ADULT PLUS SURVEY
A Guide to Training
for Carers, Personal Assistants (PAs) and Individual Employers
2018/19
This guide includes information about training organised or paid for by Doncaster Council as well as other resources, training and support opportunities.
Doncaster Council cannot be held responsible for or verify the accuracy or content of the information available from other sources, this is provided to assist.
In this document, the following definitions apply:
• Individual Employer – Someone who is employing their own staff (Personal Assistants) to provide care and/or support either for themselves or on behalf of another person.
• Personal Assistant (PA) – Someone who is employed directly by a person who needs care and/or support, or employed by another person on their behalf (an Individual Employer).
• Carer - Someone who provides unpaid care for a family member, a friend or another person in need of assistance or support with daily living who could not manage without that support because of a physical or mental illness or impairment or because of a substance misuse issue.
Why is training important?
Offering training is essential to make sure that any care provider:
• can work safely
• meet the requirements of your insurer
• are good at the job and develop their skills
• develop confidence and a sense of achievement
• enjoy their job and want to keep doing it!
But I can’t afford training!
Everything in this document is FREE and money is also available to pay for things like travel expenses, paying staff to cover while a regular PA or carer is attending training or to pay for other training you might want that isn’t free.
Please visit or call 0113 241 1275 or email funding@.uk to apply.
Contents
|Training Courses for Carers, PAs and Individual Employers………………………………………………………………….. | |
| |4 |
|How to book courses…………………………………………………. | |
| |11 |
|E-Learning (Online Courses)……………………………………….. |11 |
| | |
|Qualifications……………………………………………………………… |12 |
|Diploma in Health and Social Care (Personal Assistants route)……………. |12 |
|Care Certificate…………………………………………………………………………………… |12 |
| | |
|Other Support…………………………………………………………….. |13 |
|Skills for Care……………………………………………………………………………………… |13 |
|Active Independence………………………………………………………………………….. |13 |
|PA Peer Support Service……………………………………………………………………… |14 |
|Live Inclusive………………………………………………………………………………………. |14 |
|Workforce Forum……………………………………………………………………………….. |14 |
|SCILS – Social Care Information and Learning Service………………………….. |15 |
| | |
| | |
|Appendices…………………………………………………………………. |16 |
|Appendix A – Training Log…………………………………………………………………... |16 |
|Appendix B – Distance learning Booking Form…………………………………….. Terms and Conditions (for Doncaster Council classroom training |17 |
|courses)………………………………………………………………………………………………. | |
| |18 |
Training for Carers, Personal Assistants (PAs) and Individual Employers
All training courses are available FREE to anyone working in social care in Doncaster, including Carers, PAs and Individual Employers.
|Classroom |
| |
|E-learning – Doncaster Council (DMBC) |
| |
|E-learning – Active Independence (AI) |
| |
|Distance Learning (see booking form Appendix B) |
| |
|The colour coding below relates to the type of training and who is providing it. |
|Recommended Training for Carers and PAs |
|For each subject there is a choice of courses so you can choose the method of learning that bests suits how you learn. Some courses might also be useful for Individual Employers. These |
|courses are all Doncaster based. |
|Subject |Method |What is there to choose from? |Course Length |
|Introduction to being |Classroom |The Role of the PA - To be confirmed. Expected to include outline of role, rights, responsibilities, boundaries, |TBC |
|a PA | |communication and confidentiality. | |
| |E-learning – AI |The Role of the PA - Understanding of the role and how it might be different from traditional care roles. |3 hours |
| |E-learning – DMBC |The Care Certificate – Helpful induction for all care workers who are new to the care sector. See page 12 for more |Depends on module |
| | |information. | |
| |Distance Learning |Preparing to Work in Adult Social Care |At own pace |
| |E-learning – AI |Disability Equality Training – to be confirmed. |TBC |
| |Distance Learning |Equality and Diversity |At own pace |
| |Classroom |Person Centred Approaches - explore person centred approaches and how they can be applied within the workplace. |1 day |
| |E-learning – DMBC |Dignity & Respect - What dignity and respect means and how you can ensure it is maintained for everyone you work |30 mins |
