulk Ordering – File Upload Screen (exemplified with two images)For AMS Region237490170751500-589983149139Note: Before uploading information for bulk ordering, you must first complete the Bulk Ordering template. 00Note: Before uploading information for bulk ordering, you must first complete the Bulk Ordering template. For APJ/EMEA Regions439246237109000Step 5 - Click on the “Browse…” button to retrieve the bulk ordering file saved earlier.4413128382000Step 6 - Click on the “upload file” button. At this point, a Bulk Ordering confirmation message displays.center31750000Bulk Ordering Confirmation450274-7977900left441098Important notes: - You will receive an email confirming the bulk uploads, as well as details regarding status of your bulk uploads. The file will state, by line item, if any line items were not successfully processed and why. In this case, correct any items and upload only those corrected line items for reprocessing. DO NOT UPLOAD THE ENTIRE FILE AGAIN!- If you assigned the order to a customer, the customer will receive an e-mail asking him to register the HP Care Pack service. - If you assigned the order to a Tier 2 reseller using the HP CSN username, the reseller will receive an e-mail notifying him that the order has been assigned to their company.00Important notes: - You will receive an email confirming the bulk uploads, as well as details regarding status of your bulk uploads. The file will state, by line item, if any line items were not successfully processed and why. In this case, correct any items and upload only those corrected line items for reprocessing. DO NOT UPLOAD THE ENTIRE FILE AGAIN!- If you assigned the order to a customer, the customer will receive an e-mail asking him to register the HP Care Pack service. - If you assigned the order to a Tier 2 reseller using the HP CSN username, the reseller will receive an e-mail notifying him that the order has been assigned to their company.Step 7 - Record the confirmation information for your records. Bulk Registration Only left766066Important notes: For Bulk Registration Only, please use the “Bulk registration template” on the left navigation bar. This form should not be used for Bulk Ordering Only or Bulk Ordering and Registration combined.00Important notes: For Bulk Registration Only, please use the “Bulk registration template” on the left navigation bar. This form should not be used for Bulk Ordering Only or Bulk Ordering and Registration combined.This functionality allows you to register several HP Care Pack services at once, saving you valuable time and resources. This form is for registering HP Care Pack services that have already been ordered, but not yet registered. It is especially helpful if you need to register large volumes of HP Care Pack services. Bulk Registration Template Guidelines 45190464806300After you upload the completed template, you will receive an email confirming the bulk uploads, as well as details regarding status of your bulk uploads. The file will state, by line item, if any line items were not successfully processed and why. In this case, correct any items and upload only those corrected line items for reprocessing. DO NOT UPLOAD THE ENTIRE FILE AGAIN!Step 1 - From the HP Care Pack services tool home page, choose the “Bulk registration template” option from the left navigation bar.45190522857100Below is an example of the Bulk Registration template.left423545Important note: Bulk templates are universal for all regions. However, some fields might be mandatory in one region, but not in another. See the “How to Use This Template” tab within the template for more information.- An example of the Bulk Registration template is on the next page.00Important note: Bulk templates are universal for all regions. However, some fields might be mandatory in one region, but not in another. See the “How to Use This Template” tab within the template for more information.- An example of the Bulk Registration template is on the next page.Step 2 - Enter, at least, the required information fields.Bulk Registration Template (displayed using two images)13874754699000 Bulk Registration Template (continued)74422021209000 333375614680Important note: - Opening two templates at the same time using Internet Explorer will cause a page error. When you open a template or report, it is highly recommended that you save it to your hard drive.00Important note: - Opening two templates at the same time using Internet Explorer will cause a page error. When you open a template or report, it is highly recommended that you save it to your hard drive.429904206650004520621471402002540299720Note: The order reference number is the reference number provided at the end of an on-line order. (Example: EMS00000123). If you are unsure of your Order Reference Number, use the inquiries functionality to pull up the order by Date Range and/or P.O. Number and make a note of the associated Order Reference Number.00Note: The order reference number is the reference number provided at the