Work Placement Templates - Welcome to your library



Work Placement Templates

These are the templates that the London Borough of Camden uses to support their work placements.

There follows:

• Job Description for Library Services Assistant

• Work Experience Agreement in Camden Libraries

• Participant Questionnaire Library Work Experience Project

• Areas of skill – analysis sheet developed by the RAISE Partnership

• Camden Library Service Induction Programme 2006/2007

• Work Experience Evaluation.

Many thanks to Helen Pollock for providing this set of documents.

June 2007

JOB DESCRIPTION

Designation Library Services Assistant

DIVISION Libraries and Information

GRADE Scale 3/4

SECTION A Basic Objectives

To assist in the provision of a high quality services to users of library services.

To deliver a welcoming, proactive and responsive reception service working to high standards of customer care.

To provide information and referrals, to support informal learning and access to electronic information and to promote reading.

SECTION B Reporting to

Assistant Library Manager

SECTION C Responsible for

SECTION D Major Responsibilities

Level 1 ( Scale 3)

To deal with enquiries by providing a high quality library enquiry service, responding to specialist and general user enquiries, including personal, letter, e-mail or telephone enquiries, by reference to library resources or by referral to alternative sources of information.

Under the supervision and guidance of professional staff, to participate in the selection, presentation and withdrawal of library stock and the preparation of collections of library materials for individuals, groups or exhibitions.

To prepare notices, information sheets and information boards to ensure good, effective communication to customers.

Maintain the library and as an attractive, tidy and welcoming and effective

environment ensuring Health and Safety procedures are observed.

To assist with general administrative tasks such as record keeping, enrolments of library members and learners, materials processing, data input, issue, return and renewal of materials, fault logging and service calls, shelving and tidying of library materials.

To undertake basic financial administration processes including, the payment and collection of library fees, receipt of goods, drafting of orders and invoice checking and inputting.

To work to ensure that library services reach all sections of the community by listening and responding to user’s needs.

To support children and young people’s reading and information needs and to be able to relate to them with understanding and confidence.

To operate library equipment e.g. photocopiers, microfilm readers, security systems and access systems.

To undertake other such duties as are commensurate with the nature of the post and grade, including direct cover for other Library Services Assistant posts, to meet the needs of the service and staff development.

Personal Development

To agree challenging targets and key result areas and a personal work programme with the line manager

To produce a personal development plan for agreement with your line manager

To participate in training course, seminars and personal development programmes appropriate to the responsibilities of the job

Equal Opportunities

The Council is committed to principles of Equality of Opportunity for all in terms of service provision and employment. As an Officer of the Council it is your responsibility to ensure quality of access to jobs and services to women, black/ethnic minorities, lesbians and gay men and people with disabilities, regardless of marital status, age, creed/religion and unrelated criminal conviction. You are expected to be fully conversant with the issues related to equality of opportunity to these groups and actively to further the Council’s policies in this area.

Health and Safety

All officers have a responsibility to ensure the health and safety of persons and members of the public in premises or sites controlled by the Council. The methods of achieving this will be by the provision of safe systems of work, safe and healthy conditions and environment and including such information as, training, instruction and supervision as is necessary to achieve these objectives in accordance with Safety Legislation and Council Safety Policy.

Tobacco and Health Policy

To comply with the Council’s Tobacco and Health Policy which aims to protect and improve the health of the people who live and work in Camden by a ban on smoking in all Council premises (except certain designated areas) and in Council vehicles carrying passengers.

Code of Conduct

All Officers have a responsibility to adhere to the conditions set out in Camden’s Code of Conduct

SECTION E Post holders may be required to work in any Camden Library in order to meet the demands of the service and/or to gain experience and develop in other areas.

Library Service Assistants with significant experience and involvement in supporting Learning might be required to cover for outreach LRA’s in supporting learning in Community Centres on an occasional basis

SECTION F Signature – Job Description discussed and agreed

Signature of Post Holder:

Date:

Work Experience Agreement in Camden Libraries

1. The agreement will take effect from the first day of the work experience placement.

2. This is agreement is for:

Name

Tel No

Email

Address:

| |

|Days of the week on placement : |

| |

|Times: |

| |

|Start date of placement: |

| |

|Length of placement agreed: |

The Line Manager will be:

Name

Contact details:

Details of buddy:

Details of Work Placement Officer: Helen Pollock

Tel 0207 974 6354 or 6520

Email Helen.Pollock@.uk

Dress code, job description and induction checklist: see attached.