| | |with. | |
| |Classroom |Personal Safety for PAs and carers – To be confirmed. Personal safety when working alone and guidance on conflict |TBC |
| | |management. | |
| |Classroom |Record Keeping & Report Writing - Understanding the importance of good quality record keeping and skills to write |1 day |
| | |clear, concise records and reports. | |
|Carers |E-learning – DMBC |Carer Awareness - Raising awareness of carers and carer issues. |30 mins |
|Safeguarding |Classroom |Safeguarding Awareness for PAs and Carers – Enable you to recognise adults who may be at risk of abuse or neglect, |3 hours |
| | |understand your role, responsibilities, local policies and procedures and appropriately report concerns. | |
| |E-learning – DMBC |Safeguarding Awareness - Enable you to recognise adults at risk of harm or abuse and knowledge about your roles and |90 mins |
| | |responsibilities. | |
| |E-learning – DMBC |The Care Certificate –Safeguarding Adults (Module 10) and Safeguarding Children (Module 11). See page 12 for more |Depends on module |
| | |information. | |
| |Distance Learning |Dignity and Safeguarding in Health and Social Care |At own pace |
|Moving and Handling |Classroom |Moving and Handling (Passport) - Ensuring the right skills/knowledge to move and handle people safely, prevent |1 day induction |
| | |injury/discomfort for all involved. Includes: back care, load handling, sitting, standing & walking, bed mobility, |Specific modules vary |
| | |hoisting, small equipment, wheeled equipment, lowering to floor and assisting off the floor and handling larger |from 1.5-3 hours |
| | |people | |
| |E-learning – DMBC |Basic Back Care - Raise awareness of safe manual handling of loads and people to reduce the risk of injury to you or |45-60 mins |
| | |the cared for. | |
| |Classroom |Manual Handling Awareness (load) - To improve the safe handling of inanimate loads (e.g. equipment) and not people. |3 hours |
| |Classroom |Safe Use of Ladders and Stepladders - To improve safety of participants and others by the appropriate use of ladders |2 hours |
| | |and stepladders. | |
|Food Safety |Classroom |Food Safety Awareness in the home for PAs and Carers – Reducing the risk of food related illness when prepare meals |3 hours |
| | |or drinks and snacks for the person you care for. | |
| |Classroom |Food Safety Level 2 accredited – To understand the importance of hygiene surrounding food preparation and maintain |1 day |
| | |associated safe working practices in accordance with legal requirements. | |
|Health and Safety |Classroom |Health & Safety Awareness in the home for PAs, Individual Employers and Carers – To support PAs, individual employers|3 hours |
| | |and Carers to reduce the risk of accidents/incidents or ill health to themselves or others in a home setting. | |
| |E-learning – DMBC |The Care Certificate – Health and Safety (module 13). See page 13 for more information. |Depends on module |
|Infection Control |Classroom |Infection Prevention and Control in the home (for PAs, Carers and Individual Employers) – Understanding how to reduce|3 hours |
| | |the risk to the people you care for and yourself of Health Care Acquired Infections (HCAIs). | |
| |E-learning – DMBC |The Care Certificate – Infection Prevention and Control (module 15). See page 12 for more information. |Depends on module |
| |Classroom |Infection Prevention and Control in a Health and Social Care Setting – Basic understanding of the principles of |9 hours ( 2 x 4 ½ hour |
| | |infection, prevention and control in care settings (may be useful for Employers or senior PAs). |days) |
| |Distance Learning |Infection Control |At own pace |
|Healthy Eating |Classroom |Healthy Eating and Food Allergy Awareness for PAs and Carers – To enable delegates to support the people they care |3 hours |
| | |for to make healthy food choices and increase knowledge of food allergies/intolerances to ensure client safety. | |
| |E-learning – DMBC |Healthy Lifestyles – Understanding of the benefits of physical activity, a healthy, balanced diet and ways of |15 mins |
| | |maintaining a healthy weight. | |
| |E-learning – |Adult Obesity – An introduction to the causes and impact of the condition. |35 mins |
| |Distance Learning |Nutrition and Health |At own pace |
|Fire Safety |Classroom |Fire Safety for Carers, PAs and Individual Employers - Develop basic fire safety awareness and maintain fire safety |3 hours |
| | |in a home environment. | |
