Personal Information



Personal Information

First/ Last name: Christophe Severs

Address/ Postal code: Louis Vanbeverenstraat 37 / 1500 HALLE

Nationality: Belgian

Birth place/date: Halle - 27/12/77

Mobile: +32 476 56 45 86

E-mail: christophe.severs@telenet.be

Marital status: married

Driver’s license Type B (obtained in 1997)

Education

2007 3-day Supervisor training organized via Avaya University

2006 – 2007: Italian evening course completed at CVO GLTT (4 years)

2005 – 2006: ITIL v2 certified (foundations) at HP Woluwe + Italian evening course at CVO GLTT

2002 – 2005: Graduate (~=Bachelor of Arts): multilingual Secretary at CVO MEVIZA

2002 – 2003: professional trainings (French/Dutch) NEW HORIZONS (1000 Brussels)

1996 – 2002: IT Certificates & Languages at GLTT CVO: Full office, Windows 3.x( XP, Visual Basic BA in Access, PageMaker, UNIX, Novell, CorelDraw, AutoCAD, LAN, WAN…

1995 – 1996: A1 Marketing (in French) – incomplete studies (I.S.E Mons)

1989 – 1995: Secondary school in Dutch: Languages & Economics at OLV college in Halle

Work Experience

Jul 08 – Mar 09: Avaya Incident and Problem management specialist: Trending & Reporting. Look for remediation and implementation of enhanced processes based on analysis of trending & reporting. I assisted with conversion from ITIL v2 to v3 infrastructure.

Jan 07 – Mar 09: Avaya IT communication supervisor: Write, approve & supervise the IT communications to end users for planned and unplanned outages for Global Avaya employees (German & English)

Jan 07 – Mar 09: Avaya Process (& Project) management for IT Helpdesk: Improving & writing processes and procedures for internal and external teams in a global IT environment following ITIL guidelines (Mostly functional analysis but also assisting technical implementation). Leading global Helpdesk projects and performing on-going quality control. Write Reports to IT management.

Jul 05 – Mar 09: Avaya internal Trainer + Training Team lead: I gave Software and Process trainings (live or remote) in 5 languages to internal and external parties, including documentation (manuals) and providing training. Lead training team operations.

2006 – 2007: Avaya Helpdesk Supervisor & team lead for EMEA, APAC, CALA Helpdesk:

People mgmt of 8 people globally (Mexico, Israel, Singapore, Belgium and Brazil), using standard HD monitoring tools (KPI, SLA …)

2004 – 2005: Avaya Multilingual Helpdesk Analyst: Tier 1&2 in ESP, NL, FR, ENG, GER, IT

2002 – 2004: Steria Quadrilingual Helpdesk Agent: Tier 1&2 in ESP, NL, FR, ENG

1996 – Ongoing: Band leader in cover band (weekends) & Producer in various Studios (evenings)

Language skills

LISTEN SPEAK READ WRITE

1. DUTCH Mother tongue Mother tongue Mother tongue Mother tongue

2. FRENCH Fluent Fluent Fluent Fluent

3. ENGLISH Fluent Fluent Fluent Fluent

4. SPANISH Very good Very good Very good Very good

5. GERMAN Very good Very good Very good Very good

6. ITALIAN Very good Good Good Very good

Software & Hardware knowledge

- NETWORK : DHCP, DNS,WINS, TCP/IP knowledge, DOS (CMD), cables, hubs, routers, modems, switches, Internet setup , Basic Printer & Server troubleshooting skills

- SOFTWARE:

1. VoIP, VM software, phone routing, conferencing tools, basic PBX & Audix, CMS, IP agent,

2. Microsoft & others: very good knowledge of Windows, Office (full) , VISIO , MOC

3. Remote working: WIFI, DSL, ISDN, ARA, Dial, VPN, Tivoli, Netmeet, Windows SMS

4. Admin tools: Active Dir, Microsoft SMS, SAP, GoodLink(PDA)

5. Ticketing: A.R.S, InfraEnterprise & Active, Ace, HPOV, eESM

6. Others: Nimbus, Lotus Notes, Instant Messaging (SIP)

Hobbies

Music (band leader & Recording Studio) christophe-liesje.tk

ICT, Languages & Table tennis (youth trainer)

