Medical Office Policy and Procedure Manual - MadCap Software
Medical Office
Policy and
Procedure Manual
Company Name, Inc.
1234 Second Ave.
San Diego, CA 92101, USA
Tel: +1. 858.321.1234
Fax: +1. 858.321.5678
info@
This manual was produced using MadCap Doc-To-Help.?
1
Medical Office Policy and Procedure Manual
Revision History
VERSION
1.0
DATE
EDITED BY
NOTES
3
Medical Office Policy and Procedure Manual
Contents
Introduction ............................................................................................ 11
About Cardiology Medical Group ............................................................................... 11
Changes to This Manual ............................................................................................ 11
Cardiology Medical Group Values .............................................................................. 12
Physicians ............................................................................................... 13
Introducing Your Physicians ...................................................................................... 13
Physicians¡¯ Hours of Work ......................................................................................... 13
Locum Arrangements................................................................................................. 13
Staff ......................................................................................................... 15
Business Manager Job Description ............................................................................ 15
Office Assistant Job Description ................................................................................ 16
Immunization ............................................................................................................. 17
Bonding of Employees ............................................................................................... 17
When the Physician Is Away ...................................................................................... 17
Continuing Education ................................................................................................. 17
License Recertification ............................................................................................... 18
Providing Advice without a License ............................................................................ 18
Dating Patients .......................................................................................................... 18
Manual Handling Techniques..................................................................................... 18
Patient/Physician Relationship ............................................................. 21
Patient Rights and Responsibilities ............................................................................ 21
Complaints................................................................................................................. 22
Medical Office Facility Standards ......................................................... 25
General Information ................................................................................................... 25
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