NSEFO Brochure/Program Presenters Draft



Tuesday October 16, 2007

Mentoring Tomorrows Leadership

Mark Revere, Fire Chief

Novato Fire Protection District

Novato, California

INFO PENDING

From Success to Significance – Creating a Legacy of Leadership

Randy Bruegman, Fire Chief

Fresno Fire Department

Fresno, California

As we promote through the ranks, we often measure our success by the number of trumpets that adorn our uniform. While important, the true measure of success will be the impact we have on our community, our firefighters, our family, and our friends. When we strive for significance, we find our view of success often changes. Our attitude towards leadership has a profound impact. Our relationships can color our view of our success and failures and defines how we measure success. When we can bridge our success to a life of significance, we can truly create a legacy of leadership.

[pic]Fire Chief Randy R. Bruegman began his career as a volunteer firefighter in Nebraska. He was hired as a firefighter in Ft. Collins, Colorado, where he served in a variety of positions including: engineer, inspector, lieutenant, captain, and battalion chief. He has served as the fire chief for the City of Campbell, California; the Village of Hoffman Estates, Illinois; Clackamas County Fire District No. 1 (Oregon); and fire chief for the City of Fresno since September 2003.

He is a noted author and lecturer on such topics as Leadership and Managing Change in the Fire Service and a contributing author of fire service literature including Fire Attack: The Strategy and Tactics of Initial Company Response; Making a Difference: The Fire Officer Role; Surviving Haz-Mat, Haz-Mat for First Responders; The Volunteer Firefighter, A Breed Apart. He has authored three books: Exceeding Customer Expectations, The Chief Officer: A Symbol is a Promise, and Leading and Managing in the Fire Service (due out 2008). He serves on the editorial advisory board for Fire Chief Magazine. He was elected as President of the International Association of Fire Chiefs in August of 2002 and has served as the President of the Board of Directors of the Center for Public Safety Excellence since 2003. He has an associate’s degree in fire science, a bachelor’s degree in business, and a master’s degree in management.

Staying Employed: Employment Agreements for the EFO

Al Gillespie, Fire Chief

North Las Vegas Fire Department

North Las Vegas, Nevada

Climbing the fire service career ladder is an exciting time but also a scary one. Success is dependent upon a clear understanding of performance expectations from both yourself and your boss. In today’s hectic world the EFO needs to insure that employment parameters are defined and clearly articulated to protect both the EFO and the jurisdiction. This presentation will present an opportunity to dialogue on the components of an effective employment agreement that provide an opportunity for a successful EFO experience.

[pic]Fire Chief Al Gillespie has more than 28 years of experience, including nine years as a Fire Chief. He currently serves as Fire Chief for the City of North Las Vegas which is the fastest growing large city in the United States. He previously held the position of Fire Chief for Augusta, Georgia and Yakima, Washington. He also served the Vancouver, Washington Clark County Fire District for more than 18 years.

Chief Gillespie is a graduate of the Executive Fire Officer Program from the National Fire Academy. He also attended, and graduated from, the Kennedy School of Government at Harvard University in 2003, holds a Bachelors Degree in Management, and is a Chief Fire Officer Designee.

Ethics Awareness: The Choice is Yours

Linda Williams, Ph.D.

The Williams Institute for Ethics and Management

Tempe, Arizona

Ethics Awareness: The Choice is Yours©--No set of regulations or professional standards has yet been written to cover every ethical decision that you or your staff will be called upon to make. Organizational checks and balances are a necessary part of how we manage, but the tough decisions for which no clearly defined rule exists are inevitable. Ultimately, ethical decision making is a matter of personal choice (individually or collectively). Ethics Awareness: The Choice Is Yours© will not provide you with all the answers to every dilemma, but it will assist you in asking the right questions at the right time. Understanding the basis for making good choices (awareness) and developing the skills to explain the rationale behind your position (articulation) will lead to a more effective approach to integrating ethics into daily management initiatives (action).

AWARENESS X ARTICULATION X ACTION = A3

[pic]Dr. Linda M. Williams is a co-founder of The Williams Institute for Ethics and Management (TWI), a nonprofit corporation established in 1993 to take ethics to a new level. Dr. Williams provides a unique combination of management and people skills reflecting her education, professional experience, and commitment to building organizational cultures of trust. The education part of this equation includes undergraduate and graduate degrees in business administration and management, coupled with a Ph.D. from Arizona State University focused on ethics and policy.

Her academic training is enhanced by her experience in nonprofit administration, research-based project management and 15 years in federal government policy, including five years at NASA Headquarters in Washington, DC, addressing questions of ethics surrounding the Challenger incident. In addition, she spent six (6) years as a senior research associate at ASU, including 4 ½ years conducting extensive research inside Arizona’s juvenile prisons and co-authoring a book about the experiences of incarcerated youth, Youth in Prison: We The People of Unit Four.

Dr. Williams believes that her lifetime experiences have had a significant impact on her views on ethics. However, it is her passion for inspiring management integrity and building community that define her identity.

Wednesday October 17, 2007

NFA Update

Charles Burkell, Training Specialist

Executive Fire Officer Program

Emmitsburg, Maryland

This annual presentation provides an update on the Executive Fire Officer Program including program or curriculum changes within the EFO program. Current issues and updates on the NFA will also be provided. A question and answer session will be included along with Chuck’s latest views on leadership and leadership development.