end of an on-line order. (Example: EMS00000123). If you are unsure of your Order Reference Number, use the inquiries functionality to pull up the order by Date Range and/or P.O. Number and make a note of the associated Order Reference Number.Step 3 – Enter the Order Reference number.Step 4 – If required; enter the Product Purchase Date. This represents the date the left248285Note: The product purchase date cannot be more than 90 days from the HP recorded product purchase date. If the date entered is more than 90 days from the HP recorded product purchase date, you would need to upload a Hardware Proof of Purchase. A warning message to this effect will appear on the screen.This Product Purchase Date field will be available for In-warranty HP Care Pack. It will not be available for software only or post-warranty HP Care Packs.00Note: The product purchase date cannot be more than 90 days from the HP recorded product purchase date. If the date entered is more than 90 days from the HP recorded product purchase date, you would need to upload a Hardware Proof of Purchase. A warning message to this effect will appear on the screen.This Product Purchase Date field will be available for In-warranty HP Care Pack. It will not be available for software only or post-warranty HP Care Packs.customer purchased the hardware that is to be supported by this HP Care Pack.43783770732004016381727Note: If you add your company’s PSP ID to some care packs, your company will be recognized as the service provide for all these care packs. This field is optional. If you do not enter a PSP ID, the default provider is HP. The ability to choose a PSP is not an option for all users or care packs. This field will be disregarded if the option is not available.00Note: If you add your company’s PSP ID to some care packs, your company will be recognized as the service provide for all these care packs. This field is optional. If you do not enter a PSP ID, the default provider is HP. The ability to choose a PSP is not an option for all users or care packs. This field will be disregarded if the option is not available.Step 5 - If appropriate, enter a Preferred Service Provider (PSP)427968168179600Step 6 – Save the file on the computer. 4389508979900Step 7 - Choose the “Bulk registration” option from the left navigation bar. At this point, the Bulk Registration page appears.Bulk Registration – File Upload Screencenter5242500443230113634600169545233045Notes: - Before entering information for bulk registration, you must first complete the Bulk Registration template. - You will be notified if the mandatory fields are not populated00Notes: - Before entering information for bulk registration, you must first complete the Bulk Registration template. - You will be notified if the mandatory fields are not populatedStep 8 - Click on the “Browse…” button to retrieve the bulk ordering file saved earlier.45148510123000Step 9 - Click on the “upload file” button. 21336042735500If there are missing details, the user will be notified.left152Important note: You will receive an email confirming the bulk uploads, as well as details regarding status of your bulk uploads. The file will state, by line item, if any line items were not successfully processed and why. In this case, correct any items and upload only those corrected line items for reprocessing. DO NOT UPLOAD THE ENTIRE FILE AGAIN!00Important note: You will receive an email confirming the bulk uploads, as well as details regarding status of your bulk uploads. The file will state, by line item, if any line items were not successfully processed and why. In this case, correct any items and upload only those corrected line items for reprocessing. DO NOT UPLOAD THE ENTIRE FILE AGAIN! Bulk Registration GuidelinesThis functionality allows you to register several HP Care Pack services at once, saving you valuable time and resources. It is especially helpful if you need to register large volumes of HP Care Pack services.New templates are available in excel format.Opening two templates at the same time using Internet Explorer will cause a page error. When you open a template or report, it is highly recommended that you save it to your hard drive.Character Limits - COMPANY_NAME 160, FIRST_NAME 30, LAST_NAME 30, ADDRESS1 160, DEPARTMENT NAME OR SUITE NUMBER 20, CITY 50, STATE 40, ZIPCODE 20, PHONE 20, FAX 20, EMAIL_ADDRESS 50, TAXID 20. Exceeding the limit will cause a registration failure.During Bulk registration, process 5000 line items within one file. Do not exceed the limit.Fill the mandatory information in the template and ensure that no blank spaces are entered after the Unit serial number, Product number, HP Care Pack Product Number, etc., in the template.Product Purchase Date should be updated in the format DD-MMM-YYYY whenever applicable. Other formats will cause file invalid and registration failure.After you upload the complete template, you will receive an email confirming the bulk uploads, as well as details regarding status of your