Members First Credit Union



MEMBERS FIRST CREDIT UNIONJOB DESCRIPTIONNetwork Engineer IIExemptReports to: Infrastructure Operations ManagerPosition Overview: The primary purpose of this position is to assist Members First Credit Union to deliver on its Mission:? To encourage a better tomorrow. To achieve this mission the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact to both internal and external members.Trustworthy We deliver excellence through knowledge.We can be depended upon to do the right thing.We believe in exceeding expectations.Caring We are committed to encouragement and the power of positivity.We respect all people, without judgment.We give the best of ourselves when we join together. Enthusiastic We are hardworking, passionate people.We encourage maximizing happiness and fun.? We thrive by finding new ways to help.Major functions: The Network Engineer is responsible for the overall design, implementation, maintenance, up-time and testing of the entire network infrastructure at Members First Credit Union. Process data and perform a variety of clerical duties and support function for the Members First Credit Union Information Technology department. Duties / Responsibilities:Leads the network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.Meets financial requirements by submitting information for budgets; working with the Infrastructure Operations Manager.Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Protects organization's value by keeping information confidential.Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Support the administration and maintenance of our workstations, phones, printers, and other devices. These include: executing OS updates, software updates, firmware updates, hardware, software, telephone systems and printer support.Provide occasional hardware and software support, as part of our cross-training efforts, with regards to: Citrix, Network, Windows Server, VMware, SonicWALL, Arista, HP Cisco and storage products.Provide technical expertise as a team member in the development and operational support of the core infrastructure systems and services.? Lead the design, test, and deployment of new or enhanced network services, both physically and virtually.Perform server troubleshooting and triage during service failure scenarios and participate in detailed investigations to determine root cause and corrective actions.Support the current LAN/WAN network environment and implement new technologies.?Prioritize requests as well as the ability to escalate requests to other IT staff members and/or our vendor support teams.Work in a coordinated fashion with the Infrastructure Team and Operations Manager to establish and maintain SLAs, reporting, operational needs, etc.Lead staff in troubleshooting networking problems.Cross-training of staff with regards to network design and basic troubleshooting.Maintain security of all systems.Other systems duties as assigned.Other Duties:Attend educational functions as required.Must have a good working knowledge of all credit union products and services and how they interact with the hardware used to power them.Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet the current needs of Members First Credit UnionOther duties that may be assigned from time to time.Performance Standards:Maintain confidentiality of records and information.Meet deadlines.Act with diplomacy, tact and professionalism with a variety of people under a variety of circumstances.Ability to organize job functions and work areas to be effective.Ability to work with others to implement new projects.Ability to quickly grasp a wide range of technologies and their usage.Ability to work independently and be self-motivated.Excellent written and verbal communication skills.High level of professionalism and strong customer service aptitude.Experience/Education: Bachelor degree preferred; others considered with previous work work+ certification, or similar experience and knowledge.3+ years experience building and maintaining network switching (L2 and L3).3+ years experience building and maintaining network routing.3+ years experience building and maintaining network firewall and VPN technologies.3+ years experience building and maintaining virtual networking within VMware.VMware, SonicWALL, HP and Arista experience and certifications a plus.Excellent verbal and written communications and interpersonal skills.?Excellent understanding of security and industry-standard best practices (social engineering, hashing/encryption, viruses, spyware, etc)Must be able to operate a variety of computer hardware and software packages, along with other office equipment.Be able to lift up to 50lbs to deliver and setup new technology.Have a working knowledge of credit union operations preferred ................
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