Caregiver Policy Manual - Home at Heart Care

Caregiver Policy Manual

Effective January 1, 2018

? 2017 Home At Heart Care, Inc.

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HOME at HEART CARE

P.O. Box 183

221 3rd Ave. S.W.

Clearbrook, MN 56634

Located at the corner of 3rd Ave. and Elm St. in

Clearbrook

E-mail

info@

Web Site



218-776-3508 Phone

866-810-9441 Toll Free Phone

218-776-3507 Fax

866-810-7008 Toll Free Fax

? 2017 Home At Heart Care, Inc.

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? 2017 Home At Heart Care, Inc.

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Table of Contents

Chapter One .................................................................................................................................... 7

INTRODUCTION ....................................................................................................................... 7

Chapter Two.................................................................................................................................... 9

EMPLOYMENT INFORMATION ............................................................................................ 9

AT WILL EMPLOYMENT .................................................................................................... 9

EQUAL OPPORTUNITY EMPLOYMENT .......................................................................... 9

OPEN DOOR POLICY ......................................................................................................... 10

PERFORMANCE EVALUATIONS .................................................................................... 10

DISMISSAL POLICIES AND DISCIPLINARY PRACTICES........................................... 10

VOLUNTARY RESIGNATION/CHANGE IN EMPLOYMENT STATUS....................... 11

Chapter Three................................................................................................................................ 12

EMPLOYEE RESPONSIBILITIES ......................................................................................... 12

PERSONAL APPEARANCE & PROFESSIONALISM ...................................................... 12

EMPLOYEE FILES .............................................................................................................. 12

UNABLE TO WORK/CHANGE IN SCHEDULE............................................................... 13

PAYROLL/TIME SUBMISSION POLICY ......................................................................... 13

SHAREFILE .......................................................................................................................... 16

FRAUD, WASTE AND ABUSE AWARENESS TRAINING; TIME LIMITATIONS ...... 16

TRAVEL REIMBURSEMENT ............................................................................................ 18

TRAVEL TIME POLICY ..................................................................................................... 19

PCA SERVICE VERIFICATION POLICY ......................................................................... 19

FINANCIAL RECORDS AND CONTROLS ...................................................................... 19

TRANSPORTATION OF CLIENTS .................................................................................... 20

WORK BREAKS / MEAL BREAKS ................................................................................... 20

COMMUNICABLE DISEASE CONTROL PLAN.............................................................. 20

FAMILY AND MEDICAL LEAVE ACT POLICY ............................................................ 21

EMERGENCY USE OF MANUAL RESTRAINTS ............................................................ 21

EMERGENCY RESPONSE, REPORTING & REVIEW POLICY ..................................... 21

INCIDENT RESPONSE, REPORTING AND REVIEW POLICY ..................................... 21

PERSON-CENTERED PLANNING AND SERVICE DELIVERY .................................... 21

Chapter Four ................................................................................................................................. 22

? 2017 Home At Heart Care, Inc.

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ETHICAL STANDARDS ......................................................................................................... 22

GENERAL GUIDELINES .................................................................................................... 22

SAFETY ................................................................................................................................ 23

CONFLICTS OF INTEREST ............................................................................................... 23

ALCOHOL AND ILLEGAL DRUG USE IN THE WORKPLACE .................................... 24

INTELLECTUAL PROPERTY RIGHTS............................................................................. 25

OFFENSIVE/HARASSING BEHAVIOR ............................................................................ 25

POLITICAL ACTIVITIES.................................................................................................... 27

WHISTLEBLOWER POLICY ............................................................................................. 28

SECURITY OF TRANSMITTED INFORMATION ........................................................... 29

MEDIA/SOCIAL MEDIA .................................................................................................... 29

DIRECT MARKETING ........................................................................................................ 31

CAREGIVER/CLIENT BOUNDARIES .............................................................................. 31

DEPOSITIONS ..................................................................................................................... 32

PRIVACY / HIPAA POLICY ............................................................................................... 33

DATA PRIVACY.................................................................................................................. 34

CONFIDENTIAL INFORMATION ..................................................................................... 35

REPORTING OF ABUSE/NEGLECT/EXPLOITATION ................................................... 36

VULNERABLE ADULT MANDATORY REPORTING.................................................... 36

VULNERABLE MINOR MANDATORY REPORTING .................................................... 37

NONDISCRIMINATION ..................................................................................................... 39

Chapter Five .................................................................................................................................. 40

SERVICES ................................................................................................................................ 40

PERSONAL CARE SERVICES ........................................................................................... 40

HOMEMAKING SERVICES ............................................................................................... 42

HOUSEKEEPING SERVICES ............................................................................................. 45

IN-HOME RESPITE CARE SERVICES.............................................................................. 46

INDIVIDUAL COMMUNITY LIVING SUPPORT (ICLS) ................................................ 46

Chapter Six.................................................................................................................................... 47

CAREGIVER TRAINING, WAGE & BENEFITS .................................................................. 47

TRAINING REQUIREMENTS ............................................................................................ 47

WAGES AND BENEFITS .................................................................................................... 48

? 2017 Home At Heart Care, Inc.

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