The agreement is made between the above

3. Attendance:

The trainee agrees to attend placement on the days and times as above. If the trainee is unable to attend placement on a particular day they will inform their line manager, contacting the library by 9.30 in the morning.

a) The trainee and department are able to extend days of work placement by mutual agreement. The trainee will inform the Work Placement Officer of this change.

b) If the trainee secures paid employment elsewhere while attending work placement they will give their supervisor two weeks notice.

4. Job description and work plan

The department agrees to provide a brief job description outlining the main responsibilities the client can expect to engage in during the work placement. The job description may be developed over time if agreed between the trainee and department. Please inform and involve Work Placement Officer as appropriate.

• Professional development for the client and to assist in the timely integration in the team/organisation

• To ensure the client is engaging in skills and work of value to the employer.

• The work plan will be agreed between supervisor and trainee.

• The trainee keeps a regular record (suggested weekly) of work undertaken, achievements and learning outcomes. This can be reviewed and discussed by the line manager and Work Placement Officer or the Work Experience Induction check-list can be used.

5. Line Management:

a) During the period of the work placement will have a line manager who has direct responsibility for their work.

b) The Line Manager is as named above. If the line manager changes during the work placement the department will inform the Work Placement Officer.

c) Should any problems arise the client is encouraged in the first instance to discuss solutions with their buddy and supervisor. However the Work Placement Officer contact can be rang if the trainee is unable to discuss with their manager of if they have not resolved the issue.

d) The Work Placement Officer will meet with the trainee at intervals and times suitable to both.

6. Monitoring:

a) The Work Placement Officer will visit the department and trainee 4 weeks after the work experience has started. This is to ensure that all parties are satisfied with the arrangements.

b) The visit will require the Work Placement Officer contact to be able to discuss progress in confidence with the supervisor and the client in two separate interviews. A reasonably quiet space will be required.

c) Monitoring forms will be used to record discussions, and a copy retained by each party.

d) A further visit will be made half way through the placement

e) At the conclusion of the placement, the trainee should have a reference, and copies of the Induction checklist and two appraisal documents.

7. Camden Council agrees to pay the trainee weekly fares and expenses of:

• £3-00 for lunch in any full day worked on production of a receipt

• reasonable bus fares to and from work in the form of bus saver tickets.

TO BE SIGNED AND DATED BY BOTH PARTIES

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Participant Questionnaire

Library Work Experience Project

| |Background information | |

|1 |Have you ever been on a work placement before and if so, say where| |

| |and what you were doing | |

| | |Frequently |Sometimes |Seldom |

|2 |Had you used a library before for borrowing………………………… | | | |

| |studying………………………………….. | | | |

| |information……………………….. | | | |

| |other? ……………………………………… | | | |

| |Please tick which ones | | | |

|3 |Had you ever been in a library before? | | | |

|4 |Do you take part in formal or informal volunteering? | | | |

5. How did you hear about the work placement scheme?

6. How long did you know about it before you got a place on it?

7. Please tick which of these you did on the placement?

I attended/helped with

Meetings

Events

Training

Consultation and Planning

Displays

Workshops (eg. Rhyme Time)

Writing a story on Moving Here website

IT support

Tidying and updating notice boards

8. Did you gain any new opportunities or skills as a result of the work placement (please tick)

English language skills

New ways to communicate my culture

New knowledge of working conditions and practices in the UK

Computer skills

reading/storytelling

Helping homework

Helping people using computers

arranging displays

Adding to your experience

Other, please say…………………………………………………………………………………………………………………………………………………………………..

9. Would you want to develop the skills/opportunities you gained in this work placement?

10. What did you enjoy during your placement?

...............................................................................................................................................................................................

11. What challenged you in the placement?

..........................................................................................................................................................................................................................................

12. Any comments you would like to make?..........................................................................................................................................

13. What is your home language?

14. What languages do you read in?

15. What languages do you speak?

16. Please email Helen.pollock@.uk when you get a job.

17. How old are you? 18-24, 25-34, 35-44, 45-54, 55-64

18. Do you consider yourself to have a disability?

Yes No

19. Are you Male

Female

20. What is your name?

Your Questionnaire is confidential and protected under the Data Protection Act.

