Resume - Jovan Petkovic
Jovan Petkovic
14401 N 125th Dr
El Mirage, AZ 85335
Phone 602-622-7017
E-mail jovan.petkovic@
|Summary of qualifications |I bring to your organization exceptional problem solving skills, attention to detail, integrity |
| |and honesty. I have over tweny years of working experience in the private security field. Ten |
| |years of supervisory and management experience, held the rank of Sergeant, Lieutenant and Resident|
| |Manager. Managing a staff in excess of 85 employees. Developed and implemented new training |
| |curriculums at previous employers. Extensive training and education in specialized fields of law |
| |enforcement and Adult Education and Training. Multi-lingual in Serbian, Croatian, Bosnian, German |
| |and basic Spanish. |
|Education |04/2014 - Present University of Phoenix Phoenix, AZ |
| |Adult Education and Training |
| |Masters of Arts in Education – Adult Training and Learning |
| |Completed 31 credit hours |
| |GPA 3.76 |
| |08/2003 - 03/2014 University of Phoenix Phoenix, AZ |
| |Criminal Justice Administration |
| |Bachelors of Science in Criminal Justice Administration/Management |
| |GPA 3.43 |
| |01/1995 – 12/1998 Glendale Community College Glendale, AZ |
| |Administration of Criminal Justice |
| |Completed 79 semester credit hours. |
| |05/1993 – 12/1994 Phoenix Community College Phoenix, AZ |
| |Liberal Arts |
| |Completed 28 semester credit hours. |
|Professional experience |06/2015 – Present Urban Tactical Security, LLC Phoenix, AZ |
| |Security Guard |
| |Provide private security services to commercial and residential clients. |
| |Patrol and surveillance activities. |
| |Detailed reporting via digital media. |
| |Employed in an armed capacity. |
| |03/2015 – Present Firearms Safety and Training, LLC El Mirage, AZ |
| |Owner / Lead Instructor |
| |NRA Certified instructor for Basic Pistol, Basic Personal Protection in the home course, and basic|
| |personal protection outside the home course |
| |AZ DPS certified Security Guard Firearms Instructor |
| |10/2011 – 05/2015 Culpepper Security Services, Inc. Phoenix, AZ |
| |Security Supervisor / Resident Manager |
| |Federal Contractor for the U.S. Department of Veterans Affairs |
| |Successfully passed and received Federal Security Clearance |
| |Apprehend suspects committing criminal acts pursuant to the private person arrest statue under the|
| |AZ Revised Statues 13-3884. |
| |Review, approve, and distribute completed reports to client and management |
| |Developed digital forms and assisted in implementation |
| |Developed employee training curriculum on contract based criteria |
| |Certificate of Recognition for Outstanding Teamwork received in February, 2012. |
| |Provide training and continuous development to staff assigned under federal contract at the U.S. |
| |Department of Veterans Affairs Benefits Regional Office |
| |Daily operational oversight of contracts in the State of Arizona |
| |Direct contact for Arizona based customers |
| |Direct management of assigned staff; performance evaluations; licensing; training; scheduling; |
| |corrective and disciplinary action |
| |Customer service, complaint and conflict resolution |
| |Employed in an armed capacity |
| |01/2009 – 04/2014 Arizona Security Professionals, LLC Tempe, AZ |
| |Armed Security Guard |
| |Provide private security services to multi-housing communities in accordance with crime free multi|
| |housing laws |
| |Apprehend suspects committing criminal acts pursuant to the private person arrest statue under the|
| |AZ Revised Statues 13-3884 |
| |Performed court testimony as needed |
| |Customer service and conflict resolution |
| |Completed detailed reports for client and management |
| |Regular and emergency dispatch duties |
| |Field supervision during absence of on duty supervisors |
| |Nominated Employee of the Month for the month of July, 2009 |
| |Revised digital forms used by the agency at the request of the Agency President and assisted in |
| |implementation process |
| |Assist in field training new hired employees and submitted requested training feedback to |
| |supervisors/managers |
| |Employed in an armed capacity |
| |08/2007 – 05/2009 Andrews International Phoenix, AZ |
| |Formerly Garda Security Services/Vance International |
| |Armed Security Guard/Command Center Operator |
| |Provide private security services to various customers |
| |Complete detailed reports for client and management |
| |Perform scheduling functions for Phoenix Metro area and surrounding. Reduced overtime for Phoenix |
| |Metro Branch |
| |Participate in the hiring process by conducting interviews and provide appropriate hiring feedback|
| |Review payroll for accuracy. Complete payroll complaint investigations and submitted findings to |
| |appropriate staff member |
| |Customer service, complaint and conflict resolution |
| |Supervised patrol division short-term and coordinate daily operational patrol needs; managed |
| |patrol vehicle fleet division |
| |Stationed as Armed Security Guard for Arizona State contract at local Dept. of Economic Security |
| |office |
| |Employed in an armed capacity |
| |11/2005 – 07/2007 Elite Protective Services Chandler, AZ |
| |Armed Security Sergeant |
| |Provide private security services to multi-housing communities in accordance with crime free multi|
| |housing laws |
| |Apprehend suspects committing criminal acts pursuant to the private person arrest statue under the|
| |AZ Revised Statues 13-3884 |
| |Provide field training to new recruits; conduct performance, 90-day probation, and firearms |
| |qualification reviews |
| |Developed and instituted Field Training Program for the agency |
| |Responsible for training curriculum and record keeping |
| |Client liaison for several accounts, conduct complaint investigations and follow ups, review |
| |officer reports |
