Siebel Installation Guide for Microsoft Windows - Oracle

Siebel Installation Guide for Microsoft Windows

Siebel Innovation Pack 2013 Version 8.1/8.2, Rev. A April 2014

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Contents

Siebel Installation Guide for Microsoft Windows 1

Chapter 1:

What's New in This Release

Chapter 2: Overview of Installing Siebel Business Applications

Installation-Related Changes for Siebel Innovation Pack 2013 27 Before You Install Siebel Business Applications 30 Overview of Siebel Business Applications Server Architecture 31 Roadmap for Installing and Configuring Siebel Business Applications for a New Deployment 32 Roadmap for Installing and Configuring Siebel Business Applications in an Upgrade Case (Existing Database) 36 Roadmap for Installing Siebel Business Applications in a Patch Installation Case (Existing Installation) 39

Chapter 3: Installing Siebel Enterprise Server Components and the Siebel Web Server Extension

About Installing Siebel Business Applications 41

Installing Siebel Enterprise Server 42

Installing Siebel Enterprise Server as a New Installation 42 Installing Siebel Enterprise Server as a Migration Installation 46

Installing the Siebel Web Server Extension 49

Installing the Siebel Web Server Extension as a New Installation 50 Installing the Siebel Web Server Extension as a Migration Installation 53

Installing Siebel Enterprise Server Components and Siebel Web Server Extension in Unattended Mode 55

Chapter 4: Configuring Siebel Enterprise Server Components and the Siebel Web Server Extension

About Configuring Siebel Business Applications 59 Starting a Siebel Configuration Wizard 60

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Configuring the Siebel Gateway Name Server 63 Configuring the Siebel Enterprise 64

Installing the Siebel Database 72

Configuring the Siebel Server 72 Process of Configuring the Siebel Web Server Extension 76

Configuring the SWSE Logical Profile 77 Applying the SWSE Logical Profile 83

About Configuring the Siebel Web Server Extension 85

Chapter 5: Installing the Siebel Database on the RDBMS

About Installing the Siebel Database 87

About Installing a Database 88 About Adding a Language to an Existing Database 89 About Database Updates for Siebel CRM Version 8.1.1.11 or Version 8.2.2.4 89

Creating Table Owner and Administrator Accounts 90

Running the grantusr.sql Script on an Oracle Database 90 Running the grantusr.sql Script on IBM DB2 91 Running the grantusr.sql Script on Microsoft SQL Server 93

Installing the Stored Procedures and User-Defined Functions on IBM DB2 93

Installing the Siebel Database 94

Setting Up Your Environment to Support Global Time Zone 99 Populating the Siebel File System 100

Importing a Siebel Repository Manually into the Siebel Database 100

Chapter 6: Additional Postinstallation and Configuration Tasks

Starting the Siebel Gateway Name Server 105

Starting the Siebel Server Service 106

Process of Configuring Load Balancing for Siebel Business Applications 106

Generating the Load Balancing Configuration File (lbconfig.txt) 107 Setting Up a Third-Party HTTP Load Balancer 108 Setting the Load Balancer Connection Timeout Interval 110 Monitoring Servers with Siebel Native Load Balancer or Third-Party HTTP Load Balancers

110

Preparing to Run Siebel Server Components 111

Enabling and Disabling Server Component Groups 112

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Enabling and Disabling Language-Specific Application Object Managers and Adding Languages 112 Synchronizing Batch Components 113 Saving Component Job Definitions During an Upgrade 113 Migrating Siebel Enterprise Server and Siebel Server Parameter Settings 114 Performing Additional Tasks to Configure Siebel Servers 114 Enabling Siebel Open UI 114 Updating the CRC Parameter 117 Obtaining Updated Siebel Repository Files 118 About Installing Additional Siebel Servers for an Existing Siebel Enterprise 119

About Installing and Deploying Siebel Business Applications with Multiple Languages 120

About Language Deployment and the Siebel Network Image 121 About Language Deployment and Patch Installations 121 About Language Deployment on Siebel Server and Siebel Web Server Extension 122 About Language Deployment Tasks Using the Database Configuration Wizard 123 About Language Deployment for Unshipped Languages 123 Limitations for Installing Additional Languages 124 Scenarios for Installing and Deploying Multiple Languages 125 Installing and Deploying All Required Languages Once 126 Installing All Required Languages but Deploying Some Languages Later 127 Installing and Deploying Additional Languages 129 Importing Locale-Specific Data into the Siebel Repository 131

Additional Tasks for the Siebel Web Server Extension and the Web Server 132

Verifying the Siebel Virtual Directories on the Web Server 133 Creating Custom Virtual Directories 134 Supporting ASP Pages and Siebel Virtual Directories on the Same Instance of Microsoft IIS

134 Setting SWSE and Virtual Directory Permissions 134 Restarting the Web Server 135 Enabling HTTP Compression for Siebel Business Applications 135 Editing the SWSE Configuration File (eapps.cfg) 137 Configuring the Default HTTP and HTTPS Ports for the Web Server 138 About the Siebel Enterprise Security Token 138 Updating Web Server Static Files Using the Siebel Enterprise Security Token 139

Chapter 7: Installing Siebel Web Clients and Siebel Tools

About Installing the Siebel Web Client or Siebel Tools

Siebel Web Client Installer Workflow 142 About ActiveX Controls for High Interactivity 143

141

Process of Installing the Siebel Web Client 143

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