|Areas of skill – analysis sheet developed by the RAISE Partnership |

|Name |Location: |Length of placement: |Date: | | |

| | |12 weeks | | | |

|Areas |Reasons |Current Level |Target level |From |To |

| | | | | | |

| | | | | | |

|Teamworking | | | | | |

| | | | | | |

|Communication | | | | | |

| | | | | | |

| | | | | | |

| | | | | | |

| | | | | | |

|Organisation | | | | | |

| | | | | | |

| | | | | | |

|Leadership | | | | | |

| | | | | | |

|Numeracy | | | | | |

| | | | | | |

|Literacy | | | | | |

| | | | | | |

|Problem- Solving | | | | | |

| | | | | | |

|Negotiation | | | | | |

| | | | | | |

|Technical/ Professional | | | | | |

|Knowledge | | | | | |

|Areas of skill – fictitious example to show how this can be used |

|Areas |Reasons |Current Level |Target level |From |To |

|Ahmed | | | | | |

| |I am a teacher of the Arabic language and work in Whitechapel as a volunteer with |3 |5 |Wednesday 22nd November 2006 | |

| |another qualified teacher and two administrators and we all take turns at the | | |and concludes Thursday 22nd | |

|Teamworking |administration and classroom, working as a close team | | |February 2007 | |

| |I have good English spoken and writing skills but feel less confident at answering |3 |5 | | |

|Communication |the phone and would like to have some practice at this. |2 (phone) |4 | | |

| | | | | | |

| | | | | | |

| |I have to be organised and like it so that I do not get behind with writing student |3 |5 | | |

| |reports and fixing lesson times and keeping to them. | | | | |

|Organisation | | | | | |

| | | | | | |

| |I organised a party for my community which included ordering and arranging food and |3 |5 | | |

|Leadership |entertainment and was a large undertaking. | | | | |

| | | | | | |

|Numeracy |I have had to deal with bills and invoices and have kept accounts. |3 |5 | | |

| | | | | | |

|Literacy |I learned English in Somalia and am fluent in it so that I did not take entry level |3 |5 | | |

| |ESOL but an advanced test to certify English at academic level. | | | | |

|Problem- Solving |I worked for a few weeks in an Internet café where I had to sort out problems and |3 |5 | | |

| |work out discounts for printing large numbers of copies. There were sometimes | | | | |

| |disputes between customers or about charges and I had to calm people down and find a | | | | |

| |solution. | | | | |

|Negotiation |See above |3 |5 | | |

| | | | | | |

|Technical/ Professional |Have a teaching degree in Somalia but lost the papers in the civil war. I now have A+|3 |5 | | |

|Knowlrdge |certification at level 2 from Computing Technology Industry Association,( this is an | | | | |

| |international industry credential that validates the knowledge of computer service | | | | |

| |technicians with the equivalent of 500 hours of hands-on experience. Major hardware | | | | |

| |and software vendors, distributors and resellers accept CompTIA A+ as the standard in| | | | |

| |foundation-level, vendor-neutral certification for service technicians) Bracketed | | | | |

| |section off website. | | | | |

Camden Library Service Induction Programme 2006/2007

Member of staff............................

Starting date.................................

Manager........................................

Buddy............................................

DURING WEEK 1

|ACTIVITY |HOW DELIVERED |COMPLETED – THIS MEMBER OF STAFF CAN |NOTE ANY FURTHER ACTION REQUIRED |

| |It will normally be the responsibility of line managers to make sure the |CARRY OUT THIS TASK / UNDERSTAND THIS |e.g. external training booked. |

| |programme happens – but the actual training may be carried out by any member|POLICY | |

| |of staff, e.g. branch colleagues, librarians or service-wide teams . | | |

| | |INITIALS & DATE | |

| | | | |

| | | | |

|Camden libraries - What is a library? |Initial meeting with Head of Service | | |

| | | | |

| |Induction project group to recommend contents of pack | | |

|Issued with a Libraries Welcome Pack, including the library guide, | | | |

|learning centre information, and other relevant documents | | | |

|Before starting work: Health & safety -fire exits/alarms/safety |Duty manager to explain/introduce | | |

|awareness | | | |

|Introduce to First Aider & Fire Marshall | | | |

|Introduce to colleagues |introduce to UNISON steward | | |

|Inform about membership of UNISON | | | |

|Customer care – respect for public and colleagues | | | |

|Different users – may have hidden disabilities, English not 1st |Work through Camden Customer Care standards with manager / colleagues | | |

|language | | | |

|Ask for help |Local / corporate training to be organised from time to time | | |

|Keep asking questions! | | | |

|Offer help to colleagues, e.g. when there is a queue at the counter | | | |

|Welcoming and listening skills | | | |

|Appearance of counters and library | | | |

|Phone skills | | | |

|Shelving, stock arrangement, shelf tidying, categories, Dewey | | | |

|Talis - Issue/discharge |On the job training | | |

|Show round building – other services / depts if appropriate |Colleagues show around | | |

|Explain probationary scheme – personal checklist – ask for training if |Line manager to explain | | |

|not sure how to do something | | | |

|ID badge and trainee badge | | | |

|Reporting in sick – sickness certificates | | | |

|Timesheets, worksheets – importance of timekeeping |This should be emphasized and if placement fails to notify absence to library| | |

| |3 times, the placement will be brought to an end. | | |

BEFORE MONTH 1 PROBATIONARY REPORT (date..............)

