Give your “Front Line” customer service agents an easier ...

Give your "Front Line" customer service agents an easier way to deliver quality customer service.

First Data AccessPLUS Customer Care Functions and features focused on operational efficiency and configurable to your work processes

First Data AccessPLUS Customer Care solutions supports your front line customer service agents with functions and features focused on operational efficiency, error reduction and delivering a quality customer experience. As a customer service agent, it can be very hard to deliver superior customer service while trying to navigate a large, multi product, feature rich system. We get it. With First Data AccessPLUS Customer Care, you can give your agents the tools they need to assist a customer quickly and easily. With business intuitive terms and design, minimized navigation and automated memo capture, agents can efficiently service customers' needs in no time.

First Data AccessPLUS Customer Care

Benefits

Easy to understand business terms No cryptic codes, hard-to-understand language or technically written instructions; with First Data AccessPLUS Customer Care, we use business intuitive terms that make sense.

Account Overview An alert of a Fraud block with high priority notes added.

Streamline Training First Data's AccessPLUS Customer Care utilizes intuitive screen flows that eliminate the need to memorize steps and function codes. That means agents can quickly learn the system and easily navigate through each customer service call.

Improve Efficiency Efficiency is built in with AccessPLUS Customer Care such as the ability to update cardholder data through various function screens, easily combining data for decision making, and automating many processes, thus saving precious call time.

Statement Viewer An example of a read only viewer showing statement information.

Reduce Risk AccessPLUS keeps you PCI-compliant by utilizing security tools including card number masking, audit trails and change logs. Plus our role-based security controls allows you to determine who has access to update functions and data.

Customer Service History and Collaboration Our automatic memo collection integrated with each function allows your customer service representatives an easy way to make notes and identify follow up items. Also, the queue action allows for later review or the ability to refer to other agents, allowing for true collaboration.

Localization AccessPLUS has multi language, multi currency and multi date format capability to allow for your business needs.

For more information please contact your local regional business consultant:

APAC: @.sg EMEA: visionplus@ Brazil: comercial@.br LA: juan.yalinas@

For more information on AccessPLUS Customer Care, please contact your local regional business consultant or visit .

? 2014 First Data Corporation. All Rights Reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners. 11553_APCC 1014

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