II. A. Program Module - General Requirements
Provide current copy of the policies and procedures your agency uses to evaluate consumer satisfaction in the SPA Appendix. The policies should include: 1) the proposed survey schedule, 2) proposed sample size, 3) tabulation information, 4) analysis and follow up process, 5) information on how the results are used to make improvements to services, and 6) timeframe for forwarding the results of ... ................
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