[pic] Chuck Burkell is the Training Specialist for Executive Development Programs at the Department of Homeland Security’s United States Fire Administration in Emmitsburg Maryland. His program responsibilities include the National Fire Academy’s Executive Fire Officer Program, the Executive Development curriculum, the Harvard Fellowship Program, and the Executive Fire Officer Program Applied Research Projects. Since 1985 his leadership of the Executive Fire Officer Program has assisted in the creation of an internationally recognized executive level professional development program esteemed by many senior fire executives on a national and international level. He has formally represented DHS/FEMA in various roles in numerous federally declared disaster incidents such as Hurricane Hugo, Loma Prieta Earthquake, World Trade Center (Assistance with the Restoration of Training for FDNY) and Hurricane Katrina (Recovery and Reconstitution of the City of New Orleans Fire Department).

Mr. Burkell has also served as Associate Professor for Mt. St. Mary’s College within the Graduate Program of Business (Masters of Business Administration) for over 15 years. He assisted in the re-design of the MBA thesis requirement experience and instructed this independent research course for a number of years. He holds a Master's Degree in Business from Mt. St. Mary's College, a B.S. Degree from the University of Akron in Technical Education, and an Associate Degree from Cuyahoga County Community College. He is a graduate of both “The Art & Practice of Leadership Development” and the "Senior Executives in State & Local Government Program" at Harvard University's John F. Kennedy School of Government.

Thursday October 18, 2007

Are you leaving a leadership legacy?

Gordon McIntosh, President

Local Government Leadership (LGL) Institute

Are you leaving a legacy? What are you doing to share your skills & knowledge and to grow the leadership potential in your organization? This session will focus on tools and techniques to help you:

• Understanding ‘situational’ leadership – balancing skills and behaviors

• Identifying leadership requirements – matching people and organizational needs

• Assessing leadership capacity – determining strengths & weaknesses

• Developing leadership learning plans – defining individual and organizational learning objectives

At the same time, participants will be identifying priority leadership training needs that the Association can address.

[pic]Gordon McIntosh has 31 year of senior management, consultancy and educator roles in local government. He has conducted 600 sessions on leadership, governance and strategy throughout Canada and overseas. His sessions are interactive and participants walk away with tools to make an immediate leadership difference. Gordon has been working with the Canadian Association of Fire Chiefs and numerous fire services to develop leadership models and tools to guide leadership capacity development efforts.

The W.E.T. B.O.O.T.S: Standards of World-Class Service

Cyndee Rose

Chief Executive Officer

MiRos Services,

W.E.T. B.O.O.T.S. – Step Up to Exceptional, World-Class Service Standards

What does it take to deliver exceptional customer service and care? Learn the benefits of empowering your staff including how to boost their motivation to deliver World-Class Service throughout each critical customer touch-point and with one another. Review the leadership components that will drive employees to strive for exceptional customer care with internal and external customers alike. Participants will understand the principles and key building blocks of a comprehensive customer care plan and a support plan for on-going customer care improvements. Three main objectives include:

1. Compelling reasons to improve customer care

2. Principles of World-class standards of service

3. Leadership components for empowering staff

[pic]Cyndee Rose has the overall responsibility for assuring excellence in MiRos’ business services and programs with regard to quality, communication and process. She ensures that the Company continues in the desired direction where MiRos can best gratify its markets. Program development, business alliances, and core customer relationships are Cyndee’s key topics of attention. She brings a wealth of experience and expertise to bare in the areas of customer care methodology and coaching, change management, marketing and public

relations.

Cyndee’s daily activities include the education and training of leaders within the service, hospitality and gaming industries. Since 1991 she has fulfilled key leadership roles in customer care, promotions and marketing for various companies. For the past eight years Cyndee developed programs and mentored leaders in these arenas, including internal initiatives for employee incentive programs at The Ritz-Carlton Hotel Spa and Casino in San Juan, Puerto Rico.

Cyndee’s value proposition is derived from sixteen years of international hands-on experience with businesses - ranging from the start-up to buy-out phase, to self-sustaining and profitable entities - building and guiding leaders throughout each engagement. Cyndee earned her BA from McKendree College, a private Methodist College in Lebanon, Illinois. She majored in Marketing and Public Relations.

Dare to be a Leader

Lloyd Lewan, Ph.D.

Lewan & Associates Inc.

Denver, Colorado

DESCRIPTION PENDING ---- BIO BELOW

[pic]Dr. Lloyd S. Lewan holds the honor of chairman of the board and executive dean emeritus for the Institute for Shipboard Education, an organization sponsoring the international program Semester at Sea. Lewan served the program, affiliated with Chapman University, the University of Colorado, the University of Pittsburgh, and now the University of Virginia. For twenty years he was full time as chief academic officer, and for eighteen years he was a member of the ISE board of directors, seven of those years as chairman of the board. As executive dean for more than twenty voyages over five decades, Lewan led thousands of university students, faculty, and staff around the world introducing them to the peoples and cultures of the world.

In 1984 Lewan became chairman of the board of Lewan & Associates, Inc., one of the largest office-technology companies in Colorado and Wyoming and now a core company of Global Imaging, Inc. of Tampa, Florida.

He has been involved in his community in economic development, international trade, gang prevention, human services, and burned children services; and this is his twenty-first year as Santa Claus for The Children’s Hospital, Denver. Lewan is the author of To be a Leader: Leadership Beyond Management, (2002) and Women in the Workplace: A Man’s Perspective (1988, 1997). He has published articles on gender, leadership, and organizational structures and has served as the keynote speaker for hundreds of organizations. A former United States Marine Corp officer, Lewan earned his doctorate from Oklahoma State University. In 2003, he received two honorary doctorates: a doctor of humane letters from Chapman University and a doctor of laws from the University of Denver College of Law.

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