Communication Situation Analysis Matrix



University of Phoenix Material

Communication Channel and Context Matrices

Part I – Communication Channel Matrix

Fill in descriptions of the characteristics and examples, pros, cons, and recommended etiquette of each communication channel.

|Communication channel |Characteristics and |Pros |Cons |Etiquette for managers and staff |

| |examples | | | |

|Personal e-mail | | | | |

|Company-wide e-mail | | | | |

|Phone call | | | | |

|Teleconference | | | | |

|Virtual meeting or web | | | | |

|conference | | | | |

|Face-to-face meeting | | | | |

Part II – Communication Context Matrix

Recommend and provide justification for the appropriate communication channel you would use in the following contexts. In your three- to five-sentence justification, explain whether the channels may vary according to company size or culture.

|Situation |RECOMMENDED CHANNEL |JUSTIFICATION |

| |(SPECIFY THE TYPE OF INTRAPERSONAL, | |

| |INTERPERSONAL, PUBLIC, MASS, OR | |

| |COMPUTER-MEDIATED CONTEXT CHANNEL) | |

|PUBLICIZING A CHANGE IN EMPLOYEE | | |

|BENEFITS | | |

|HANDLING A CONFLICT SITUATION BETWEEN | | |

|VIRTUAL TEAMS | | |

|HANDING A CONFLICT SITUATION BETWEEN A| | |

|MANAGER AND AN EMPLOYEE | | |

|DETAILING A NEW PROCEDURE TO A SMALL | | |

|NUMBER OF EMPLOYEES | | |

|TRAINING A TEAM ON A NEW SOFTWARE | | |

|PROGRAM | | |

|EXPLAINING A NEW PROCESS TO THE | | |

|COMPANY | | |

|ANNOUNCING PROMOTIONS | | |

|ANNOUNCING THE TERMINATION OF A | | |

|DANGEROUS EMPLOYEE | | |

|ANNOUNCING A MAJOR REORGANIZATION | | |

|ANNOUNCING A MAJOR LAYOFF CYCLE | | |

References

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