Psychology 445/545 Exam 2 Review Sheet



Psychology 445/545 Exam 2 Review Sheet

Training

1.      Know the links between learning and performance and the critical abilities needed for each phase of skill acquisition.

2.      Be familiar with the necessary steps for developing an effective training program.

3.      Know the different kinds of analyses that should be conducted before developing a training program.

4.      Be familiar with the various training methods available and the advantages and disadvantages associated with each.

5.      Know Kirkpatrick’s four levels of criteria for assessing the effectiveness of a training program.

6.      Know the different kinds of “validity” used to assess transportability of a training program.

7. Be familiar with the different approaches to managerial development and their effectiveness.

 

Work Teams

1.   Know the different types of teams proposed by Larson and La Fasto

2.   Know Tuckman and Jensen's five stages of group development.

3. Know the personality factors and abilities that have been associated with effective team performance

3.   Know the interpersonal processes that have been found to influence team performance

   a.    Communication

   b.    Conflict

   c.    Cohesion

   d.    Trust

   e.    Shared mental models

4.   Know the social forces that have been found to influence team performance

   a.    Norms

   b.    Roles

   c.    Goals

5.   Know the potential disadvantages of working in teams

   a.    Social Loafing

   b.    Free riding

   c.    Sucker effect

   d.    Groupthink

   e.    Destructive conflict

Motivation

1. Be familiar with the concept of work motivation and the various approaches to understanding motivation. Be able to discriminate between the content and process theories.

a. Maslow’s Hiercharchy of Needs

b. Alderfer’s ERG theory

c. Herzberg’s Two Factor Theory

d. McClelland’s Learned Needs Theory

e. Equity theory

f. Expectancy (VIE) theory

g. Reinforcement theory

h. Goal setting theory

2. Be very familiar with the different approaches to understanding leadership in organizations.

i. Trait approach

j. Style approach

1) Ohio State studies

k. Contingency (situational) approaches

1) Fiedler’s LPC model

2) Vroom-Yetton theory

3) House’s Path-Goal theory

4) Foster’s Supervisor-Employee Fit model

l. Influence approaches

1) Leader-Member Exchange theory

2) Be very familiar with the five bases of power and the LIKELY outcomes of using each base to influence others

a) Referent

b) Expert

c) Legitimate

d) Reward

e) Coercive

m. Be familiar with charismatic and transformational theories of leadership

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