Receptionist - Person Specification
Dyneley House Surgery
Person Specification - Receptionist
|JOB TITLE: |RECEPTIONIST |
|RECRUITING MANAGER: |Practice Manager/Office Manager/Senior Receptionist |
|DATE: | |
|QUALIFICATIONS |Essential |Desirable |
|Good standard of general education |( | |
|GCSE Mathematics |( | |
|GCSE English |( | |
|NVQ in Customer Service | |( |
|EXPERIENCE |Essential |Desirable |
|Practical experience of working with others |( | |
|Experience of using own initiative |( | |
|Experience of customer service |( | |
|Experience of working within a General Practice Reception environment | |( |
|Practical experience of computerised recording systems | |( |
|SKILLS |Essential |Desirable |
|Excellent communication skills (Written and Oral) |( | |
|IT skills |( | |
|Time Management and the ability to work to deadlines |( | |
|Negotiation and conflict management |( | |
|Problem solving skills |( | |
|Interpersonal skills |( | |
|BEHAVIOURS |Essential |Desirable |
|Planning and organising |( | |
|Performing under pressure |( | |
|Adaptability |( | |
|Team working |( | |
|Self motivated |( | |
|Flexibility |( | |
|Confidentiality |( | |
|KNOWLEDGE |Essential |Desirable |
|An understanding of a General Practice Reception environment | |( |
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