Customer Satisfaction Questionnaire
Customer Satisfaction Questionnaire
+49(0)2762614100
Please give your
opinion to questions
below and tell us how
content you are with
Salzer Electric.
Details for filling in the questionnaire:
1. Please fill in the questionnaire completely.
2. Please mark only one item per question.
3. Your comments and suggestions are welcome.
In case you are not satisfied would you please give us any
reasons in the field ?comments¡°.
Your statements will of course be kept in confidence and
only used for internal purposes. Print out the questionnaire,
fill in manually and fax it to us:
+49(0)2762614100
Thank you very much for your support.
Voluntary Declaration
Company
Position
Surname
First Name
Street
Post Code
City
Country
Telephone
Email
Fax
1. Are you satisfied with S?lzer Electric image for the following¡
Very
satisfied
satisfied
Neither
satisfied
Very
No
nor
dissatisfied dissatisfied dissatisfied comment
Internet Presence
Information Material
(brochures, manuals, catalogues etc.)
Consulting and Service
+49(0)2762614100
Breadth of Product Range
Latest Products
Overall Appraisal
Comments:
2. How would you judge the quotation processing refering to features mentioned below?
Very
satisfied
satisfied
Neither
satisfied
Very
No
nor
dissatisfied dissatisfied dissatisfied comment
Quick response to Quotation
and order Confirmation
Quotation Details
Staff¡®s Availability
Lead Time
Overall Appraisal
Comments:
3. What is your opinion of Salzer Electric order processing?
Very
satisfied
Adherence to Delivery Dates
Flexibility of Delivery Time and Quantity
Handling of Complaint
Packaging
Overall Appraisal
Comments:
satisfied
Neither
satisfied
Very
No
nor
dissatisfied dissatisfied dissatisfied comment
4. What do you think about the technical consulting service at Salzer Electric?
Very
satisfied
satisfied
Neither
satisfied
Very
No
nor
dissatisfied dissatisfied dissatisfied comment
Staff¡®s Capacity
Variety of Solutions
Speed of Response
Technical Documentation
+49(0)2762614100
Overall Appraisal
Comments:
5. Do you consider Salzer Electric Product Quality satisfactory?
Very
satisfied
satisfied
Neither
satisfied
Very
No
nor
dissatisfied dissatisfied dissatisfied comment
Product Quality
Design and Function
Technical Properties
Price / Performance
Economic Life-time
Safety
Overall Appraisal
Comments:
6. What is your opinion of Salzer Electric customer service?
Very
satisfied
Customer Support
Handling of Complaint
Easy Processing
Staff¡®s Knowledge
Customer Service
Overall Appraisal
Comments:
satisfied
Neither
satisfied
Very
No
nor
dissatisfied dissatisfied dissatisfied comment
7. What is your opinion about Salzer Electric in general?
Very
satisfied
satisfied
Neither
satisfied
Very
No
nor
dissatisfied dissatisfied dissatisfied comment
Satisfaction
Comments:
+49(0)2762614100
8. Is it your intention that you would continue to use Salzer Electric in the future?
Yes
No
Perhaps
Yes
No
Perhaps
Average
Below
Average
No
comment
Below
Average
Equal
Further Contact
Comments:
9. Would you recommend Salzer Electric to a collegue/company?
Recommendation
Comments:
10. If possible would you please rate Salzer Electric as a supplier?
Good
Supplier Rating
Comments:
11. How would you rate Salzer Electric compared with our competitors?
Above
Average
Image
Quotation Processing
Technical Support
Product Quality
Customer Service
Comments:
................
................
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