|ACTIVITY |HOW DELIVERED |COMPLETED – THIS MEMBER OF STAFF CAN |NOTE ANY FURTHER ACTION REQUIRED |

| |It will normally be the responsibility of line managers to make sure the |CARRY OUT THIS TASK / UNDERSTAND THIS |e.g. external training booked. |

| |programme happens – but the actual training may be carried out by any member|POLICY | |

| |of staff, e.g. branch colleagues, librarians or service-wide teams . | | |

| | |INITIALS & DATE | |

| | | | |

|AIMS OF THE SERVICE |Talk with Senior Librarian, Group Manager | | |

|information, reading, learning; excellent service, customer care | | | |

|ENGAGING THE LIBRARY USER |Talk with Group Manager, Senior Librarian, other senior staff | | |

|Being engaged yourself – open to learning new skills, interested in | | | |

|reading, finding out information. Value of gaining experience in other | | | |

|libraries, being aware of the whole service | | | |

|Offering help whether asked or not, encouraging users to come back if | | | |

|they don’t find what they want, suggesting other reading / sources of | | | |

|information | | | |

|Languages – users may not have written/spoken English |Show language collections and put in context of local communities | | |

|Local area |Walk around neighbourhood | | |

|Current awareness – papers, Team briefing, notice-boards, leaflets |Colleagues to explain | | |

|Importance of keeping info current – no out of date posters! | | | |

|ENQUIRY SKILLS |SKILLS Enquiry toolkit – training from local librarians | | |

|Listening & questioning skills |Service-wide training from time to time | | |

|Ask a colleague | | | |

|Making referrals | | | |

|Council information – general awareness esp of Forward Plan and council| | | |

|website | | | |

|CI and leaflet collection | | | |

|Work in children’s library |On the job training | | |

|Child protection - awareness |Child protection training may be on site or offsite organised by PLRD | | |

|Money – collecting fines and charges, using tills |On the job training | | |

|Customer care – update - DDA |Discuss progress / managers’ observations; identify good practice and any | | |

|Talis – update |problems | | |

|Counter routines – update | | | |

|Shelving etc – update | | | |

|Catalogue and OPAC | | | |

|Reservations |On the job training | | |

|Procedure | | | |

|Shelf checks | | | |

|Checking catalogue | | | |

|London libraries | | | |

|Record keeping – importance of accurate records and attention to detail|Explain consequences of poor record keeping – i.e. more work later on, missed| | |

|e.g. on enrolment (library and learning centre) and reservation forms |targets for learning centres | | |

|Leisure cards |On the job training | | |

|ICT | | | |

|Pharos |On the job training | | |

|Outlook |Identify further training needs if necessary | | |

|Troubleshooting | | | |

|Basic ICT training manual/checklist | | | |

|H drive / T Drive | | | |

|Word processing | | | |

|H&S – manual handling, computer safety | | | |

|Awareness of procedures manual, T Drive |On the job training | | |

|LEARNING |Line manager liaise with Community Learning Team | | |

|Visit learning centre in own group (or wherever convenient for Swiss | | | |

|Cottage and support staff) | | | |

BEFORE MONTH 3 PROBATIONARY REPORT (date..............)

|ACTIVITY |HOW DELIVERED |COMPLETED – THIS MEMBER OF STAFF CAN |NOTE ANY FURTHER ACTION REQUIRED |

| |It will normally be the responsibility of line managers to make sure the |CARRY OUT THIS TASK / UNDERSTAND THIS |e.g. external training booked. |

| |programme happens – but the actual training may be carried out by any member|POLICY | |

| |of staff, e.g. branch colleagues, librarians or service-wide teams . | | |

| | |INITIALS & DATE | |

| | | | |

|Community organisations |CINDEX – librarian to show | | |

|Customer care – update |Discuss progress, identify further training needs. | | |

