WILLIAM PURCELL



Information Technology Specialist

SYSTEM & NETWORK ADMINISTRATION / USER TRAINING & SUPPORT / TROUBLESHOOTING & ISSUE RESOLUTION

Highly focused IT analyst and problem solver with a history of developing, managing and supporting technology operations in challenging, ever-changing environments. Excellent background includes 10 years of experience in hands-on and supervisory roles. Proven success improving functionality and performance of hardware, software, networks and communication systems. Skilled in listening, coaching and training users at all organizational levels. Entrusted with security clearance. Areas of expertise:

|System Installation & Configuration |IT, Voice/Digital Communications & Satellite Systems |Help Desk Support |

|Network Administration |Information & System Security |Project Coordination |

| | |Complex Problem Solving |

Career Highlights

FLORIDA INSTITUTE CARDIO VASCULAR CARE / HEALTHWORX, MIRAMAR, FL

Desktop Technician (5/2012 to Present)

Plan and execute IT support, troubleshooting and repair functions in a setting that requires quality, dependable computer systems and uninterrupted service. Respond immediately to technical inquiries and support calls at all levels of the organization. Analyze software and hardware issues, identify defects and implement sound, cost-effective solutions. Interact with physicians, office managers and staff on consistent basis.

Key Contributions:

• Rapidly diagnosed and resolved technical issues to eliminate downtime and assist physicians and administrators in providing quality care to patients.

• Maximized budgets by building reliable, user-friendly computer systems from spare parts and drawing on years of technical experience to repair equipment.

Greenspoon Marder, Fort Lauderdale, FL

Help Desk Consultant (9/2011 to 5/2012)

Resolved complex, time-sensitive technical issues to support and facilitate day-to-day operations of law firm with 540 employees. Listened to users to identify and troubleshoot hardware and software issues. Presented and executed solutions with speed and accountability. Installed, configured and updated equipment for new and existing users. Relocated desktops and peripherals to meet changing business needs.

Key Contributions:

• Played integral role in creating a robust technology infrastructure for newly acquired firm by setting up computers (including all software and imaging) for 200+ workstations and laptops.

• Increased technology capabilities and eased tension in a rapidly changing workplace by serving as primary point of contact for technology issues following the company merger.

• Expedited response times by skillfully managing trouble tickets and coordinating projects companywide.

Gladstone Law Group, Boca Raton, FL

System Analyst (3/2011 to 09/2012)

Managed and coordinated technical operations to improve productivity and efficiency for high-volume law office. Led project planning and implementation for newly installed, integrated and updated hardware, software, peripheral equipment and communications systems. Supported and trained users. Diagnosed and solved complex problems. Provided desktop assistance. Tracked trouble tickets. Key Contributions:

• Streamlined help desk operations by prioritizing, coordinating and overseeing a wide range of IT and communications projects, with timely and accurate results.

• Significantly reduced downtime by quickly troubleshooting and repairing systems.

• Provided full-scale support for the Windows Server Update Services (WSUS) system, ADT security alarm system as well as desktops, printers and copy machines.

• Meticulously relocated and reconfigured IT and communications equipment during office moves.

Independent Clients, Boca Raton / Doral, FL

IT Consultant (3/2010 to 12/2010)

Performed in key consulting roles to meet the distinct needs of client companies. Managed technology projects including full-scale system implementation, configuration and integration. Supervised up to eight team members through all phases of project execution. Monitored progress and documented milestones. Provided user training and assistance to optimize performance at all organizational levels. Key Contributions:

• Harris Corporation – Successfully migrated 2,000+ workstations to new inventory management system with near-zero downtime. Moved, installed and configured equipment in five geographically separate locations with flawless accuracy and accountability. Trained staff.

• Eventus Group – Installed, configured and tested 100+ desktop systems (including cabling) to support the expansion of Kaplan University. Supported and assisted users in start-up operations. Performed technical troubleshooting.

United States Army, Fort Gordon, GA

Technology Team Leader (8/2006 to 1/2011)

Provided leadership technical teams in remote, demanding environments. Developed, installed and upgraded satellite, network and computer systems. Managed secure and non-secure voice and digital communications systems. Oversaw the Tactical Operations Center. Ensured superior-quality help desk services. Tracked and reported on systems performance. Trained non-technical staff on equipment. Key Contributions:

• Recognized for outstanding performance during tenure with multiple awards, including Commendation, Achievement and Good Conduct medals.

• Hand-selected ahead of peers to lead a small team accountable for configuring and maintaining communications equipment for 160+ users in remote location (overseas). Skillfully installed over 2,000 yards of Cat5 cable. Repaired and maintained VoIP-enabled telephones.

• Successfully supervised help desk operations; performed troubleshooting for complex and elevated system, equipment and application problems.

• Seamlessly transitioned to new locations with new teams, projects and responsibilities during three overseas deployments.

• Inspired and mentored team members, resulting in three step-up promotions.

United States Army, Fort Gordon, GA

System Administrator (3/2005 to 8/2008)

In concurrent role, improved network security, performance and functionality at Naval base in Kuwait. Implemented critical security protocols and ensured full compliance with accessibility and anti-intrusion policies. Served as subject matter expert (SME) for satellite support radio equipment. Key Contributions:

• Rolled out new software and processes that reduced computer viruses by 80%.

• Effectively upgraded and maintained hardware, software, components and tools to ensure 100% compliance with communications security (COMSEC) protocols.

United States Army, Mannheim, Germany

Communications System Operator (2/2003 to 3/2005)

Ensured near-perfect (95%) uptime while managing mission-critical communication systems providing real-time interactions between 1,700 field personnel and senior leaders. Built and maintained systems. Provided knowledgeable support and assistance to the largest personnel unit in the U.S. Army.

Education

GRADUATE • PRIMARY LEADERSHIP INTENSIVE, UNITED STATES ARMY, FT. BENNING, GA

PROFESSIONAL TRAINING:

CCNA (Cisco Certified Network Associate) Training, In Progress • Network Security • Lead Instructor Training • Network Engineering • Network+ Training • A+ Training • Windows Server 2008R2 • MCTIP Active Directory • Routers • Harris STAT Certified • Windows 7 • and other courses

Technical Proficiencies (selected list):

|Platforms: |Windows XP, Windows 7, Windows Vista, Windows Server 2003/2008R2 |

|Tools: |Microsoft Office Suite 2007, 2010 (Word, Excel, Outlook, PowerPoint, Access), Active Directory, MS Exchange 2003, CaseAware, LPS |

| |Desktop, Vendorscape, Lenstar, Spiceworks Help Desk System, 3E Elite, Imanage, Track-It, Tightvnc, Symantic Antivirus, POS Systems, |

| |e-Clinical Works |

|Hardware: |Cisco Routers and Switches, VoIP, Ethernet, Cat5, Satellite Networks, AV Systems, RF Systems, VM Ware, Tropospheric Communications |

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