Genetec Security Desk User Guide

Security Desk User Guide 5.5

Copyright notice

? Genetec Inc., 2016

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Document information

Document title: Security Desk User Guide 5.5

Document number: EN.500.004-V5.5.B(4)

Document update date: July 28, 2016

You can send your comments, corrections, and suggestions about this guide to documentation@.

About this guide

This guide describes Security Desk features and commands, and provides instruction on how to perform tasks, such as live monitoring of events, video playback and instant replay, report generation, LPR route playback, alarm management, and visitor management.

Notes and notices

The following notes and notices might appear in this guide: ? Tip. Suggests how to apply the information in a topic or step. ? Note. Explains a special case, or expands on an important point. ? Important. Points out critical information concerning a topic or step. ? Caution. Indicates that an action or step can cause loss of data, security problems, or performance

issues. ? Warning. Indicates that an action or step can result in physical harm, or cause damage to hardware. IMPORTANT: Topics appearing in this guide that reference information found on third-party websites were accurate at the time of publication, however, this information is subject to change without prior notice to Genetec.

Contents

Preface: Preface

Copyright notice . . . . . . . . . . . . . . . . . . . .

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About this guide . . . . . . . . . . . . . . . . . . . . iii

Part I: Introduction to Security Desk

Chapter 1: Security Desk at a glance

About Security Desk . . . . . . . . . . . . . . . . . . .

3

How Security Center is organized . . . . . . . . . . . . . . . . 4

Logging on to Security Desk . . . . . . . . . . . . . . . . .

5

Closing Security Desk . . . . . . . . . . . . . . . . . . . 6

Defining how your workspace is saved . . . . . . . . . . . . . . 6

Home page overview . . . . . . . . . . . . . . . . . . . 7

UI component overview . . . . . . . . . . . . . . . . . .

9

Overview of the About page . . . . . . . . . . . . . . . . . 11

About the area view . . . . . . . . . . . . . . . . . . . 13

Changing passwords . . . . . . . . . . . . . . . . . . . 15

Sending feedback . . . . . . . . . . . . . . . . . . . . 16

Chapter 2: Canvas

About tiles . . . . . . . . . . . . . . . . . . . . .

18

Tile menu commands . . . . . . . . . . . . . . . . . . . 20

Viewing entities in the canvas . . . . . . . . . . . . . . . . . 22

Customizing how entities are displayed in the canvas . . . . . . . . . . 22

How maps are displayed in the Security Desk canvas . . . . . . . . . . . 23

Unpacking content in tiles . . . . . . . . . . . . . . . . . . 24

Customizing entity cycling options . . . . . . . . . . . . . .

25

Maximizing the canvas to full screen . . . . . . . . . . . . . . . 26

Selecting which monitors can switch to full screen . . . . . . . . . .

26

Changing tile patterns . . . . . . . . . . . . . . . . . . . 27

Editing and creating tile patterns . . . . . . . . . . . . . . . . 28

Customizing how tiles are displayed . . . . . . . . . . . . . . . 29

Chapter 3: Widgets

Alarm widget . . . . . . . . . . . . . . . . . . . . . 31

Area widget . . . . . . . . . . . . . . . . . . . . . 33

Camera widget . . . . . . . . . . . . . . . . . . . .

34

Door widget . . . . . . . . . . . . . . . . . . . . . 37

Intrusion detection area widget . . . . . . . . . . . . . . . . 38

PTZ widget . . . . . . . . . . . . . . . . . . . . .

39

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Tile widget . . . . . . . . . . . . . . . . . . . . .

41

Zone widget . . . . . . . . . . . . . . . . . . . . . 43

Chapter 4: Tasks

Opening tasks . . . . . . . . . . . . . . . . . . . . . 45

Saving tasks . . . . . . . . . . . . . . . . . . . . . 46

Adding tasks to your Favorites list . . . . . . . . . . . . . . . . 47

Hiding the Favorites and Recent items lists from your home page . . . . . . . 47

Sending tasks to other users . . . . . . . . . . . . . . . . . 48

Sending tasks using a manual action . . . . . . . . . . . . . . 48

Closing tasks using a system action . . . . . . . . . . . . . . .

50

Customizing task behaviour . . . . . . . . . . . . . . . . . 51

Chapter 5: Reports

Reporting task workspace overview . . . . . . . . . . . . . . . 53

Generating reports . . . . . . . . . . . . . . . . . . .

55

Selecting date and time ranges for reports . . . . . . . . . . . .

55

Exporting generated reports . . . . . . . . . . . . . . . . 56

Printing generated reports . . . . . . . . . . . . . . . .

57

Customizing time zone settings . . . . . . . . . . . . . . . 57

Generating and saving reports . . . . . . . . . . . . . . . . . 59

Generating and saving reports using a system action . . . . . . . . . . 59

Customizing the report pane . . . . . . . . . . . . . . . . . 61

Customizing report behavior . . . . . . . . . . . . . . . . . 62

Chapter 6: Basic tasks

Monitoring events . . . . . . . . . . . . . . . . . . . . 64

Selecting events to monitor . . . . . . . . . . . . . . . . 65

Selecting entities to monitor . . . . . . . . . . . . . . . . 65

Event colors . . . . . . . . . . . . . . . . . . . . 66

Customizing Monitoring task options . . . . . . . . . . . . . . 67

Event occurrence period . . . . . . . . . . . . . . . . . . 68

Searching for entities . . . . . . . . . . . . . . . . . . . 69

Searching for entities using the search tool . . . . . . . . . . . .

69

Triggering hot actions . . . . . . . . . . . . . . . . . . . 71

Triggering one-time actions . . . . . . . . . . . . . . . . .

72

Configuring the notification tray . . . . . . . . . . . . . . . . 73

Notification tray icons . . . . . . . . . . . . . . . . .

73

Moving the taskbar . . . . . . . . . . . . . . . . . . .

76

Remote monitoring . . . . . . . . . . . . . . . . . . .

77

Connecting to remote Security Desks . . . . . . . . . . . . . . . 78

Monitoring events on remote Security Desks . . . . . . . . . . . . . 80

Monitoring alarms on remote Security Desks . . . . . . . . . . . . . 81

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