Package Fact Sheet - Robi
-8572517145Service ConceptDownload Zone00Service ConceptDownload ZoneName of the Service: Download ZonePortal link: Zone:Live Media Limited is going to offer a WAP based service named Download Zone. It’s a mobile portal which offers multimedia contents, mobile games, and mobile applications for ROBI subscribers. Download Zone will only be accessible to ROBI active data subscribers when browsed using 3G/EDGE/GPRS connection on mobile browser. Subscribers will get below categories content from the portal- Wallpaper Animation Video Full Song ToneService Modality:To activate the service users have to send a SMS with START DZ to 16348 or have to visit: day registered user will get UNLIMITED FREE contents. There will be no download charge applicableRegular Data charge for content download shall be applicableDownload Zone shall have Dynamic Content Sorting, Rotating Promotional Banners, Recommendation Engine and Dynamic Search There will be WAP push system available to aware Download Zone users about the new content downloadsTo deactivate the service users have to send a SMS with STOP DZ to 16348 or have to visit: and click on unsubscription button, placed on the portal bottom.How to use:You need to log on to WAP site your mobile via your mobile browser with ROBI Internet. And download your favorite multimedia content Here are some pointers to HELP you connect:Your mobile is configured with Robi Internet (WAP/Internet) settings. You have enough credit, especially if you are using a prepaid/postpaid.How to Subscribe:Through SMS: START DZ and send to 16348Through Portal: Go to click on the subscription link.How to Unsubscribe:Through SMS: STOPDZ and send to 16348Through Portal: Go to click on the unsubscription link.Tariff: ContentPriceAuto-renewalDaily SubscriptionBDT 2.00YesNote: 3% Supplementary Duty (SD) , 15 % VAT on tariff inclusive of SD and 1% surcharge on base tariff will be applicableData charge will be applicable for browsing the portal and downloading content..________________________________________________________________________Help and SupportFirst Level Support:Support Email: support@live-Customer Care Number: +88 01832343871, +88 01855268907(10:00am-6:00pm without Friday and Public Holyday)Unlimited Download Zone FAQsWhat is Download Zone Portal?WAP based portal for the Robi users. Download Zone offers multimedia contents, mobile games, and mobile applications for ROBI subscribers. Download Zone will only be accessible to ROBI active data subscribers when browsed using 3G/EDGE/GPRS connection on mobile browser and can download unlimited content everyday only at TK 2.00 (+SD,VAT & SC). To download any content users have to subscribe to this service and a subscription charge of TK 2.00 (+SD, VAT & SC) (auto-renewable) will be applicable. What is the portal link?You need to log on to WAP site from your mobile via your mobile browser with ROBI Internet.How do I get the link for Sports WAP service?You need to type “START DZ” and send to 16348. User will get the portal link in reply SMS.How to subscribe to the Download Zone service?Through SMS: START DZ and send to 16348 Through Portal: Go to and click on the subscription link.How will I download content?You have to click on the content that you wish to download.How many content can I download Free a day?You can download unlimited free content a day.How to unsubscribe from the service?After successful subscription to the service, user will be able to see the unsubscribe button at the bottom of the portal and by clicking “unsubscribe” user can opt out and de-registered from the service.To unsubscribe Via SMS, subscriber needs to type STOP DZ and send to 16348.I could download content till yesterday but cannot today, why?If your subscription is not renewed due to low balance you will not be able to enjoy the service.I get error message: 'Low Balance, Recharge and try again', what does it come?This message is displayed when you do not have sufficient balance in your account/number or your daily renewal has been unsuccessful. To continue enjoying, kindly refill your account/number and try again.Why do I need a Robi data connection?Robi data connection is required to validate your subscription status with the platform.Is there any data charge to download content?Yes there will be standard data charges as per your subscribed data plan.What are the supported OS/ platforms?It Supports Java, Android, iOS, Tizen platform.What are the supported browsers for this service?Native browsers, Opera.Is there any handset dependency?No, but different handset have their different download process.Is there any regular charge application for the content?No, there will be no charge for content download._________________________________________________________________________THE END_________________________________________________________________________ ................
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