|Medications |Classroom |Medication Awareness in the home for PAs, Individual Employers and Carers - Develop an overall awareness of |3 hours |
| | |requirements and good practice relating to administering medication that safeguards both the Carer, PA and the | |
| | |employer. | |
| |Distance Learning |Safe Handling of Medicines |At own pace |
|First Aid |Classroom |First Aid Awareness for Carers and PAs – To include dealing with minor injuries and respiratory problems, managing |3 hours |
| | |major illnesses (such as stroke or heart attack) and contacting emergency services. | |
| |Classroom |First Aid: Emergency First Aid at Work - To achieve the Emergency First Aid at Work Qualification and administer |1 day |
| | |First Aid in the workplace. | |
| |Classroom |First Aid: First Aid at Work -. Following successful completion of the course and the examination the delegate will |3 days |
| | |be a fully qualified first aider. | |
|Individual Employer |Classroom |How to be a good employer – Training to support people who directly employ care and support staff for themselves or |TBC |
|Training | |someone else to include employment basics, recruitment, induction, support and supervision. | |
| |E-learning – AI |Personalisation and Assessment process - Using the personal experiences of people who have gone through the |3 hours |
| | |assessment process to get a care package and then moved on to employ PAs | |
|Diabetes |Classroom |Diabetes Awareness for PAs and Carers - A brief overview and awareness of Diabetes for PAs supporting someone with |3 hours |
| | |the condition. | |
| |Classroom |Blood Glucose Testing and Insulin Injections for PAs and carers - More detailed information relating to testing blood|3 hours |
| | |glucose levels and administering insulin via an Epipen for PAs supporting someone with Diabetes. | |
| |Distance Learning |Care and Management of Diabetes |At own pace |
|Foot Care |Classroom |Foot Care for PAs and Carers - To provide basic nail care and foot hygiene that the client would provide for |3 hours |
| | |themselves, if they were able. | |
|Dementia |Classroom |Dementia - Basic Awareness (Tier 1) - Understanding of what dementia is, common signs/symptoms, how the condition |3 hours |
| | |progresses and how to support people with dementia in a person-centred way. | |
|(all care workers who | | | |
|care/support people | | | |
|living with dementia, | | | |
|should be trained to | | | |
|at least Tier 2) | | | |
| |Classroom |Essential Dementia Skills for Care Workers (Tier 2) – To be confirmed. A more in depth understanding of dementia and |2 days (split over 2 |
| | |associated issues. All care workers who support people living with dementia should be trained to this level. |weeks) |
| |Classroom |Behaviours that Challenge: A Positive and Proactive Approach for Older People – Skills and knowledge to respond |1 day |
| | |positively to behaviours which may be challenging, including those caring for people with Dementia. | |
| |Classroom |Reminiscence – subject to demand (sharing life experiences, memories and stories from the past) – An introduction to |1 day |
| | |reminiscence and the skills and knowledge to carry out reminiscence sessions with clients. | |
| |E-learning – DMBC |The Care Certificate – Awareness of Mental Health, Dementia and Learning Disabilities (module 9). See page 12 for |Depends on module |
| | |more information. | |
| |Classroom |Activities, Motivation and Creativity - Therapeutic activities and techniques to improve care of older people and |1 day |
| | |people with dementia. | |
| |Distance Learning |Dementia Care |At own pace |
|End of Life |Classroom |Death, Dying and Bereavement – A basic overview of principles and issues around helping clients to cope with dying |1 day |
| | |and death, and enable them to support significant others, clients and staff into bereavement. | |
| |Classroom |Palliative Care Education Programme (Tier 1) - An understanding of palliative care, communication, symptom |7 hours |
| | |management, interventions and advanced care planning. | |
| |Distance Learning |End of Life Care |At own pace |
|Autism |E-learning – DMBC |Autism Awareness - Basic facts about autism, Asperger’s syndrome and the autism spectrum, the effects of the disorder|20 mins |
| | |on social interaction and the senses and how you can support those with the condition. | |
| |Classroom |Autism Basic Awareness - An overview of Autistic Spectrum Conditions (ASC) and related conditions, how it may impact |1 day |
| | |upon an individual’s life and their ability to interact with other people and their surroundings. | |