| |Conduct new applicant interviews and where applicable completed hiring process |
| |Customer service, complaint and conflict resolution |
| |Incident management and investigation |
| |Completed detailed reports for client and management |
| |Regular and emergency dispatch duties |
| |Performed dispatch duties during assigned shifts. Handled critical incidents via two way radio |
| |system. Dispatched service calls and relayed information or calls to law enforcement agencies. |
| |Employed in an armed capacity. |
| |04/2005 – 09/2006 Grand Canyon University Phoenix, AZ |
| |Public Safety Officer |
| |Provide Law Enforcement services to a secondary educational institution |
| |Assist public, students and staff as needed |
| |Customer service and conflict resolution |
| |Completed detailed shift and incident reports |
| |Investigated complaints received by faculty, students, or general public |
| |Proactive and reactive patrol; service call response to crimes in progress |
| |Identified, investigated, and apprehend suspects committing criminal acts on campus |
| |Dispatch duties including receiving emergency calls for service and dispatching officers |
| |Performed dispatch duties during assigned shifts. Handled critical incidents via two way radio |
| |system. Dispatched service calls and relayed information or calls to law enforcement agencies |
| |Employed in an armed capacity |
| |08/2002 – 09/2005 Valley Protective Services Tempe, AZ |
| |Armed Security Guard |
| |Provide private security services to multi-housing communities in accordance with crime free multi|
| |housing laws |
| |Apprehend suspects committing criminal acts pursuant to the private person arrest statue under the|
| |AZ Revised Statues 13-3884 |
| |Reduced the calls for service to Phoenix Police to a community assigned to during the first 9 |
| |months of employment. Community was listed as highest location for calls for service received in a|
| |specific precinct |
| |Performed court testimony as needed |
| |Completed detailed reports for client and management |
| |High customer service oriented assignments |
| |Complaint and conflict resolution |
| |Assisted with employee training functions |
| |Field support for bicycle patrol units (Field repair and training) |
| |Employed in an armed capacity |
| |02/2002 – 08/2002 Regional & Surveillance Security Mesa, AZ |
| |Armed Security Guard |
| |Respond to noise and suspicious activity complaints |
| |Trained new hired employees and assisted as needed with incidents |
| |Assisted supervisor with supervisory duties |
| |Customer service and conflict resolution |
| |Completed detailed reports for client and management |
| |Performed dispatch duties during assigned shifts. Handled critical incidents via two way radio |
| |system. Dispatched service calls and relayed information or calls to law enforcement agencies |
| |Employed in an armed capacity |
| |05/2001 – 12/2001 Maricopa County Phoenix, AZ |
| |Protective Services Officer |
| |Provide law enforcement services to public and employees visiting county buildings, offices and |
| |property |
| |Respond to various service and 911 calls. Take appropriate actions according to call, policy and |
| |procedures |
| |Assist public and county employees as needed |
| |Increased building security awareness at the Sheriff’s Office Training Facility |
| |Complete detailed reports |
| |Customer service, complaint and conflict resolution |
| |Employed in an armed capacity |
| |07/1998 – 02/2002 Reliant Protective Services Tempe, AZ |
| |Armed Security Lieutenant |
| |Increased supervisor and employee efficiency |
| |Developed and implemented new basic training and safety standards |
| |Developed and implemented advanced training curriculum |
| |Developed and implemented supervisor training curriculum |
| |Increased customer satisfaction with prompt attention to their needs |
| |Liaison for employees, customer and agency |
| |Customer service, complaint and conflict resolution |
| |Incident management and investigation |
| |Completed detailed reports for client and management |
| |Conducted complaint investigations, review completed incident reports, responded to incidents, and|
| |handling critical situations efficiently |
| |Performed dispatch duties during assigned shifts. Handled critical incidents via two way radio |
| |system. Dispatched service calls and relayed information or calls to law enforcement agencies. |
| |Completed roll call and welfare checks via radio of staff in excess of 85 employees |
| |Employed in an armed capacity |
|Professional memberships | |
| |State of Arizona Unarmed Security Guard Registration Certificate |
| |State of Arizona Armed Security Guard Registration Certificate |
| |Member of ASIS International |
| |NRA Certified Instructor #167725454 |
|Languages |Fluent in Serbian, Croatian, Bosnian, Slovenian, and German. |
|Accreditation |Arizona Gangs and Narcotics Investigation Seminar, 1997 |
| |Homicide Evidence ID & Preservation Seminar, 1997 |
| |Police Interrogation Techniques Course, 1997 |
| |AZ P.O.S.T. - General Instructor Certification course, 1998 |
| |Search & Handcuffing, Baton, Pepper Spray Training, 1998 |
| |Workers Compensation Accident Investigation, 1999 |
| |Radio Procedures and Report Writing Course, 2001 |
| |AZ P.O.S.T. Firearms Course, 2001 |
| |Explosives and Initiators Awareness Course, 2003 |
| |Crime Free Multi Housing Seminar, 2003 |
| |Blood-born Pathogen Seminar, 2005 |
| |Taser X26 Certified User, 2006 |
| |Surprise Police Department, Citizen Patrol Graduate, 2010 |
| |Surprise Police Department, Traffic Control Certified, 2010 |
| |NRA Basic Pistol Firearms Instructor, 2015 |
| |NRA Basics of Personal Protection in the Home Instructor, 2015 |
| |NRA Basics of Personal Protection outside the Home Instructor, 2015 |
| |Arizona Security Guard Firearms Instructor, 2015 |
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