Caregiver Policy Manual - Home at Heart Care
Caregiver Policy Manual
Effective January 1, 2018
? 2017 Home At Heart Care, Inc.
1
HOME at HEART CARE
P.O. Box 183
221 3rd Ave. S.W.
Clearbrook, MN 56634
Located at the corner of 3rd Ave. and Elm St. in
Clearbrook
E-mail
info@
Web Site
218-776-3508 Phone
866-810-9441 Toll Free Phone
218-776-3507 Fax
866-810-7008 Toll Free Fax
? 2017 Home At Heart Care, Inc.
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? 2017 Home At Heart Care, Inc.
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Table of Contents
Chapter One .................................................................................................................................... 7
INTRODUCTION ....................................................................................................................... 7
Chapter Two.................................................................................................................................... 9
EMPLOYMENT INFORMATION ............................................................................................ 9
AT WILL EMPLOYMENT .................................................................................................... 9
EQUAL OPPORTUNITY EMPLOYMENT .......................................................................... 9
OPEN DOOR POLICY ......................................................................................................... 10
PERFORMANCE EVALUATIONS .................................................................................... 10
DISMISSAL POLICIES AND DISCIPLINARY PRACTICES........................................... 10
VOLUNTARY RESIGNATION/CHANGE IN EMPLOYMENT STATUS....................... 11
Chapter Three................................................................................................................................ 12
EMPLOYEE RESPONSIBILITIES ......................................................................................... 12
PERSONAL APPEARANCE & PROFESSIONALISM ...................................................... 12
EMPLOYEE FILES .............................................................................................................. 12
UNABLE TO WORK/CHANGE IN SCHEDULE............................................................... 13
PAYROLL/TIME SUBMISSION POLICY ......................................................................... 13
SHAREFILE .......................................................................................................................... 16
FRAUD, WASTE AND ABUSE AWARENESS TRAINING; TIME LIMITATIONS ...... 16
TRAVEL REIMBURSEMENT ............................................................................................ 18
TRAVEL TIME POLICY ..................................................................................................... 19
PCA SERVICE VERIFICATION POLICY ......................................................................... 19
FINANCIAL RECORDS AND CONTROLS ...................................................................... 19
TRANSPORTATION OF CLIENTS .................................................................................... 20
WORK BREAKS / MEAL BREAKS ................................................................................... 20
COMMUNICABLE DISEASE CONTROL PLAN.............................................................. 20
FAMILY AND MEDICAL LEAVE ACT POLICY ............................................................ 21
EMERGENCY USE OF MANUAL RESTRAINTS ............................................................ 21
EMERGENCY RESPONSE, REPORTING & REVIEW POLICY ..................................... 21
INCIDENT RESPONSE, REPORTING AND REVIEW POLICY ..................................... 21
PERSON-CENTERED PLANNING AND SERVICE DELIVERY .................................... 21
Chapter Four ................................................................................................................................. 22
? 2017 Home At Heart Care, Inc.
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ETHICAL STANDARDS ......................................................................................................... 22
GENERAL GUIDELINES .................................................................................................... 22
SAFETY ................................................................................................................................ 23
CONFLICTS OF INTEREST ............................................................................................... 23
ALCOHOL AND ILLEGAL DRUG USE IN THE WORKPLACE .................................... 24
INTELLECTUAL PROPERTY RIGHTS............................................................................. 25
OFFENSIVE/HARASSING BEHAVIOR ............................................................................ 25
POLITICAL ACTIVITIES.................................................................................................... 27
WHISTLEBLOWER POLICY ............................................................................................. 28
SECURITY OF TRANSMITTED INFORMATION ........................................................... 29
MEDIA/SOCIAL MEDIA .................................................................................................... 29
DIRECT MARKETING ........................................................................................................ 31
CAREGIVER/CLIENT BOUNDARIES .............................................................................. 31
DEPOSITIONS ..................................................................................................................... 32
PRIVACY / HIPAA POLICY ............................................................................................... 33
DATA PRIVACY.................................................................................................................. 34
CONFIDENTIAL INFORMATION ..................................................................................... 35
REPORTING OF ABUSE/NEGLECT/EXPLOITATION ................................................... 36
VULNERABLE ADULT MANDATORY REPORTING.................................................... 36
VULNERABLE MINOR MANDATORY REPORTING .................................................... 37
NONDISCRIMINATION ..................................................................................................... 39
Chapter Five .................................................................................................................................. 40
SERVICES ................................................................................................................................ 40
PERSONAL CARE SERVICES ........................................................................................... 40
HOMEMAKING SERVICES ............................................................................................... 42
HOUSEKEEPING SERVICES ............................................................................................. 45
IN-HOME RESPITE CARE SERVICES.............................................................................. 46
INDIVIDUAL COMMUNITY LIVING SUPPORT (ICLS) ................................................ 46
Chapter Six.................................................................................................................................... 47
CAREGIVER TRAINING, WAGE & BENEFITS .................................................................. 47
TRAINING REQUIREMENTS ............................................................................................ 47
WAGES AND BENEFITS .................................................................................................... 48
? 2017 Home At Heart Care, Inc.
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