bulk uploads within 2 to 3 hours of uploading the file.The file will state, by line item, if any line items were not successfully processed and why. In this case, correct any items and upload only those corrected line items for reprocessing. Do not upload the entire file again.User have the possibility to check the upload status on a tracking page (ELFI) under “Get Bulk Upload status report”Bulk Registration Error MessagesError CodeError MessagesExplanationREG017The supplied Fixed Care Pack cannot be registered without an end-customer email addressThis error is due to Missing End customer email addressREG022The supplied Product Number ''{0}'' is not recognized.This error is due to Invalid Product Number provided during bulk registrationREG024The supplied Product Number ''{0}'' is not compatible with the supplied Fixed Care PackThis error is due to wrong Fixed Care Pack for the available HWREG030Unable to accept this registration because the Hardware Product Number cannot be validated against the Warranty SystemsThis error is due to Invalid Serial Number provided during bulk registrationREG033This Fixed Care Pack has previously been deactivated and is no longer usable or available for registrationThis error is due to Serial Number already canceled in the systemREG041The supplied Hardware product details cannot be validated due to Weak Warranty. To complete HP Care Pack registration, please contact HP and provide Hardware Proof of PurchaseThis error is due to Invalid Product Number provided during bulk registrationProof of Purchase UploadIn order for your customers to benefit of the proper Care Pack support period, the product purchase date (PPD) needs to updated and in some cases, a proof of purchase (POP) is required for validation.HP Channel Services Network (CSN) Care Pack tool will notify the users when it is required to upload POP. You will have the possibility to directly upload the POP document using the available link on the left navigation under HP Care Pack services links. Similar access will be available for our resellers.42354536606500End customers will also be able to upload the proof of product purchase using the registration link.Step 1 – From the HP Care Pack services tool home page, choose the “Upload Proof Of Purchase” option from the left navigation bar or type ELPP speedcodecenter15875000447040-5872500Step 2 – Select either by Sales order Number or by Hardware Serial Number and ProductNumber -79430497Important note: The submission of the proof of purchase document(s) is needed for Care Pack registration validation00Important note: The submission of the proof of purchase document(s) is needed for Care Pack registration validation-57150130556000End customers will also be able to upload the proof of product purchase using the registration link.-2616205715000Bulk Ordering and Registration10160766445Important notes: - For Bulk Ordering and Registration combined, please use the “Bulk order and register template” on the left navigation bar. This form should not be used for Bulk Ordering Only or Bulk Registration Only. - Regardless as to whether or not your country requires assignment at the time of order, when you use the Bulk Order and Register template, it is not necessary to assign an order when you register it at the same time as ordering.00Important notes: - For Bulk Ordering and Registration combined, please use the “Bulk order and register template” on the left navigation bar. This form should not be used for Bulk Ordering Only or Bulk Registration Only. - Regardless as to whether or not your country requires assignment at the time of order, when you use the Bulk Order and Register template, it is not necessary to assign an order when you register it at the same time as ordering.This functionality allows you to order and register several HP Care Pack services at once, saving you valuable time and resources. You can also use this template to place and register multiple orders at once. For example, you can use this template at the end of the day to upload all orders to HP, using one file. Bulk Order and Register Template Guidelines You can upload one file that contains multiple orders by including multiple P.O. numbers within the bulk order file. To do this, enter all line items for a P.O. in consecutive order. For example, line items 1-3 could use P.O. number 3210 and lime items 4-9 could use P.O. 9876, but line items after item 10 cannot use P.O. number 3210.You may assign the order to Tier II reseller by entering the Tier II ID. In this instance, it is not necessary to complete the other Tier II fields, unless you need to change the standard Tier II information as stated in the paragraph above and as applicable. For example, you may want to add a different contact name or email address for each order.After you upload the completed template, you will receive an email confirming the bulk uploads, as well as details regarding status of your bulk uploads. The file will state, by line item, if any line items were not successfully processed and why. In this case, correct any items and upload only those corrected line items for reprocessing. DO NOT UPLOAD THE ENTIRE FILE AGAIN!451904-5538900Step 1 - From the HP Care Pack services tool home page, choose the “Bulk order and register template” option on the left navigation bar. 44484321444800Below is an example of the Bulk Order and Register template.Step 2 - Enter, at least, the required information fields.right-534Important note: Bulk templates are universal for all regions. However, some fields might be mandatory in one region, but not in another. See the “How to Use This Template” tab within the template for more information. 