POSITION:



Position Summary:

Responsible for all providing information to incoming patients, visitors, and staff at the front entrance.

Position Accountabilities:

1. Provide excellent customer service at all times.

2. Greeting and welcoming guests as they approach the front desk.

3. Answer all incoming calls and redirect them or take detailed phone messages and distribute to the appropriate department.

4. Direct patients, visitors, and staff to the appropriate departments in the hospital.

5. Maintaining up to date knowledge of hospital services and where they are located.

6. Keeping the front desk tidy and presentable.

7. Professional attire.

8. Adhere to all department policies and procedures.

9. Performs all other duties as directed.

POSITION QUALIFICATIONS:

|Minimum Education |High School diploma or equivalent. |

|Experience: |Previous experience in a hospital setting preferred. |

|Required Courses/Training |N/A |

|Required Certification/Registration |N/A |

|Skills |Excellent verbal and written communication skills. |

| | |

| |Organization. |

| | |

| |Ability to work under stress. |

| | |

| |Friendliness. |

| | |

| |Problem-solving skills. |

|Physical Demands |Prolonged sitting. Subject to frequent interruptions |

|Working Conditions: |May be exposed to a variety of healthcare settings, including |

| |clinical, office or maintenance environments. Stressful, pressure,|

| |and frustrations related to ill patients and stressed family. |

| |Subject to exposure to all environmental hazards associated with |

| |hospital work. |

Health Care Professional Acknowledgement:

I have reviewed my job description and agree to perform all duties mentioned to the best of my ability. I understand my job duties may change as the needs of the department change. I further agree to notify my immediate supervisor, if I am unable to complete any of my job duties in a timely manner.

The employee is expected to adhere to all agency policies and to act as a role model in adherence to agency policies.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.

I have read, understood and had the opportunity to ask questions regarding this position description.

___________    ______________________                ______________________

Date                   Employee Signature                          Employee Printed Name

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