Organizer’s Guide How to Celebrate - Customer Service Week
Organizer's Guide
How to Celebrate
Customer Service Week 2019
October 7 - 11
Brought to you by
? 2019. Customer Service Group. All rights reserved.
October 7-11 2019
is Customer Service Week
This is your step-by-step guide to creating a Customer Service Week event for your organization. Inside you'll find: ? Detailed information on Customer Service Week ? Important reasons to celebrate ? A timeline for success ? Essential information on the logo, and ? A Request for Funding Letter to get you started.
This guide was designed to be used in conjunction with the website, Customer Service Week Email Bulletins, and official Customer Service Week celebration materials. Together, these resources will provide everything you need to celebrate this important week.
"Your company sure makes this celebration easy with all of the fun, free materials. We are " using almost every one of them this year. Amy Hopkins Grand Traverse Resort and Spa
Customer Service Group ?
? 2019. Customer Service Group. All rights reserved.
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What is Customer Service Week?
Customer Service Week is an international event devoted to recognizing the importance of customer service and to honoring the people who serve and support customers.
Held annually during the first full week in October, Customer Service Week is celebrated in all 50 states and over 60 countries.
Participants include leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit, and educational organizations, as well as government agencies, and others. What unites them is their deep commitment to quality customer care.
"My company has been
celebrating Customer Service Week since 1993, and it is a big part of our culture. We use the week to show employee appreciation, promote employee welfare, and take the opportunity to increase awareness of quality and service
" -- All in the spirit of fun. Victoria Reed Specialized Association Services
Customer Service Group ?
? 2019. Customer Service Group. All rights reserved.
Why should my organization celebrate?
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Customer Service Week provides a unique opportunity for service and support professionals around the globe to join in a celebration of the important role that customer service plays in every organization.
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The five core goals of Customer Service Week are:
? Boost morale, motivation, and teamwork.
? Reward frontline reps for the essential work they do all year long.
? Raise companywide awareness of the importance of customer service.
? Thank other departments for their support.
? Remind customers of your organization's commitment to customer satisfaction.
"I got Customer Service Week
started with my company just last year and it's really taken off! Morale shoots way up, everyone gets refreshed on their service skills, and now our other business units want to find out
" about it for their locations! Cathy Angelo Ryder Transportation Services
Customer Service Group ?
? 2019. Customer Service Group. All rights reserved.
Who celebrates Customer Service Week?
Each year thousands of companies across the United States and around the world celebrate Customer Service Week. They represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit and educational organizations, as well as government agencies, and others. What unites them is their deep commitment to quality customer service. Join them in celebrating Customer Service Week.
? AAA ? Aetna ? Agero ? AIG Travel Guard ? Aimia ? Amalgamated Life ? AT&T ? Austin Energy ? Axis New England ? Bakersfield Family Medical
Center ? Blue Cross Blue Shield ? BNY Mellon ? California Water Service ? Capital One Canada ? Cardinal Health ? CenterPoint Energy ? CenturyLink ? CertainTeed ? Clearwater, City of ? Cofiroute USA
? C omcast ? Continental Tire ? Cooperative Response Center ? Covanta Environmental Solutions ? Delta Dental ? DePuy Synthes ? DHL Express (Global) ? Duke Energy ? Farmers Insurance ? FedEx ? Ford Motor Company of
Southern Africa ? Fort Worth Community
Credit Union ? Fujitsu America ? HSBC Bank ? Henry Schein ? HomeTeam Pest Defense ? Honda Financial Services ? Hyuna International ? IEEE ? IQOR
? Johnson & Johnson (Global) ? Kaiser Permenente ? Lenel ? Magnolia Health ? Michael Foods ? Motorola Solutions ? MRI Software ? Newell Brands ? NGL Energy Partners ? Oasis Outsourcing ? Old American Insurance ? Old Republic Home Protection ? Omnicell ? Oracle Corporation Japan ? Orange and Rockland Utilities ? Packaging Corporation of
America ? PeaceHealth Laboratories ? Philadelphia Insurance ? Pioneer Electronics ? Quest Diagnostics
? Saskatoon, Canada, City of
? Sedgwick
? Selective Insurance
? Skagit Casino Resort
? Southern California Edison
? Summit Food Marketing
? Taro Pharmaceutical Industries
? Texas Capital Bank
? Thermo Fisher Scientific (Global)
? Thomas & Betts
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? Toho Water Authority
? Toldeo, City of
? UnitedHealthcare
? Unitiv
? University of Pittsburgh
? Veritiv
? Verizon
? Vitamix
? Waste Management
? Wells Fargo
? and many more ...
Customer Service Group ?
? 2019. Customer Service Group. All rights reserved.
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