00Important note: Bulk templates are universal for all regions. However, some fields might be mandatory in one region, but not in another. See the “How to Use This Template” tab within the template for more information. Bulk Ordering and Registration Template (displayed using three imagescenter2718317001035053985776Important note: - Opening two templates at the same time using Internet Explorer will cause a page error. When you open a template or report, it is highly recommended that you save it to your hard drive.00Important note: - Opening two templates at the same time using Internet Explorer will cause a page error. When you open a template or report, it is highly recommended that you save it to your hard drive.center1590823center300370)4305302400300044355237326700Step 3 - Save the file on the computer. Step 4 - Choose “Bulk ordering” option from the left navigation bar.At this point, the Bulk Ordering page appears.22860057848500Bulk Ordering – File Upload Screen (Exemplified with two images)For AMS Region114302807235Notes: - Use the screen above to upload Bulk Ordering and Registering template.- Before uploading information for bulk ordering and registering, you must first complete the Bulk Order and Register template. 00Notes: - Use the screen above to upload Bulk Ordering and Registering template.- Before uploading information for bulk ordering and registering, you must first complete the Bulk Order and Register template. 237490170751500For APJ/EMEA Regions4319006858700Step 5 - Click on the “Browse…” button to retrieve the bulk ordering file saved earlier.4448449289200Step 6 - Click on the “upload file” button. At this point, a Bulk Order and Register confirmation message displays. 450215143430100center31181400Bulk Ordering and Registration Confirmation-738911527753Important note: You will receive an email confirming the bulk uploads, as well as details regarding status of your bulk uploads. The file will state, by line item, if any line items were not successfully processed and why. In this case, correct any items and upload only those corrected line items for reprocessing. DO NOT UPLOAD THE ENTIRE FILE AGAIN!00Important note: You will receive an email confirming the bulk uploads, as well as details regarding status of your bulk uploads. The file will state, by line item, if any line items were not successfully processed and why. In this case, correct any items and upload only those corrected line items for reprocessing. DO NOT UPLOAD THE ENTIRE FILE AGAIN!Step 7 - Record the confirmation information for your records. Section 12 – Bulk Registration for End Users (speedcode – ELEM)This feature allows end users to register HP Care Pack services in bulk. This feature is available to the customer only when you choose the “E-mail to Customer for Registration” option. center79747100Your customer will receive an e-mail, similar to the one below, instructing him to register the HP Care Pack service. To register the service, the customer should follow the steps below.446567331611800Bulk Registration for End Users – Customer Order Confirmation E-mailStep 1 - Click on the link embedded in the HP Care Pack service order confirmation e-mail.center36195000Bulk Registration for End Users – Home Page4343408382000Step 2 - Enter the Activation Number and click on the “submit” button. At this point, the Order Detail page appears. 59309031178500Bulk Registration for End Users – Order Detail Page44259523335000Step 3 - Select “Bulk Registration”.438785150238400-50647234391Notes: - HP recommends that you use the “Bulk Registration” option when registering ten or more HP Care Pack services. Click on the “Bulk Registration” option to upload the bulk registration template and follow the instructions provided on the site itself.- HP recommends that you use the “Online Registration” option if you are registering less than ten HP Care Pack services. Once you select the “Online Registration” option, follow the instructions provided on the site itself.00Notes: - HP recommends that you use the “Bulk Registration” option when registering ten or more HP Care Pack services. Click on the “Bulk Registration” option to upload the bulk registration template and follow the instructions provided on the site itself.