| |Classroom |Autism Advanced - An advanced overview of Autistic Spectrum Conditions (ASC) and related conditions, how it may |1 day |
| | |impact upon an individual’s life and some of the reasons for behaviour that challenges. | |
| |Classroom |Autism Exploring Sensory Issues - An overview of Sensory Integration Difficulties (SID) and related conditions, how |1 day |
| | |SID may impact upon an individual’s life and some of the reasons for behaviour that challenges. | |
| |Distance Learning |Autism Awareness |At own pace |
|Learning Disabilities |Classroom |Behaviour that challenges: A Positive and Proactive Approach in Learning Disabilities - The skills and knowledge to |2 days |
| | |respond positively to behaviours which may be challenging. | |
| |Distance Learning |Working with Individuals with Learning Disabilities |At own pace |
|Mental Health |E-learning – DMBC |Mental Health Awareness (e-learning) – Recognise terminology, understand social context, identify forms/causes of |30 mins |
| | |mental illness including depression psychotic illness and effects of drugs and alcohol. | |
| |E-learning – DMBC |Drugs & Alcohol Awareness - Raise awareness of drugs and alcohol looking at recommended guidelines for alcohol |20 mins |
| | |consumption, useful tips for cutting back, common drug types, side effects and symptoms. | |
| |Distance Learning |Mental Health Problems |At own pace |
| |Distance Learning |Working with People with Mental Health Needs |At own pace |
|Mental Capacity |Classroom |Mental Capacity Act (MCA) – Basic Awareness - Implications of MCA on practice where clients may lack capacity to make|3 hours |
| | |decisions themselves. | |
| |E-learning – DMBC |Mental Capacity Act (MCA) Awareness - Provides a basic knowledge and understanding of the MCA and how it impacts on |60 mins |
| | |your role | |
|Restraint |Leaflet / toolkit - AI|‘Let’s Talk About Restraint’- Understand the term restraint, think about how to have the conversation with your |3 hours |
| | |Carer, PA or employers and about the different ways to keep people safe. | |
|Deaf Awareness |E-learning – DMBC |Deaf Awareness - Information and guidance on deafness and communication support. |15-20 mins |
|Stroke |Classroom |(Caring for) Stroke Survivors - Provides the skills and knowledge, to effectively care for and support individuals |1 day |
| | |following a stroke. | |
| |E-learning – DMBC |Strokes - Understand what causes a stroke, different types of strokes, strategies to prevent them and how best to |35 mins |
| | |support a patient's recovery. | |
|Continence |Classroom |Continence Training - Awareness of continence/incontinence issues and the skills and knowledge to deliver good |3 hours |
| | |continence care. | |
|Dysphagia |Classroom |Dysphagia - Understanding of Dysphagia, signs, symptoms, associated problems associated and ways to support people |3 hours |
| | |with difficulty eating. | |
|Epilepsy |Classroom |Epilepsy – Understanding of Epilepsy and supporting those with the condition. |3 hours |
|Health |Distance Learning |Common Health Conditions |At own pace |
|Domestic Violence |E-learning – DMBC |Domestic Violence and Abuse, Introduction - Understand and recognise domestic violence and abuse and help victims. |30mins |
| |Classroom |Domestic Violence and Abuse, Brief Overview - Level 1 - Brief overview of domestic violence and abuse for people who |3 hours |
| | |don’t work directly with children and families but who may come across abuse situations. | |
| |Classroom |Domestic Violence and Abuse – Level 2 - In depth knowledge of domestic abuse for people who work with children and |1 day |
| | |families, and as a result, may come across domestic abuse situations. | |
|Assistive Technology |E-learning – DMBC |Assistive Technology – Introduction to assistive technology, overview of Telecare/Telehealth and how it can support |35 mins |
| | |people in their own homes. | |
How to book courses
|Classroom courses |
• To check course dates, availability or book on a course please visit - see page 11 for detailed instructions to use Seminar or email awft@.uk or ring 01302 736576 or 01302 737721 (email is preferred)
• Please make sure you tell us if you are a Personal Assistant (PA), Carer or an Individual Employer when you book
Although not for everyone, E-Learning courses can be a faster and easier way of accessing training and information. All courses are FREE OF CHARGE, can be accessed on mobile or fixed devices and candidates will get a printable certificate once completed.
