Richard Kohn - Data Scientist - AI Practitioner - Business ...
Richard K?hnSr. Business Analyst, Sr. Product and Project Manager, Certified Scrum Master HYPERLINK " Box 5716 Saint Mary’s, GA 31558646-221- 0941 EXECUTIVE SUMMARYCertified Scrum Master (CSM) with 15 years of experience implementing Information Technology solutions as a Senior Project Manager and Business Analyst. Comprehensive experience with multiple Fortune 50 companies delivering global scale digital solutions within different industries. Proven leader delivering IT eCommerce projects, using Waterfall and Agile methodologies. Managed million-dollar budget program with diversified portfolios to achieve immediate results . Collaborated with various teams' globally with fluency in 3 languages (English, Spanish, Portuguese) Data Science and Machine learning Student.WORK HISTORYJohnson & Johnson Vision7500 Centurion Parkway Jacksonville, Florida HYPERLINK " to 12/30/19 Senior Business Analyst – E-Commerce Elicited complex requirements (business, functional, non-functional, and technical) using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios and workflow analysis. Document and maintain requirements by performing requirements analysis.Played lead role in identifying the planning and facilitation process for the engagement of various stakeholders to identify and understand operations as they relate to the current and future business environment. Managed the launch of 2 new markets (Chile, Israel)Defined use cases, business rules, and support governanceProvided support for End to End Technology for 34 markets in 9 different languagesSolicited, understood and documented customers business requirements, process flows and workflows. Developed both written and visual depictions of the requirements and drove a team to full execution and measurement. Worked alongside with developers to create functional specifications to meet the requirements. Served as an SME or Subject Matter expert for GDPR global laws.Provide weekly sensitive statistical reports for the team.Partnered with PLO’s, Program and Project Managers and SMEs to create business requirements for Technology solutions.Productively managed remote project teams by developing results-based metrics utilizing dynamic JIRA dashboards and utilizing remote collaboration tools such as MS Teams and SharePoint.Builds positive give and take relationships with stakeholders.Outcome - Increase order automation by 7%. Decreased call volume by 12%. Increase customer satisfaction 100%.CitibankOne Court Square. Queens, NY HYPERLINK " 7/11/16 to 6/1/17Sr. Program Manager - Credit Card - Global RewardsCiti Global Cards DivisionManaged creative agency for asset creation/delivery to third party developers for 12 global markets.Managed communication to all stakeholders from C level to tactical. Conducts periodic project reviews with key stakeholders,?sponsors at all level.?Spearheading software development projects, with a primary emphasis on Agile development facilitating morning stand-ups meetings with the project scrum team, assessing project risks and proactively resolving issues, Tracking project timelines, deliverables, and budgets.Participated in the ongoing discovery of business and technical requirements session (BRD’s, FRD’s and FSD’s) Collaborated with Business and Application Owners and contribute to discover data requirements. Managed the launch of global markets for Taiwan & Malaysia and core enhancements to the global rewards platform for Citi. Manage planning, resource allocation, communication, and execution for projects using Waterfall and Agile methodologiesWork alongside a team of testers, facilitating testing and issue resolution.Mcgerry-bowen601 West 26th Street New York, NY HYPERLINK " 01/15 to 12/16Management Consultant (Innovations Team @ VERIZONImplemented a PMO structure for the organization while standardizing all communication documents Conceptualized ideas and tested them through focus groups related to mobile apps integrating IoT Worked on “the connected cars” concept development and presented to Senior Management at VZ Own enterprise release management; Led independent IT org teams to utilize Agile methodologies, mainly SCRUM, Championed and implemented Agile Release Train, reducing defects in development builds by over 95%, while increasing efficiency and speed to market for new products, feature enhancements, and technical debt deliverablesPerformed risk management to minimize project risks, expedite resolve SCRUM team blockers & impediments, manage project scope, control resource availability & allocation, mange project planning, execution, and deliveryManaged strategies to address and technical debt, develop KPI metrics and dashboards, resulting in 65% reduction of production bugs, significantly improving B2C site usability, functionality, and business transaction performanceTechnical documentation of data modeling, integration points, and business processes B2C implementationManaged a team of researchers, UI designers, visual designers and IT team.Diageo USA - IT Marketing 530 5th Avenue New York, NY HYPERLINK " 2010 – Jan 2013Global Marketing Digital Technologist ? Business Analyst Delivered strategic communications campaigns, which encompass creative, CRM, social media, mobile, analytics, insights and optimization, accounts and production. Increased departmental revenue and savings by more than €1.7M in 2011; expected growth in internal savings was close to $3M USD in 2012. Managed the technical integration and validation with 3rd parties. Manage quality control and user acceptance testing. Assisted in the online marketing efforts, which resulted in , being listed #1 on Google via organic means for 18 consecutive weeks. Lead clients through complex transformations; multiple aspects include shared services, operational improvements, outsourcing /offshoring / in sourcing, planning and executing multi-faceted digital campaigns (TV, web and social media channels). Improved delivery quality and implemented escalation process, monthly dashboards, SLA performance management, HP governance reviews, SOW/changes/invoicing, capability presentations, change/configuration management, delivery of various application code defects & bug-fixes, projects, quick resolutions for client concerns, improvement programs to mitigate risks and to improve profit margins, new proposals creation/business growth, and maintained the reduction of net-promoter run listNegotiate resources, manage deliverable timelines, coordinate dependencies and evaluate change requests to be included within a release, ensuring enhanced system functionalities are made available to support core business processesSuccessfully built credibility through establishing rapport and maintaining communication with stakeholders at multiple levels, both internal and external. SKILL-SETSProductivitySAP, MS-Office, Project, Visio, OmniGraffle, InDesign, Atlassian Suite (Jira, Confuence, Trello), GitHub, Basecamp, WordPress Pulse (Havas), Tableau, Jupyter, Matplolib, Numpy, Pandas, SciKit LearnDevelopment Python, C/C++, HTML5/CSS, jQuery, Angular, XML, SQL, PHP, Demandware/SF CommerceCloud, Drupal, ASP/.NET, SitefinitySCRUM, Agile and Waterfall methodologies.Creative/Ad Serving/VendorSuitesAdobe Creative Suite, Final CutPaid Media: Google AdWords, DoubleClick, Atlas, Hulu, Facebook and YouTube Ad serving, reporting and search.Social: Olapic, CuralateSEO: Dumont ProjectEDUCATIONMachine Learning - Current Big Data Analytics Certification – UC Berkeley completion 7/15/17Certified Scrum Master 6/20/16 Project Management Professional Studies - New York University, SCPS - 2004 Business Management and Marketing - University of Puerto Rico - 1996References available upon Request.
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