Website - sampson.k12.nc.us

?Hey, I’m not sure who to reach out to, but do you know…?If you’re a teacher, you’ve probably had that thought a time or two or thirty!Popular Questions by Product:Help!My student doesn’t remember their NCEdCloud password? YOU can set/reset their NCEdCloud password.I’m a NEW Employee. How do I claim my NCEdCloud account?I’m a grade K-5 teacher. Can my students claim their NCEdCloud accounts?No. Grades K-5 do not have the ability to “claim” their accounts. YOU (through your “My Students” tab) can provide younger students with their Username (Student Number) and default password shown in their profile (or set the password to something easier to remember). Ask your administrator what your school typically does.I’m a Grade 6-12 teacher. Can my students claim their NCEdCloud accounts?Yes. New employees and optionally new students in grades 6-12 can claim their NCEdCloud account.Who do I call when I have issues logging into NCEdCloud?Reach out to J. Hunter at the Central Services.*Set/update your challenge questions to help you help yourself. (see What are the Criteria for Setting up the Challenge Questions?This Photo by Unknown Author is licensed under CC BY-SA-NCThis Photo by Unknown Author is licensed under CC BY-SA-NCHELP!!My (or my student’s) email password isn’t working…Who do I contact?Reach out to your school tech contact. They will have to create a support ticket.*Once this password is reset it will take 30 minutes + for it to sync.HELP! My computer login isn’t working. Who do I contact?Reach out to your school tech contact person. They will have to create a support ticket.*Once this password is reset, it may take 30+ minutes for it to sync.HELP! I’m (or my student…or my parent) not getting remind notifications. Who do I contact?Reach out to Colonel Macon at Central Services.I’m (or my student/parent) not getting Blackboard Connect messages. Who do I contact?Reach out to your principal. They will add you (or them). I can’t get into Classlink? I have a student who can’t get into Classlink? What do I do?You can reset your own password! From the login screen click: Help, I forgot my password and follow the prompts! That is why setting up password recovery is so important! I can’t get into Google Classroom (or any Google product). What can I do?I’m having issues with my Google Classroom. What can I do?Search for the answer in the Google Classroom Community Help. If you are unable to resolve your problem, reach out to your school tech contact. They will have to put in a support ticket.I’m (or one of my students) having issues with Microsoft Teams. What should I do?In Microsoft Teams look for the Help icon (it has a question mark on it). Use the links to try to locate and resolve your issue. If you are unable to, contact your school tech contact with specific details of the problem (not just I can’t get in or it doesn’t work) if possible, screen shots, and what you have already tried. They will have to create a support ticket.This Photo by Unknown Author is licensed under CC BY-NCThis Photo by Unknown Author is licensed under CC BY-NCHelp I can’t get into Canvas? What do you mean exactly? Could you get into NCEdCloud, but not Canvas? Or can’t you get into NCEdCloud? If you’re just having issues with Canvas and the problem is you can’t log in. Reach out to your school tech contact. They will have to create a support ticket for you. If you can get in, but you (or your student) are having other Canvas issues, look for the Help icon in the left side tool bar. Use the links to try to locate and resolve our issue. If you are unable to resolve the problem yourself…click Report a Problem and complete the screen prompts. Be clear and specific and include any strategies you’ve already tried.WebsiteI want to edit my teacher webpage, but I don’t know my password…my password doesn’t work…what is my username?I want to see the hidden pages on the SCS website, but I don’t know my log in information.Your username is the first part of your email address.If you don’t remember your password, use the Forgot my Password function. If you receive an error message here, reach out to your School Webmaster. If they can’t resolve your issue, a support ticket may need to be created.*If you ever do a password reset, the notification will come from changeme@. Sometimes this goes to your Clutter or Junk folder.This Photo by Unknown Author is licensed under CC BY-SA-NCThis Photo by Unknown Author is licensed under CC BY-SA-NCHelp! My iPad is frozen? Your iPad is managed by Filewave so you may be limited in what you can do. Try the following…You may find from time to time that your iPad screen freezes and remains unresponsive to your touch. It’s a common complaint at Apple’s?support forum. The most likely culprit is a specific app, but it’s not always easy to identify which one. If it happens repeatedly, take note of what you have running and try uninstalling it to see if that solves the problem permanently. Whatever the cause, your immediate solutions to a frozen iPad screen are the same.Try restarting your device first by pressing and holding the?Power?button until you see “slide to power off” on screen, and then slide to power off. Press and hold the same button to turn it back on. You’ll know it worked when you see the Apple logo.If the screen isn’t responding, you might need to force restart the device in which case you should press and hold the?Power?button and the?Home?button at the same time for around 10 seconds. You’ll know it worked when the Apple logo appears. For newer iPads without the Home button, press and quickly release the?Volume Up?button, press and quickly release the?Volume Down?button, and