Communication Situation Analysis Matrix
University of Phoenix Material
Communication Channel and Context Matrices
Part I – Communication Channel Matrix
Fill in descriptions of the characteristics and examples, pros, cons, and recommended etiquette of each communication channel.
|Communication channel |Characteristics and |Pros |Cons |Etiquette for managers and staff |
| |examples | | | |
|Personal e-mail | | | | |
|Company-wide e-mail | | | | |
|Phone call | | | | |
|Teleconference | | | | |
|Virtual meeting or web | | | | |
|conference | | | | |
|Face-to-face meeting | | | | |
Part II – Communication Context Matrix
Recommend and provide justification for the appropriate communication channel you would use in the following contexts. In your three- to five-sentence justification, explain whether the channels may vary according to company size or culture.
|Situation |RECOMMENDED CHANNEL |JUSTIFICATION |
| |(SPECIFY THE TYPE OF INTRAPERSONAL, | |
| |INTERPERSONAL, PUBLIC, MASS, OR | |
| |COMPUTER-MEDIATED CONTEXT CHANNEL) | |
|PUBLICIZING A CHANGE IN EMPLOYEE | | |
|BENEFITS | | |
|HANDLING A CONFLICT SITUATION BETWEEN | | |
|VIRTUAL TEAMS | | |
|HANDING A CONFLICT SITUATION BETWEEN A| | |
|MANAGER AND AN EMPLOYEE | | |
|DETAILING A NEW PROCEDURE TO A SMALL | | |
|NUMBER OF EMPLOYEES | | |
|TRAINING A TEAM ON A NEW SOFTWARE | | |
|PROGRAM | | |
|EXPLAINING A NEW PROCESS TO THE | | |
|COMPANY | | |
|ANNOUNCING PROMOTIONS | | |
|ANNOUNCING THE TERMINATION OF A | | |
|DANGEROUS EMPLOYEE | | |
|ANNOUNCING A MAJOR REORGANIZATION | | |
|ANNOUNCING A MAJOR LAYOFF CYCLE | | |
References
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