- HP recommends that you use the “Online Registration” option if you are registering less than ten HP Care Pack services. Once you select the “Online Registration” option, follow the instructions provided on the site itself.Step 4 - Click on the “bulk registration template” link as seen on the screen above. At this point, the Bulk Registration Template appears.Bulk Registration for End Users – Bulk Registration Template-971778238678700-1143004076700(displayed using two images)444843-5033900Step 5 - Complete, at least, the mandatory fields. left410845Important notes: - For additional instructions, refer to the “How to use this Template” tab at the bottom of the template. - Opening two templates at the same time using Internet Explorer will cause a page error. When you open a template or report, it is highly recommended that you save it to your hard drive.- The Product Purchase Date field is optional. If you do not enter a product purchase date, this will default to the product purchase date recorded in HP systems. - This Product Purchase Date field is available for In-warranty HP Care Packs. Information entered in the Product Purchase Date field for post-warranty or for software only HP Care Packs will be disregarded.00Important notes: - For additional instructions, refer to the “How to use this Template” tab at the bottom of the template. - Opening two templates at the same time using Internet Explorer will cause a page error. When you open a template or report, it is highly recommended that you save it to your hard drive.- The Product Purchase Date field is optional. If you do not enter a product purchase date, this will default to the product purchase date recorded in HP systems. - This Product Purchase Date field is available for In-warranty HP Care Packs. Information entered in the Product Purchase Date field for post-warranty or for software only HP Care Packs will be disregarded.449934-3563400Step 6 – Save the file on the computer 443552-5986000Step 7 - Return to the Order Detail page and upload the bulk registration template. You will be required to retrieve the file that was saved earlier and to provide the email id of the person who must receive the results of the upload. At this point, a Bulk Registration confirmation message displays.444096122301000center403283Bulk Registration for End Users – Bulk Registration ConfirmationStep 8 - Record the confirmation information for your records. left358140Important note: The bulk uploads confirmation will be sent via email to the id indicated, with the details regarding status of the bulk uploads. The file will state, by line item, if any line items were not successfully processed and why. In this case, correct any items and upload only those corrected line items for reprocessing. DO NOT UPLOAD THE ENTIRE FILE AGAIN!00Important note: The bulk uploads confirmation will be sent via email to the id indicated, with the details regarding status of the bulk uploads. The file will state, by line item, if any line items were not successfully processed and why. In this case, correct any items and upload only those corrected line items for reprocessing. DO NOT UPLOAD THE ENTIRE FILE AGAIN!Section 13 – Cancel an HP Care Pack Service (speedcode – ELCA)left344170Notes: - If any HP Care Pack service on a line item is registered, then you cannot cancel any of the HP Care Pack services on that line item. (Example: U4414E with a quantity of 2 on the order, one quantity is registered and the other isn’t)- If the HP Care Pack purchase date is more than 30 days, you cannot cancel the HP Care Pack.For assistance with cancelling your HP Care Pack, contact your local HP Care Pack Administration team.- For assistance with cancelling your HP Care Pack, contact your local HP Care Pack Administration team.00Notes: - If any HP Care Pack service on a line item is registered, then you cannot cancel any of the HP Care Pack services on that line item. (Example: U4414E with a quantity of 2 on the order, one quantity is registered and the other isn’t)- If the HP Care Pack purchase date is more than 30 days, you cannot cancel the HP Care Pack.For assistance with cancelling your HP Care Pack, contact your local HP Care Pack Administration team.- For assistance with cancelling your HP Care Pack, contact your local HP Care Pack Administration team.This function allows you to cancel an unregistered HP Care Pack service as needed. 455930175450500Step 1 - From the HP Care Pack services tool home page, choose the “Cancel HP Care Packs” option from the left navigation bar. At this point, the Cancel HP Care Pack Services page appears.center32067500Cancel HP Care Pack Services Screen45199612814600Step 2 - Enter the appropriate order number.4448448382000Step 3 - Click on the “next” button. At this point, the HP Care Pack Services Order Information page appears.-105410303712Cancel HP Care Pack Services – Order Information Screen4457701219200045190522200000Step 4 - Select the line item to cancel, by clicking in the box at the far right of the HP Care Pack line, under “Cancel”.Step 5 - Click on the “cancel selected care pack” button. 