CV ADD-ON: CERTIFICATIONS & DEGREES

LANGUAGES

ITEM Version Duration Result Date Finished Location

- ITALIAN N/A 4 years (max) 90% 29 May 2006 GLTT (St. Gen. Rode)

- SPANISH N/A 6 years (max) 84% 25 May 2002 GLTT (St. Gen. Rode)

- GERMAN N/A 4 years (max) 82% 25 May 2002 GLTT (St. Gen. Rode)

- ENGLISH N/A 6 years (max) 80% 26 May 1997 GLTT (St. Gen. Rode)

- FRENCH N/A Part of my studies

- DUTCH N/A Most of my studies

SOFTWARE & HARDWARE

- WINDOWS L2 2000 1 day N/A 13 Feb 2003 New Horizons (Bxl)

- EXCEL L2 2000 1 day N/A 12 Feb 2003 New Horizons (Bxl)

- ACCESS L1 2000 2 day N/A 7 Nov 2002 New Horizons (Bxl)

- WORD 2000 L1 2000 1 day N/A 26 Nov 2002 New Horizons (Bxl)

- WORD 2000 L2 2000 1 day N/A 12 Dec 2002 New Horizons (Bxl)

- WORD 2000 L3 2000 1 day N/A 18 Dec 2002 New Horizons (Bxl)

- PC BASICS N/A 5 months 94% 22 Dec 1996 GLTT (St. Gen. Rode)

- EXCEL Basics 97 5 months 87% 18 May 1997 GLTT (St. Gen. Rode)

- EXCEL Advanced 97 5 months 87% 22 Dec 1997 GLTT (St. Gen. Rode)

- ACCESS Basics 97 5 months 97% 22 Dec 1997 GLTT (St. Gen. Rode)

- ACCESS Advanced 97 5 months 89% 17 May 1998 GLTT (St. Gen. Rode)

- ACCESS VBA 97 5 months 65% 23 May 1999 GLTT (St. Gen. Rode)

- ACCESS VBA Adv 97 5 months 65% 10 Jan 1999 GLTT (St. Gen. Rode)

- Pagemaker Basics ? 5 months 89% 10 Jan 1999 GLTT (St. Gen. Rode)

- Pagemaker Adv ? 5 months 91% 20 May 2000 GLTT (St. Gen. Rode)

- Coreldraw 6.0 5 months 95% 18 May 1997 GLTT (St. Gen. Rode)

- WINDOWS /DOS 95 / 6.22 5 months 99% 18 May 1977 GLTT (St. Gen. Rode)

- WINDOWS 98 5 months 96% 15 Jan 2000 GLTT (St. Gen. Rode)

- WINDOWS/NETW NT 5 months 84% 23 May 1999 GLTT (St. Gen. Rode)

- INTERNET N/A 5 months 99% 15 Jan 2000 GLTT (St. Gen. Rode)

- ALGORITHMES N/A 5 months 81% 22 Dec 1997 GLTT (St. Gen. Rode)

- VISUAL BASIC L1 7 5 months 64% 23 May 1999 GLTT (St. Gen. Rode)

- UNIX ? 5 months 87% 15 Jan 2000 GLTT (St. Gen. Rode)

- WORD Basics 97 5 months 93% 22 Dec 1997 GLTT (St. Gen. Rode)

- WORD Advanced 97 5 months 95% 10 Jan 1999 GLTT (St. Gen. Rode)

- AutoCad Basics 13 5 months 95% 22 Dec 1997 GLTT (St. Gen. Rode)

- AutoCad Adv 13 5 months 70% 17 May 1998 GLTT (St. Gen. Rode)

- POWERPOINT 97 5 months 97% 22 Dec 1997 GLTT (St. Gen. Rode)

- NETW (Novell, 4.11 5 months 97% 22 Dec 1997 GLTT (St. Gen. Rode)

Modem,lan,wan)

OTHERS

BACHELOR MGMT ASSISTANT 3 years 90% 25 Jun 2005 CVO MEVIZA

ITIL FOUNDATIONS V.2 3 days 85% 14 Sep 2006 HP Diegem

SUPERVISOR TRAINING 3 days N/A 5 May 2007 Avaya University

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