E-learning – Doncaster Council (DMBC)
All DMBC online training (and links to the other online training mentioned in this guide) can be found on Doncaster’s Learning Zone: if this link do not connect copy and paste into your internet browser.
If you’ve not used this before then you need to:
• Email the following information to awft@.uk:
o Your name
o Email address
o Your role (e.g. Carer, Personal Assistant, Individual Employer etc.)
o Who your employer is (or if you are looking for work)
o Whether or not you already have an account with the Learning Zone
• Once this information has been input by someone in the workforce development team you will get an email containing a Username and Password.
• Go to on the green button on the bottom right hand side of the screen which says ‘Creating / Amending an Account’ and log in.
• A list of courses can be found under the heading ‘Find Courses’ on the black bar at the top of the screen.
E-learning – Active Independence (AI)
To access any online training from Active Independence then simply:
• Go to: .
• Select the course you are interested in by looking through the blue bars on the right hand side of the page
You will then be asked to log in. If you’ve not used this before then you will need to create an account. Simply:
• Click on the word ‘Create an Account’.
• Type in a username and password.
• You’ll be sent a confirmation email and start learning.
Qualifications
Diploma in Health and Social Care (Personal Assistants route)
• The nationally recognised Level 2 or 3 Diploma in Health and Social Care (Adults) includes a route specifically for Personal Assistants and confirms competence in some key areas of Health and Social Care.
• For more information please contact AWFT@.uk or telephone 01302 737806.
• This course is currently delivered free of charge by the Doncaster Council except for a small registration fee, the cost of which can be claimed back from Skills for Care’s Individual Employer fund mentioned on page 2.
Care Certificate
• While not strictly a qualification, the Care Certificate is a set of 15 standards that can give confidence that workers have the introductory skills, knowledge and behaviours to provide good care and support.
While some of the training outlined earlier in this document and the Care Certificate e-learning modules on the Council’s Learning Zone ( if this link do not connect copy and paste into your internet browser.
• will cover the taught elements of the Certificate, workers MUST be judged as ‘competent’ in their workplace before they can actually complete it. The Care Certificate CANNOT be completed by only attending classroom based training or e- learning.
• PAs and their employers can access the workbook and assessment framework for the Care Certificate on
Other Support
If you know of any other training or other support opportunities or organisations available then please do not hesitate to contact us at awft@.uk and we will make sure they are included in future updates of this guide.
Skills for Care
Skills for Care is a national charity that aims to create a better-led, skilled and valued adult social care workforce. They provide information, advice and free resources, including the funding for training mentioned on page 2. They also host an information hub for individual employers and PAs with lots of useful information including how to be a good employer, working as a PA, insurance, pensions and training. To have a look visit .uk/iepahub
|Address: West Gate, 6 Grace Street, Leeds, LS1 2RP |[pic] |
|Website: .uk | |
|E-mail: info@.uk | |
|Tel: 0113 245 1716 | |
Active Independence
Active Independence is a 100% disabled persons led organisation. Their aim is to raise aspirations and confidence amongst disabled people and promote increased choice and control in leading an independent life.
