Contained in these pages are Microcall features and ...



Microcall from Inter-Tel is award-winning call management software that collects call data from your telephone system, computes the cost of your long distance calls, monitors for suspicious telephone activity and allows you to create thousands of reports that help you run your business more effectively.

Count on Microcall Call Accounting Software for monitoring employee telephone usage and Internet activity, sophisticated networking capabilities, VoIP tracking, optional Browser-based reporting and IP-based connectivity.

Microcall Benefits

• Control telecom expenses by budgeting and allocating phone expenses

• Improve productivity of sales and support groups

• Reconcile telephone bills

• Identify unused extensions and trunks

• Stop employee telephone abuse and misuse

• Monitor for unauthorized use of your phone system

• Increase profits - bill clients or tenants for calls made on their behalf

Standard Features Include:

• Complete Automatic Operation

• Remote Network Administration with unlimited LAN/WAN users

• Distribute reports via E-mail, printer, LAN, WAN or Internet – automatically. Import/Export capabilities

• For supported systems, imports activity such as adds, moves and changes

• Track VoIP calls.

• ANI compatibility (ANI automatically identifies customers based on their phone numbers.)

• Program automatic monthly, weekly or daily report generation

• Unlimited instant toll fraud alarms immediately sent by E-mail, pager, printer and screen.

• Online telephone directory, uses the network for employee locating

• Output reports in .html format for company intranet use

• Unlimited custom reports

• Tenant billing/account and authorization codes

• Costing based on AT&T, MCI, Sprint and Bell Company providers or user defined rate tables

• Interfaces with many PBX, Centrex, Key System and PC-based Phone Systems.

• No dedicated personal computer required.

• Drag and drop feature makes it easy to move agents from one department to another.

• Company directory with easy to use interface makes maintaining the company directory simple. The telephone directory updates daily allowing any user connected to your LAN/WAN to access up to date information. Multiple location directory is also available.

• Bill tenants for calls. Assign different rates if desired.

• Bill clients for calls made in their behalf. Use account codes (up to 16 digits long). Microcall will output data to a 3rd-party billing system for consolidation

• Unlimited remote user access.

• Password protection for each menu item available

• Keep track of and bill for telephone equipment usage.

• Easy import of directory information, rates, account codes, calling cards, cell phones, call records and more. Data can also be exported for use in many software packages.

• Complete automation of report printing, fraud monitoring, archiving, call costing and deletion of old records and more.

Microcall Report Categories Include:

• Traffic/Trunk Usage

• Employee Productivity

• Budget/Bill Back

• Toll Fraud Notification

• Advertising Effectiveness and more

Microcall Reports May be Distributed By:

• E-mail

• HTML to Intranet or Internet

• Local or Network Printer

• Computer Screen

• Export to Excel, Lotus, Access and more

Use Microcall reports to review:

• Routing of long distance calls

• Unused extensions and trunks

• What portion of our total bill goes to each department

• How much activity resulted from your last advertising campaign

• Who may have placed calls to “911”.

• How many calls were made to your 800 number trunks

• What calls were made from any given extension

• Total call activity for each agent

System Requirements:

Personal Computer:

• 128MB RAM minimum

• 1 available serial port

• Windows 95/98/200/NT/XP or ME

• Intel processor or compatible

• 1 network card (for network operation and E-mail)

• Screen Resolution: 800x600 with 256 colors

Phone System:

An active SMDR or CDR port (via RS232/serial, file, IP, SQL, etc.) is required. Microcall will interface with any phone system, key system, PC-based phone system or Centrex service that outputs to SMDR or CDR.

Specifications:

Call Storage Capacity:

• 100MB disk space stores 500,000 calls

• 500MB disk space stores 2.5 million calls

• 4GB disk space stores over 20 million calls

System Capacities:

• Extensions – 20,000

• Departments – 20,000

• Trunk Groups – 30,000

• Trunk Circuits – 30,000

• Account Code Length – 16 digits

Rate Tables Included:

• AT&T

• MCI

• Sprint

• Bell Companies

• User Defined rates

• V&H Mileage tables with city names

Microcall’s Standard Reports (partial listing):

|Departmental Summary |Hourly Traffic |

|Extension Summary |Long Distance / 800 Summary |

|Extension Detail |Extension Inbound / Outbound |

|Company Trunk / Traffic |Hourly Inbound / Outbound |

|Extension Call Frequency |Hourly Summary |

|Equipment Detail |Call over 30 minutes |

|Area Code Sort |900 / 976 Calls |

|Account Code |Trunk Area Code Summary |

|Account Exception |Local Calls Report |

|Call Record |Incoming, Local, Long Distance |

|International Calls |Unassigned Extensions |

|Most Expensive Calls |Unassigned Trunks |

|Longest Calls |Unused Trunks |

|Trunk / Circuit Traffic |Unused Extensions |

II. Descriptive of Microcall’s Popular Features

➢ Unlimited Network Access – Microcall allows for an ‘unlimited’ number of users to access Microcall over the LAN / WAN from their own desktop. Various Managers can access their Microcall reports or perform searches from the comforts of their own office. For larger, corporate applications, Microcall works in conjunction with corporate Wide Area Networks using TCP/IP connectivity to retrieve call data from locations across the country.

➢ Microcall will automatically (daily, weekly, monthly) post Reports in HTML format to your company’s Intranet – allowing report viewing using a web browser.

➢ Single Point Entry for Adds/Moves/Changes - Microcall will automatically import adds/moves/changes made from supported phone system administration packages.

➢ Online Telephone Directory - Microcall automatically creates an online, network-based Telephone Directory that gives any network user the ability to “locate” other employee’s names, extensions, departments, etc. The best part is that Microcall automatically updates the Telephone Directory daily so it is always up-to-date. (This advanced, electronic version replaces “paper” phone directories that are almost out-of-date within months of printing.)

➢ Automatic Operation - Microcall’s ‘Scheduler’ automates a majority of Microcall’s capabilities. Highlights include:

• Instant Collection & Costing of Calls

• Automatic Distribution of reports via email, network printer, screen, Server, local printer

• Automatic Backups/Archive to Network Server

• Automatic Deletion of Old Call Records

• Automatic Updates to Telephone Directory

• Automatic (Instant) Toll Fraud Alarm Notification (email, beeper, etc.)…

➢ Reports used in Traffic and Trunk Monitoring – Highlights include:

• Instant notification of trunks and extensions that have not been used (If there is no usage on these trunks/extensions, they can be re-allocated and used instead of purchasing additional equipment.),

• Hourly trunk/traffic usage (determines if you’re over-trunked or under-trunked),

• Trunk summaries (bill back for trunk usage), and more.

➢ Unlimited Custom Reports – Microcall’s Report Generator allows the user to create an unlimited number of reports that can be saved and scheduled to print (email, network) automatically. Exception reports -- ‘long calls’, ‘most frequently dialed number’, ‘expensive calls’, and ‘international calls,’ etc., can also be scheduled to print automatically.

Other features/capabilities include:

❑ Keep track of equipment / equipment charges and bill departments for their portion of the equipment use/expense.

❑ Customer service can track the time spent with each customer by utilizing account code / authorization features.

❑ Companies can also use the account code feature on their phone system and Microcall to track the success of Advertising campaigns, new product releases, customer complaints that need resolution and more.

❑ Shared Tenant Environments can bill back to clients for their portion of the phone bills and overall phone usage.

❑ With the ANI feature (caller ID) on your phone system, marketing departments can use Microcall reports to see where potential customers are calling from.

Microcall Toll Fraud Alarms:

Microcall includes advanced toll fraud alarms that allow the user to create an unlimited number of alarm conditions. Microcall will instantly alert you of potential fraud by email, beeper (pager), message to screen of PC, and a message to a printer.

Here are some examples of Microcall Toll Fraud Alarms:

Data Collection Alarm – Microcall lets you know when call data is no longer being collected from your phone system. For example, if no call records were collected in the last 15 minutes, an alarm is triggered.

Call Maximum Alarm – Microcall lets you know when a user specified number of calls has been exceeded during one hour. For example, if more than 50 calls were made between 2AM and 3AM, an alarm is triggered.

Instant Alarm – Microcall alerts you instantly of potential fraud. You can set up any number of alarm conditions. For example, if a call is made to France, an alarm is triggered.

Daily Alarms – Microcall alerts you when certain daily totals (number of calls, duration, cost) have been exceeded. For example, if the total cost for yesterday’s calls exceeds $500, an alarm is triggered.

Scheduled Alarm – Microcall alerts you when a certain “user specified” daily, weekly, or monthly conditions are met. For example, if during the previous month, Extension 2348 called area code 312 more than 50 times, an alarm is triggered.

Microcall PC Requirements:

Pentium computer

4 Gigabyte Hard Disk (stores approx. 15 to 20 million calls per site)

64 MB RAM (more memory recommended for larger systems)

Network Card (network connection)

Windows 95, 98, 2000, NT, XP or ME

MAPI Compliant email program

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