45190521606700At this point, a message appears to reaffirm the cancellation.44131222352000Step 6 - Select “yes” to proceed with the cancellation. Select “cancel” to stop the cancellation procedure.Step 7 - Select “OK” to reaffirm the cancellation. At this point, the following message appears above the Order Header information: “Selected HP Care Pack(s) cancelled successfully”. The system notifies an HP administrator of the cancellation so the proper credit is applied to your account.Section 14 – Registration of Physical Care Pack Services (speedcode – ELER)left617002Note: Proceed to section 14.2 to look up the HP Care Pack services registration against the unit or to look up the registration information for the HP Care Pack service itself.00Note: Proceed to section 14.2 to look up the HP Care Pack services registration against the unit or to look up the registration information for the HP Care Pack service itself.For your convenience and that of your customers, this application allows channel partners and customers to register the Physical (boxed) HP Care Pack services. It also allows you to look up both electronic and Physical HP Care Pack services registration information. Registration of Physical HP Care Pack Services44131221283000Step 1 - Enter the speedcode “ELER”. At this point, the “Register HP Care Pack Services” home page appears.-211736411480 Physical HP Care Pack Services Registration – Home Page0357505Note: This URL also allows you to perform several other functions. Please see the left navigation bar.00Note: This URL also allows you to perform several other functions. Please see the left navigation bar.448310-4517500Step 2 - Follow the pop-up instructions on the screen or click on the “steps to complete registration” option on the left navigation bar.center40050400Physical HP Care Pack Services Registration – Pop-up Instructions Screen03081978Notes: This URL also allows you to perform several other functions. Please see the left navigation bar. 00Notes: This URL also allows you to perform several other functions. Please see the left navigation bar. Look up previously registered HP Care Pack Service Information42719121636100Step 1- Enter the speedcode “ELER”. At this point, the HP Care Pack Services Registration Lookup – Home Page appears.HP Care Pack Services Lookup Page – Home9461561595423081334641200429335502970044131323371900Step 2 - Click on “Look up a previously registered HP Care Pack” link in the left navigation bar.Step 3 - Select the appropriate Country and Language and click on the “next” button. At this point, the HP Care Pack Services Registration Lookup page appears.HP Care Pack Services Lookup Pagecenter-201162004578351281430000263525Notes: - Select Lookup Based on HP Care Pack Services Serial Number to look up the registration information for the HP Care Pack service.- Select Lookup Based on Hardware Serial Number to look up the HP Care Pack service registration against the unit.00Notes: - Select Lookup Based on HP Care Pack Services Serial Number to look up the registration information for the HP Care Pack service.- Select Lookup Based on Hardware Serial Number to look up the HP Care Pack service registration against the unit.438785-4826000Step 4 - Select the appropriate action. Step 5 - Click on the “search” button. center31051500Lookup Based on HP Care Pack Service Serial NumberLookup Based on Hardware Serial Numbercenter4064000Section 15 – HP Care Pack Services Lookup ToolFor your convenience and that of your customers, this application (which does not require a user login ID) allows channel partners and end users to search for HP Care Pack services. It is similar to the “Catalog” feature within HP CSN; however, you:Do not have to log into HP CSNCan verify list prices for HP Care Pack services42366019223100Step 1- Go to this point, the HP Care Pack Central Tool home page appears. 45085032791550013970029400500HP Care Pack Central Tool – Home Page4483104889500Step 2 - Select the appropriate Country and click on the “>>” button. 452683-6006100-142875619760Note: Alternatively, you can enter the product part number you want to search HP Care Pack services for or search by the product family. For further instructions on using the HP Care Pack Central tool, click on “For questions, accessing services T&C’s and further information, please click here”, then click the FAQ and/or Web-based Training links.00Note: Alternatively, you can enter the product part number you want to search HP Care Pack services for or search by the product family. For further instructions on using the HP Care Pack Central tool, click on “For questions, accessing services T&C’s and further information, please click here”, then click the FAQ and/or Web-based Training links.Step 3 - Enter the HP Care Pack service product number and click on the magnifying glass button. center1353185Important note: This section is only applicable to certain countries in the Asia-Pacific region. Countries that leverage the multiple assignment functionality do not have bulk registration capabilities for Tier 2 partners or end customers. 