Resume - Jovan Petkovic



Jovan Petkovic

14401 N 125th Dr

El Mirage, AZ 85335

Phone 602-622-7017

E-mail jovan.petkovic@

|Summary of qualifications |I bring to your organization exceptional problem solving skills, attention to detail, integrity |

| |and honesty. I have over tweny years of working experience in the private security field. Ten |

| |years of supervisory and management experience, held the rank of Sergeant, Lieutenant and Resident|

| |Manager. Managing a staff in excess of 85 employees. Developed and implemented new training |

| |curriculums at previous employers. Extensive training and education in specialized fields of law |

| |enforcement and Adult Education and Training. Multi-lingual in Serbian, Croatian, Bosnian, German |

| |and basic Spanish. |

|Education |04/2014 - Present University of Phoenix Phoenix, AZ |

| |Adult Education and Training |

| |Masters of Arts in Education – Adult Training and Learning |

| |Completed 31 credit hours |

| |GPA 3.76 |

| |08/2003 - 03/2014 University of Phoenix Phoenix, AZ |

| |Criminal Justice Administration |

| |Bachelors of Science in Criminal Justice Administration/Management |

| |GPA 3.43 |

| |01/1995 – 12/1998 Glendale Community College Glendale, AZ |

| |Administration of Criminal Justice |

| |Completed 79 semester credit hours. |

| |05/1993 – 12/1994 Phoenix Community College Phoenix, AZ |

| |Liberal Arts |

| |Completed 28 semester credit hours. |

|Professional experience |06/2015 – Present Urban Tactical Security, LLC Phoenix, AZ |

| |Security Guard |

| |Provide private security services to commercial and residential clients. |

| |Patrol and surveillance activities. |

| |Detailed reporting via digital media. |

| |Employed in an armed capacity. |

| |03/2015 – Present Firearms Safety and Training, LLC El Mirage, AZ |

| |Owner / Lead Instructor |

| |NRA Certified instructor for Basic Pistol, Basic Personal Protection in the home course, and basic|

| |personal protection outside the home course |

| |AZ DPS certified Security Guard Firearms Instructor |

| |10/2011 – 05/2015 Culpepper Security Services, Inc. Phoenix, AZ |

| |Security Supervisor / Resident Manager |

| |Federal Contractor for the U.S. Department of Veterans Affairs |

| |Successfully passed and received Federal Security Clearance |

| |Apprehend suspects committing criminal acts pursuant to the private person arrest statue under the|

| |AZ Revised Statues 13-3884. |

| |Review, approve, and distribute completed reports to client and management |

| |Developed digital forms and assisted in implementation |

| |Developed employee training curriculum on contract based criteria |

| |Certificate of Recognition for Outstanding Teamwork received in February, 2012. |

| |Provide training and continuous development to staff assigned under federal contract at the U.S. |

| |Department of Veterans Affairs Benefits Regional Office |

| |Daily operational oversight of contracts in the State of Arizona |

| |Direct contact for Arizona based customers |

| |Direct management of assigned staff; performance evaluations; licensing; training; scheduling; |

| |corrective and disciplinary action |

| |Customer service, complaint and conflict resolution |

| |Employed in an armed capacity |

| |01/2009 – 04/2014 Arizona Security Professionals, LLC Tempe, AZ |

| |Armed Security Guard |

| |Provide private security services to multi-housing communities in accordance with crime free multi|

| |housing laws |

| |Apprehend suspects committing criminal acts pursuant to the private person arrest statue under the|

| |AZ Revised Statues 13-3884 |

| |Performed court testimony as needed |

| |Customer service and conflict resolution |

| |Completed detailed reports for client and management |

| |Regular and emergency dispatch duties |

| |Field supervision during absence of on duty supervisors |

| |Nominated Employee of the Month for the month of July, 2009 |

| |Revised digital forms used by the agency at the request of the Agency President and assisted in |

| |implementation process |

| |Assist in field training new hired employees and submitted requested training feedback to |

| |supervisors/managers |

| |Employed in an armed capacity |

| |08/2007 – 05/2009 Andrews International Phoenix, AZ |

| |Formerly Garda Security Services/Vance International |

| |Armed Security Guard/Command Center Operator |

| |Provide private security services to various customers |

| |Complete detailed reports for client and management |

| |Perform scheduling functions for Phoenix Metro area and surrounding. Reduced overtime for Phoenix |

| |Metro Branch |

| |Participate in the hiring process by conducting interviews and provide appropriate hiring feedback|

| |Review payroll for accuracy. Complete payroll complaint investigations and submitted findings to |

| |appropriate staff member |

| |Customer service, complaint and conflict resolution |

| |Supervised patrol division short-term and coordinate daily operational patrol needs; managed |

| |patrol vehicle fleet division |

| |Stationed as Armed Security Guard for Arizona State contract at local Dept. of Economic Security |

| |office |

| |Employed in an armed capacity |

| |11/2005 – 07/2007 Elite Protective Services Chandler, AZ |

| |Armed Security Sergeant |

| |Provide private security services to multi-housing communities in accordance with crime free multi|

| |housing laws |

| |Apprehend suspects committing criminal acts pursuant to the private person arrest statue under the|

| |AZ Revised Statues 13-3884 |

| |Provide field training to new recruits; conduct performance, 90-day probation, and firearms |

| |qualification reviews |

| |Developed and instituted Field Training Program for the agency |

| |Responsible for training curriculum and record keeping |

| |Client liaison for several accounts, conduct complaint investigations and follow ups, review |

