CONTACT US
CONTACT US
Home Loan Servicing Customer Service Business Hours
We are available to take your calls from 8:30 am ? 8:00 pm, Eastern Standard Time, Monday through Friday and from 8:30 am to 5:00 pm Eastern Time on Saturdays (other than legal holidays). Phone 1.855.501.3035
Payment Address Please see your payment statement for the payment address for your account. If you do not have a payment statement, then you may send your mortgage payment to: AmeriHome Mortgage Company, LLC P. O. Box 11733 Newark, NJ 07101-4733
Overnight Payment Address AmeriHome Mortgage Company, LLC 425 Phillips Blvd. Ewing, NJ 08618
Correspondence Address AmeriHome Mortgage Company, LLC P. O. Box 77404 Ewing, NJ 08628
Borrower Requests for Information, Notice of Error or Qualified Written Requests* AmeriHome Mortgage Company, LLC P. O. Box 77423 Ewing, NJ 08628
Future Real Estate Tax Bills If your real estate taxes are escrowed (included in your monthly payment and paid by us) then forward a copy of any tax bills you receive to: AmeriHome Mortgage Company, LLC 1 Corelogic Drive Westlake, TX 76262 Fax: 817.826.1697
Future Hazard Insurance Bills If the hazard insurance policy on your home is escrowed (included in your monthly payment and paid by us) then forward a copy of any hazard insurance bills you receive to: AmeriHome Mortgage Company, LLC P. O. Box 202028 Florence, SC 29502-2028
Hazard Insurance Clause This clause must appear on the hazard insurance policy for your home. If you change insurance providers, please give the new provider this information. This must appear on your insurance policy, whether or not your insurance premiums are included in your mortgage payment or paid by us. AmeriHome Mortgage Company, LLC, a Delaware limited liability company ISAOA/ATIMA c/o Central Loan Administration & Reporting P. O. Box 202028 Florence, SC 29502-2028 Fax 843.413.7133
1 SERVICING, CONTACT US, CL, JANUARY 2015
CONTACT US
*When You Contact Home Loan Servicing with a Written Inquiry Within five (5) business days following the receipt of an inquiry, we will provide written acknowledgement that we have received the inquiry. We will provide you with; a case number, a toll-free number to call to discuss the issue, and a resolution date for the inquiry. Within 15 calendar days following the receipt of an inquiry, we will provide a written response that includes the details of how the inquiry has been resolved and/or the date the inquiry will be resolved. CFPB Recommended Sample Letters Please find links below to sample letters developed by the Consumer Financial Protection Bureau (CFPB). You may use these letter formats should you believe that a servicing error has occurred or if you are requesting information. In addition to the sample letters, the links below include detailed information and instructions for the templates describing; what is to be included in the letters, how to identify an error, how to describe what information is to be included in the letter, what you can expect from us as the servicer, and a general timeline of events. CFBP REQUESTING YOUR SERVICER CORRECT ERRORS CFPB REQUESTING INFORMATION FROM YOUR MORTGAGE SERVICER
2 SERVICING, CONTACT US, CL, JANUARY 2015
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