Do You Need e-Learning
Figure 5.1
Problem Analysis Checklist
|Question |Answer |
|What is the problem? | |
|What caused the problem? | |
|Where is the problem (certain department, entire organization, etc.)? | |
|When did the problem begin? | |
|Is the problem consistent? | |
|Has the problem ever occurred before? | |
|What are the issues that surround the problem? | |
|Has anyone tried to fix the problem before? If yes, how did they try to fix it and what was the | |
|outcome? | |
|How was the problem discovered? | |
|What are the consequences if the problem continues? | |
|What are the benefits if the problem is solved/lessened? | |
|Are there legal or compliance issues involved? | |
Figure 5.2
Business Analysis Checklist
|Question |Answer |
|What is the business (retail, manufacturing, etc)? | |
|What types of tasks do the employees do? | |
|What are the job classes (manager, associate, etc.)? | |
|How many locations are there? | |
|How spread out are the locations? Different countries? Time zones? | |
|What are the different departments? | |
|How many employees are there? | |
|What is the business culture? | |
|What is the turnover rate for the organization? | |
|Who are the decision-makers in the organization? | |
|Are there corporate communication guidelines you need to adhere to (fonts, colors, logo usage)? | |
Figure 5.3
Learning Environment Analysis Checklist
|Question |Answer |
|How is training perceived in the organization? | |
|- By upper management? | |
|- By the target audience? | |
|- By the supervisors of the target audience? | |
|What types of training have been used before? | |
|What types of training have been successful? | |
|What learning incentives have been used in the past – positive and negative? | |
|What disincentives to completing training might exist? | |
|Are there limitations on who can take classes (for example, by job function or job title)? | |
|Who is in charge of training? | |
|How much money is in the budget for training? | |
|Who is most likely to develop the training: training department, contractors, subject-matter | |
|experts? | |
|How often will the material change/need to be updated? | |
|Do you have mandatory training requirements? Self-imposed requirements? | |
|Do you have mandatory testing requirements? Self-imposed requirements? | |
|Do you need to prove to anyone that the training was completed? Passed? | |
|Are grades important? | |
|In what ways is training tied to performance (such as bonuses, appraisals, etc.) | |
|How long can the target audience typically get away for when they need training? | |
|Should a student pick and choose courses? | |
|Should a student pick which sections of a course to take? | |
|Do the students need to take the training even if they know the information? | |
|Has e-learning been introduced to the organization? With what reaction and result? | |
|What tracking and reporting needs do you have? | |
|Do you have certain training that must be taken again annually? | |
Figure 5.4
Audience Analysis Checklist
|Question |Answer |
|Demographics | |
| What are the different age groups? | |
| What are their educational backgrounds? | |
|What is their English proficiency (reading, writing, listening)? | |
|What other languages are spoken that might be preferable for the training? | |
|Are there literacy issues? | |
|What is the reading level of the group? | |
|Work Environment | |
|Will students be taking courses from home? | |
|Will students be taking courses while traveling? | |
|Does the environment have interruptions? | |
|Does the environment have noise? | |
|Will noise disrupt their environment? | |
|What shift(s) do they have? | |
|When will they take the training? | |
|Computer Knowledge | |
| Are they comfortable using computers? | |
|- What is their computer proficiency? | |
|- How is it different within the target audience? | |
|Are they comfortable with the e-learning format? | |
|Subject Matter | |
|What level of knowledge do they already have? | |
|What experiences have they had with subject? | |
|Are they likely to need to refer to the material again after training is complete? | |
|Are they likely to have trouble understanding the information? | |
|Are they likely to have trouble applying the information? | |
|Motivation | |
|How receptive are the learners to training in general? | |
|How receptive are the learners to THIS topic? | |
|Are they being forced to go to training? | |
|Have you had situations where the students tried to “get around” completing mandatory training? | |
|Are there concerns about cheating? | |
|Disabilities/Special needs | |
|Is there anyone in the target audience with special auditory needs? | |
|Is there anyone in the target audience with special visual needs? | |
|Is there anyone in the target audience with special motor skills needs? | |
Figure 5.5
Technology Analysis Checklist
|Question |Answer |
|Technology for Student Computers | |
|Do they have speakers/headphones? | |
|Do they have a sound card? | |
|What is their processor speed? | |
|What operating system are they using? | |
|Do they have Internet access? | |
|What is the browser type and version? | |
|What is the connection speed? | |
|What is the screen size? | |
|How much memory do they have? | |
|What are their screen colors (number the monitors support)? | |
|Is video input available? | |
|Do they have video playback capability? | |
|What drives are available (CD, floppy, DVD)? | |
|Is a printer available? | |
|Do they have a microphone? | |
|What version of the Flash player is installed? | |
|Restrictions | |
|What is their bandwidth? | |
|Is there a firewall? | |
|Can they download/install files? | |
|Are their guidelines for individual file sizes? | |
|Miscellaneous | |
|Will anyone be accessing the courses through a remote network (such as Citrix)? | |
|Would any information need to move between your course and other systems? | |
|Would your courses need to be SCORM or AICC compliant? | |
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