They do this through the provision of a range of services and activities:
• Advocacy in navigating the health and social care systems and claiming welfare benefit entitlements
• PA recruitment and employer support through an active PA register
• Training for PAs and their employers both online and in workshops
• PA Support service
Website:
Email: info@
Phone: 07917 607 730
Twitter: /active_ind
PA Peer Support Service
This is a free service run by Active Independence (above). They offer a range of support services to Personal Assistants which include:
• One-to-one phone and face to face support
• Informal peer support sessions twice a month where PAs can meet, share experiences and chat about the many good things about the job as well as any issues
• A monthly newsletter with essential information on a range of topics
You can contact them using the details above or:
Email: pasupport@
Tel: 07925 455 786
Live Inclusive
Live Inclusive aims to support disabled people and people with long term health conditions to live independently. We do this by providing person centred support for individuals and by working to address social barriers to inclusion.
Our services include:
· Information and advice
· Employment support
· Work placement and volunteering opportunities
· Employer training and support
· Access audits
· Support to increase independence
|Web: liveinclusive.co.uk |[pic] |
|Email: enquiries@liveinclusive.co.uk | |
|Twitter: @Live_Inclusive | |
Workforce Forum
This is an opportunity for anyone who provides care or support to a vulnerable adult whether paid or unpaid, to get information and updates on a range of topical issues. It also provides an opportunity for networking, talking through issues/problems with colleagues and sharing best practice. They usually take place 3 times a year. You can book on in the same way as you would for any training courses but if you would like more information please contact awft@.uk or telephone (01302 737619).
SCILS – Social Care Information and Learning Service
Social Care Information and Learning Services is an online learning community dedicated to the Health and Social Care Sector which provides a whole host of resources, information and discussion boards.
You can access this directly through the Council’s Learning Zone (see heading ‘e-learning’). If you wish to access SCILS directly please contact the Workforce Development Team for the registration code at awft@.uk
If you would like:
• any further information
• know of any other information which could be included in this guide
• have any ideas as to how we can better support you as a Carer, PA or individual employer please do not hesitate to contact the workforce team at awft@.uk or contact us directly on 01302 736576 or 01302 737721.
APPENDIX A
Training Log
As an employer you need to keep a record of the training your PA(s) have attended.
Carers and PAs may also like to keep their own record of the training they’ve attended.
Carer/PA Name………………………………………………………………………………
|Course Title |Date attended |Review date |
| | | |
| | | |
| | | |
| | | |
| | | |
| | | |
| | | |
| | | |
| | | |
| | | |
| | | |
APPENDIX B
[pic]C
|Organisation and Contact Details |
|Title: |Name: |Phone: |
|Job Title: |Fax: |
|Organisation Name: |Email: |
|Address: |
|Postcode: |
|First Name | |DOB |Course |NI |
| |Last Name | | |Number |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
|TERMS |
|1. In order to qualify for training, students must be over 19 years of age (born before 01/09/1997), not be in full time education, and |
|have been resident in the EU for the last 3 years. Learners cannot be funded to repeat a course for professional updating. |
|2. The Assessor must be permitted direct contact with the students for the duration of the course. |
|3. We reserve the right to cancel or change any aspect of the course. |
|4. Candidates can only undertake one course at any one time. |
|5. A charge of up to £125 will be levied for individual learners who fail to complete. |
|6. Inductions cancelled with less than 48 hours’ notice will incur a cancellation fee of £150 |
|7. I accept that this information will be stored electronically and will be passed to the training provider. |
|Signature: | |Date: | |
|Course Fee: | N/A |Reference: | CAS |
To register learners for a distance learning course, please complete the following in Block Capitals and either
• Email: enquiries@castraining.co.uk, or
• Post: CAS Training Ltd, The Bungalow, Quarry Lane, North Anston, Sheffield, South Yorkshire, S25 4DB or FAX: 01909 490279
For further information: Call 01909 518615 or 07764301896 or visit castraining.co.uk
Terms and Conditions (for Doncaster Council classroom training courses)
These terms and conditions only apply to Individual Employers, Personal Assistants (PAs) and Carers as defined below:
• Individual Employer – Someone who is employing their own staff (Personal Assistants) to provide care and/or support either for themselves or on behalf of another person.