|Talis – update |Check understanding through discussion or use of question sheets e.g. SKILLS | | |

|Enquiry skills – update – internet and online information services |enquiry toolkit, Online Information Helpsheets. | | |

|Introduction to leaflets collection | | | |

|Council info – Forward Plan reprise, awareness of other depts and | | | |

|sources of information, i.e. | | | |

|Council info section | | | |

|Website | | | |

|Cindex | | | |

|Council leaflets | | | |

|Counter routines – update | | | |

|Processing/maintaining library materials | | | |

|Shelving etc - update | | | |

|LEARNING |Community Learning Team | | |

|Introduction to learning centre work and procedures | | | |

|Learndirect/UKOnline | | | |

|Record keeping and attention to detail – importance for statistics and | | | |

|funding | | | |

|Meet Community Learning Team | | | |

|READER DEVELOPMENT |Reader Development Team | | |

|Meet Reader Development librarian(s) | | | |

|Children’s enrolment, H&S, YoungCat, categories | | | |

|Visit central library |If not been on corporate induction tour | | |

BEFORE MONTH 4/5 PROBATIONARY REPORT (date..............)

|ACTIVITY |HOW DELIVERED |COMPLETED – THIS MEMBER OF STAFF CAN |NOTE ANY FURTHER ACTION REQUIRED |

| |It will normally be the responsibility of line managers to make sure the |CARRY OUT THIS TASK / UNDERSTAND THIS |e.g. external training booked. |

| |programme happens – but the actual training may be carried out by any member|POLICY | |

| |of staff, e.g. branch colleagues, librarians or service-wide teams . | | |

| | |INITIALS & DATE | |

| | | | |

|Communities in Camden |Community profiles | | |

|Demographics |Local area statistics | | |

|Faiths |CINDEX Ward printouts | | |

|Customer care – update |Discuss progress and understanding of what is required according to Camden | | |

|Enquiry skills – update – subject enquiries |standards and guidelines, e.g. Customer Care guidelines, Enquiry toolkit, | | |

|Counter routines – update |Procedures manual, Talis manual. | | |

|Shelving etc – update |Assess capability of continuing in permanent employment | | |

|Talis – update | | | |

|Children's & Young People – awareness of services and promotions e.g. |Talk from Senior Librarian / Reader Development Team | | |

|Rhyme Times | | | |

|Sure Start | | | |

|Summer reading scheme | | | |

|Teenage reading | | | |

TO BE ORGANISED DURING FIRST 6 MONTHS AT CONVENIENT TIMES

|ACTIVITY |HOW DELIVERED |COMPLETED – THIS MEMBER OF STAFF CAN |NOTE ANY FURTHER ACTION REQUIRED |

| |It will normally be the responsibility of line managers to make sure the |CARRY OUT THIS TASK / UNDERSTAND THIS |e.g. external training booked. |

| |programme happens – but the actual training may be carried out by any member|POLICY | |

| |of staff, e.g. branch colleagues, librarians or service-wide teams . | | |

| | |INITIALS & DATE | |

| | | | |

|Camden Council induction – 1 day |Organisational Development | | |

|Bibliographic tools – indexes, bibliographies, reader guides, websites |Librarians to explain | | |

|Visit other libraries and specialist services – Mobile, Home Library |Sections will organise from time to time | | |

|Service, Schools Library Service, Bibliographic Services, Camden | | | |

|Information Services | | | |

|Awareness of partnerships e.g. learning centres, community centres |Senior librarian / Group Manager / Principal librarians to organise | | |

|MODERNISING AND ICT |Training Officer | | |

|Information and enquiries |Senior Librarian (information) | | |

|Reader Development |PLRD | | |

|Supporting the learner |PLILL | | |

NOTES

Work Experience Evaluation

Name of trainee.

Line manager

Length/hours of placement 12 weeks 15 hrs per week

Mentor

Occupational area the placement was in: LIBRARY COUNTER/SHELVING ASSISTANT were the administrative arrangements before the trainee started satisfactory?

1. Was the recruitment process easy to follow and appropriate

2. Was the initial information you provided on the student accurate and useful were you able to offer enough support to the trainee

a. If you were unable to please can you explain why?

3. Did you receive sufficient support from Project Officer?

4. Was the trainee able to contribute to the department?

5. Do you believe the trainee has gained skills and experience from this placement

a. If not why not

6. Were the trainees learning diary and learning plan useful in developing the trainees work plan?

7. Was there any unexpected problems with this placement

i. Were you able to resolve this quickly

Any other Comments

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