then press and hold the?Power?button until the device restarts.If these don’t resolve your issue, a support ticket may need to be created by your school tech contact.Oh No! My iPad won’t turn on!Maybe the battery is just empty. Plug the iPad into the wall charger using the original cable and charger that came in the box and wait an hour before trying the first step again. If this doesn’t resolve your issue, a support ticket may need to be created by your school tech contact.My iPad won’t charge. What do I do?You can see whether the USB port on your computer is charging it or not by looking at the battery icon on the iPad. If it is charging, you’ll see the lightning symbol; if not, it will say Not Charging next to it. Some off-brand iPad chargers can’t provide enough juice to charge the iPad, and it will always charge more slowly, even if it does work. Always use an Apple charger. You should check to see if it’s the cable or power adapter itself, so if possible, try the cable and power adapter will another compatible device, or try a different power adapter and cable. Turn you iPad off and turn it back on. If these don’t resolve your issue, a support ticket may need to be created by your school tech contact.I’ve lost my iPad charger. Do you have one I can have?No. We do not have extra iPad chargers.Imagine Learning (all products)I (or my student) can’t log into ______________ (insert Imagine Learning Product name here). I am getting an error message. What do I do?Use your resources…. Google is wonderful! Troubleshoot with your media coordinator and or your school tech contact. If they are unable to resolve your issue, reach out to Denise Lewis. Be clear about what you mean by error message! Screenshots are helpful! Also, explain what you have already tried. ________________ (insert IL Product name here) is behaving weirdly for me (or my student). What can I do?Use your resources…. Google is wonderful! Troubleshoot with your media coordinator and or your school tech contact. If they are unable to resolve your issue, reach out to Denise Lewis. Be clear about what you mean by behaving weirdly! Elaborate on the issue. Screenshots are helpful! Also, explain what you have already tried.IstationI (or my student) can’t log into Istation). I am getting an error message. What do I do?Use your resources…. Google is wonderful! Troubleshoot with your media coordinator and or your school tech contact. If they are unable to resolve your issue, reach out to Denise Lewis. Be clear about what you mean by error message! Screenshots are helpful! Also, explain what you have already tried.Istation is behaving weirdly for me (or my student). What can I do?Use your resources…. Google is wonderful! Troubleshoot with your media coordinator and or your school tech contact. If they are unable to resolve your issue, reach out to Denise Lewis. Be clear about what you mean by behaving weirdly! Elaborate on the issue. Screenshots are helpful! Also, explain what you have already tried.Study IslandI (or my student) can’t log into Study Island. I am getting an error message. What do I do?Use your resources…. Google is wonderful! Troubleshoot with your media coordinator and or your school tech contact. If they are unable to resolve your issue, reach out to Denise Lewis (K-8) or Whitney Poper/Iris Bryant (9-12). Be clear about what you mean by error message! Screenshots are helpful! Also, explain what you have already tried. Study Island is behaving weirdly for me (or my student). What can I do?Use your resources…. Google is wonderful! Troubleshoot with your media coordinator and or your school tech contact. If they are unable to resolve your issue, reach out to Denise Lewis (K-8) or Whitney Poper/Iris Bryant (9-12). Be clear about what you mean by behaving weirdly! Elaborate on the issue. Screenshots are helpful! Also, explain what you have already tried.HMHI (or my student) can’t log into HMH. I am getting an error message. What do I do?Use your resources…. Google is wonderful! Troubleshoot with your media coordinator and or your school tech contact. If they are unable to resolve your issue, reach out to Denise Lewis. Be clear about what you mean by error message! Screenshots are helpful! Also, explain what you have already tried. HMH is behaving weirdly for me (or my student). What can I do?Use your resources…. Google is wonderful! Troubleshoot with your media coordinator and or your school tech contact. If they are unable to resolve your issue, reach out to Denise Lewis. Be clear about what you mean by behaving weirdly! Elaborate on the issue. Screenshots are helpful! Also, explain what you have already tried.EDMENTUMI (or my student) can’t log into Edmentum. I am getting an error message. What do I do?Use your resources…. Google is wonderful! Troubleshoot with your media coordinator and or your school tech contact. If they are unable to resolve your issue, reach out to Whitney Poper or Iris Bryant. Be clear about what you mean by error message! Screenshots are helpful! Also, explain what you have already tried.Edmentum is behaving weirdly for me (or my student). What can I do?Use your resources…. Google is wonderful! Troubleshoot with your media coordinator and or your school tech contact. If they are unable to resolve your issue, reach out to Whitney Poper. Be clear about what you mean by behaving weirdly! Elaborate on the issue. Screenshots are helpful! Also, explain what you have already tried.**Google is a wonderful resource when troubleshooting any of your technical issues. Many times, if you type your issue in the search box it will pull up exactly what you need. ................
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