• Personal Assistant (PA) – Someone who is employed directly by a person who needs care and/or support, or employed by another person on their behalf (an Individual Employer).
• Carer - Someone who provides unpaid care for a family member, a friend or another person in need of assistance or support with daily living who could not manage without that support because of a physical or mental illness or impairment or because of a substance misuse issue.
Anyone else looking to book on to this training should refer to the Terms and Conditions in our main Learning and Development Guide which can be found here: .
Booking a place on any Doncaster Council Training course will result in automatic agreement to the following terms and conditions for Individual Employers, PAs or carers (unless stated otherwise):
1 Booking
a. Information will be circulated regarding the availability of training opportunities at appropriate intervals. A full copy of the current calendar and is available at
b. You must book by emailing: awft@.uk and provide a delegate name for each booking made. Bookings can be amended and substitutes can be sent in place of booked delegates.
c. If you are unable to email, or need to discuss any other aspect for an event, you may phone 01302 736576 or 01302 737721 to book places. You will be asked to provide an email address for booking/event information to be sent to. If this is not possible, we may post information to an address given when booking.
d. Confirmation and joining instructions will be issued around 10 working days before the event – usually to the email address provided by the person making the booking. (Please make sure this is the appropriate email address to use).
e. You must notify us of any special requirements at least 5 days before the event as requested in the joining instructions.
2 Cancellations
a. We will do our utmost not to vary or cancel a course. However, where this is unavoidable, we reserve the right to vary or cancel a course. We accept no liability, if for any reason the course does not take place.
b. The Council need to give all training providers and venues sufficient notice of any cancellation based on the terms specified within the contract. If you need to cancel a place on a course and cannot send a substitute, you must notify Rotherham Training Bookings Team by email at least 7 calendar days before the course start date. The team will not accept cancellations by phone (unless there are exceptional circumstances). Where possible, the team will try to find a substitute from any reserve list held to take the cancelled place.
3 Attendance
You are expected to attend training courses as detailed in the joining instructions issued (see point 8.1d above). This means arriving in time and staying for the full course as requested by the trainer. Delegates on courses may be a mix of Council staff and staff working in the IVP sector and it is expected for all delegates to behave in an appropriate and respectful manner towards the trainer, venue staff and each other.
4 Certificates
It is the responsibility of the training provider to provide certificates and wherever possible they will be issued to the delegate on the day by the course trainer. If for whatever reason this is not possible the trainer will take the delegate’s details and ensure a certificate is subsequently posted out to them. The only exception to this is where the course is accredited. In order to achieve the accreditation, it is not possible to issues certificates for these courses on the day. These will be sent on to the employer following receipt from the accrediting body.
The certificate becomes the property of the delegate, who then is responsible for its safekeeping and for ensuring that if required, it is made available for their employer to inspect and/or copy. It may also be required at a future date to confirm date of initial attendance, to support eligibility to attend a ‘refresher’, rather than repeat the full course.
5 Evaluation of the training
In order to maintain the quality of the training provided, and to enable both you and your employer to demonstrate your competence, the Council expects all delegates to complete the relevant evaluation forms, before the course, during and at the end of the course, and 3 to 6 months after the course. This process will be subject to a periodic sample audit to ensure compliance.
Should you have any queries regarding these terms and conditions or about any training courses, please e-mail: awft@.uk or phone 01302 736576 or 01302 737721
To book, amend or cancel places, email: awft@.uk or telephone 01302 736576 or 01302 737721
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Distance Learning: Confirmation of Learner Interest Booking Form
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