State of Florida - Florida Department of Management Services



14287502028825-635WEX Inc. Contact Matrix - State of Florida 00WEX Inc. Contact Matrix - State of Florida Type of InquiryContact / DepartmentHours of OperationPhoneEmailCard DeclineCard and Driver Maintenance (Add, Terminate, Update)Authorization Profile changesOnline NavigationWEXlink Billing / Reporting AssistanceTicket Requests/Transaction DisputesCustomer ServiceAvailable 24 hours a day, 7 days a week 365 days a year877-939-4872N/AInvoice and Payment QuestionsCredit Line QuestionsEric KaneStrategic Fleet Portfolio AnalystStrategic Receivables ServicesMonday through Friday8:00 a.m. to 5:00 p.m. (ET)207-523-7015Eric.Kane@Tax InquiriesWEX Tax DepartmentMonday through Friday8:00 a.m. to 5:00 p.m. (ET)866-841-3542GovTaxServices@New Account Set upProgram information for local government and eligible entities, interested in setting up a new WEX account under the State ernment SalesCorporate Payment SolutionsMonday through Friday8:00 a.m. to 5:00 p.m. (ET)866-527-8870GovernmentMailbox@Additional Support for Statutory Agencies:Type of InquiryContact / DepartmentHours of OperationPhoneEmailServicing requirements are defined by St of FL agencies and supported by our Strategic Support RepresentativesStrategic Support Specialists Customer RelationsMonday through Friday8:00 a.m. to 6:00 p.m. (ET)800-726-0492Strategic.Support@Supports Contracting Officer & Statutory agenciesEscalated problem investigation & issue resolutionNew Account Set up for State agenciesCustom reporting and billing inquiriesWEXlink Billing / Reporting AssistanceWEXOnline trainingTraci StanleyStrategic Account ManagerCustomer RelationsMonday through Friday8:00 a.m. to 5:00 p.m. (ET)207-523-7781Traci.Stanley@ ................
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