| |officer reports |

| |Conduct new applicant interviews and where applicable completed hiring process |

| |Customer service, complaint and conflict resolution |

| |Incident management and investigation |

| |Completed detailed reports for client and management |

| |Regular and emergency dispatch duties |

| |Performed dispatch duties during assigned shifts. Handled critical incidents via two way radio |

| |system. Dispatched service calls and relayed information or calls to law enforcement agencies. |

| |Employed in an armed capacity. |

| |04/2005 – 09/2006 Grand Canyon University Phoenix, AZ |

| |Public Safety Officer |

| |Provide Law Enforcement services to a secondary educational institution |

| |Assist public, students and staff as needed |

| |Customer service and conflict resolution |

| |Completed detailed shift and incident reports |

| |Investigated complaints received by faculty, students, or general public |

| |Proactive and reactive patrol; service call response to crimes in progress |

| |Identified, investigated, and apprehend suspects committing criminal acts on campus |

| |Dispatch duties including receiving emergency calls for service and dispatching officers |

| |Performed dispatch duties during assigned shifts. Handled critical incidents via two way radio |

| |system. Dispatched service calls and relayed information or calls to law enforcement agencies |

| |Employed in an armed capacity |

| |08/2002 – 09/2005 Valley Protective Services Tempe, AZ |

| |Armed Security Guard |

| |Provide private security services to multi-housing communities in accordance with crime free multi|

| |housing laws |

| |Apprehend suspects committing criminal acts pursuant to the private person arrest statue under the|

| |AZ Revised Statues 13-3884 |

| |Reduced the calls for service to Phoenix Police to a community assigned to during the first 9 |

| |months of employment. Community was listed as highest location for calls for service received in a|

| |specific precinct |

| |Performed court testimony as needed |

| |Completed detailed reports for client and management |

| |High customer service oriented assignments |

| |Complaint and conflict resolution |

| |Assisted with employee training functions |

| |Field support for bicycle patrol units (Field repair and training) |

| |Employed in an armed capacity |

| |02/2002 – 08/2002 Regional & Surveillance Security Mesa, AZ |

| |Armed Security Guard |

| |Respond to noise and suspicious activity complaints |

| |Trained new hired employees and assisted as needed with incidents |

| |Assisted supervisor with supervisory duties |

| |Customer service and conflict resolution |

| |Completed detailed reports for client and management |

| |Performed dispatch duties during assigned shifts. Handled critical incidents via two way radio |

| |system. Dispatched service calls and relayed information or calls to law enforcement agencies |

| |Employed in an armed capacity |

| |05/2001 – 12/2001 Maricopa County Phoenix, AZ |

| |Protective Services Officer |

| |Provide law enforcement services to public and employees visiting county buildings, offices and |

| |property |

| |Respond to various service and 911 calls. Take appropriate actions according to call, policy and |

| |procedures |

| |Assist public and county employees as needed |

| |Increased building security awareness at the Sheriff’s Office Training Facility |

| |Complete detailed reports |

| |Customer service, complaint and conflict resolution |

| |Employed in an armed capacity |

| |07/1998 – 02/2002 Reliant Protective Services Tempe, AZ |

| |Armed Security Lieutenant |

| |Increased supervisor and employee efficiency |

| |Developed and implemented new basic training and safety standards |

| |Developed and implemented advanced training curriculum |

| |Developed and implemented supervisor training curriculum |

| |Increased customer satisfaction with prompt attention to their needs |

| |Liaison for employees, customer and agency |

| |Customer service, complaint and conflict resolution |

| |Incident management and investigation |

| |Completed detailed reports for client and management |

| |Conducted complaint investigations, review completed incident reports, responded to incidents, and|

| |handling critical situations efficiently |

| |Performed dispatch duties during assigned shifts. Handled critical incidents via two way radio |

| |system. Dispatched service calls and relayed information or calls to law enforcement agencies. |

| |Completed roll call and welfare checks via radio of staff in excess of 85 employees |

| |Employed in an armed capacity |

|Professional memberships | |

| |State of Arizona Unarmed Security Guard Registration Certificate |

| |State of Arizona Armed Security Guard Registration Certificate |

| |Member of ASIS International |

| |NRA Certified Instructor #167725454 |

|Languages |Fluent in Serbian, Croatian, Bosnian, Slovenian, and German. |

|Accreditation |Arizona Gangs and Narcotics Investigation Seminar, 1997 |

| |Homicide Evidence ID & Preservation Seminar, 1997 |

| |Police Interrogation Techniques Course, 1997 |

| |AZ P.O.S.T. - General Instructor Certification course, 1998 |

| |Search & Handcuffing, Baton, Pepper Spray Training, 1998 |

| |Workers Compensation Accident Investigation, 1999 |

| |Radio Procedures and Report Writing Course, 2001 |

| |AZ P.O.S.T. Firearms Course, 2001 |

| |Explosives and Initiators Awareness Course, 2003 |

| |Crime Free Multi Housing Seminar, 2003 |

| |Blood-born Pathogen Seminar, 2005 |

| |Taser X26 Certified User, 2006 |

| |Surprise Police Department, Citizen Patrol Graduate, 2010 |

| |Surprise Police Department, Traffic Control Certified, 2010 |

| |NRA Basic Pistol Firearms Instructor, 2015 |

| |NRA Basics of Personal Protection in the Home Instructor, 2015 |

| |NRA Basics of Personal Protection outside the Home Instructor, 2015 |

| |Arizona Security Guard Firearms Instructor, 2015 |

................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download