00Important note: This section is only applicable to certain countries in the Asia-Pacific region. Countries that leverage the multiple assignment functionality do not have bulk registration capabilities for Tier 2 partners or end customers. Section 16 – Assign an Order to Multiple Resellers or Customers In Singapore, Japan and a few other Asia-Pacific countries, some distributors buy HP Care Pack Services in bulk. At the time the order is placed the distributors have no visibility to which resellers or customer will be buying the HP Care Pack services. Therefore, the distributors need the ability to pull inventory from the bulk order and dispatch or sell HP Care Packs upon request. This functionality allows for multiple assignments of HP Care Pack services for one bulk order. -68580354965Important note: An order can be assigned to multiple resellers, multiple customers or a mix of both.00Important note: An order can be assigned to multiple resellers, multiple customers or a mix of both. Assigning an Order to Multiple Resellers or CustomersOnce an order has been placed the order confirmation screen appears. 455740298348600center357134Multiple Assignments – Order Confirmation ScreenStep 1 - Click on the “assign this order” button. At this point, a special Asia-Pacific order assignment page appears. 889032956500Multiple Assignments - Order Assignment Screen57150Important note: There may be multiple HP Care Pack services on one line item. You can assign a specific quantity or all quantities on the line item to one reseller or customer.00Important note: There may be multiple HP Care Pack services on one line item. You can assign a specific quantity or all quantities on the line item to one reseller or customer.4463659997360085725380365Note: If you check the “Assign all Available quantity” box, the “Assign Quantity” text box will automatically populate with the appropriate number of HP Care Pack services. 00Note: If you check the “Assign all Available quantity” box, the “Assign Quantity” text box will automatically populate with the appropriate number of HP Care Pack services. Step 2 - Check the “Assign all available quantity” button or enter the appropriate quantity in the “Assign Quantity” text box. 4515929931900045190522352000Step 3 - Select the appropriate radio button to assign the order to a customer or to a reseller. 44484423259100Step 4 - Enter the alternate PO and the appropriate information for the reseller or customer.Step 5 - Click on the “preview assignment” button. At this point, the “Preview Assignment” page appears. center322522Multiple Assignment – Preview Assignment Screen440690-6998200Step 6 - Verify the assignment information. 4411219588500Step 7 - Click on the “confirm assignment” button. At this point, the “Assignment Confirmed” page appears. center409575Multiple Assignment – Assignment Confirmed Screen437676-483920044484423107100Step 8 - Select the appropriate action (“continue assignment”, register care pack”, or “e- mail to reseller for registration”).left542290Note: Step 9 is not applicable if all available HP Care Pack services were assigned. 00Note: Step 9 is not applicable if all available HP Care Pack services were assigned. Step 9 - Select the “Continue Assignment” option to assign the remaining HP Care Pack services to a different reseller or customer and repeat steps 2-9. Multiple Assignment InquiriesThis functionality allows you to view information about order assignment. 444500-5273400Step 1 - Select the “Inquiries” option from the left navigation bar or enter the appropriate system speedcode listed in the title of this section. At this point, the “Partner Inquiries” screen appears. Multiple Assignment Inquiries – Partner Inquiries Screen6301186234544484422150900-2540479533Note: You can also search by PO Number or Alternate PO Number or by the Sales Order Number.00Note: You can also search by PO Number or Alternate PO Number or by the Sales Order Number.Step 2 - Follow the steps in the “Get Sales Orders Placed within a Date Range” section of this manual. At this point, the search results appear. -105410473710456375214097200Multiple Assignment Inquiries – Search Results ScreenStep 3 - Click on the “Sales Order” hyper-link to view the order information. At this point, the order information screen appears. 6223036639500Multiple Assignment Inquiries – Order Information Screen43053090895700center0Note: If the order contains multiple assignments, you will see this in the Assignment Information section.00Note: If the order contains multiple assignments, you will see this in the Assignment Information section.Step 4 - Click on the “+” beside each assignment type to view assignment details. At this point, the assignment details appear. 5987392158Multiple Assignment Inquiries – Order Information Screen – Assignment Information Section ................
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