LIST OF TESDA FRONTLINE SERVICES

[Pages:1]Technical Education and Skills Development Authority Provincial Office - Marinduque

2FJRT Building, Brgy. Isok 1, Boac, Mariduque Telefax No.: ((032) 332-0231; Email Address: region4b.marinduque@.ph;

CITIZEN'S CHARTER

LIST OF TESDA FRONTLINE SERVICES

VISION The transformational leader in the technical education and skills development of the Filipino workforce.

MISSION TESDA sets direction, promulgates relevant standards, and implements programs geared towards a quality-assured and inclusive

technical education and skills development and certification system.

VALUES STATEMENT We believe in demonstrated competence, institutional integrity, personal commitment, culture of innovativeness,

and a deep sense of nationalism.

Step 1 2

Applicant/Client

Service Provider

Duration of Activity Person-In-

(Under Normal

Charge

Circumstances)

Fees*

Form**

PROGRAM REGISTRATION UNDER the UNIFIED TVET PROGRAM REGISTRATION and ACCREDITATION SYSTEM (UTPRAS)

Conduct of orientation on pro- 1 day (not included in UTPRAS Fo- P 2,000.00 TESDA-SOP-CO-01-F02

gram registration application

total (PCT)

cal Staff

per

Qualification

Review of Program Application (from receipt of complete documents to evaluation of documents)

A checklist of requirements shall be accomplished upon receipt of documents

7 working days UTPRAS Focal Staff

Program registration Requirements Checklist

Institution-based

Company-based

3

Conduct of site inspection

9 working days UTPRAS Fo-

TESDA-SOP-CO-01-F19

and prepare reports (from

cal Staff

scheduling of inspection, is-

suance of notice to conduct

inspection, actual inspection

and prepare inspection re-

port)

4

Prepares recommendation to

UTPRAS Fo-

TESDA-SOP-CO-01-F20

RO (from preparation of rec-

cal Staff

ommendation to submission

to RO of complete docu-

ments)

5

Issues CTPR/Letter of Denial 4 working days UTPRAS Fo-

TESDA-SOP-CO-01-F23

(from Receipt of complete

cal Staff

documents by RO)

END OF TRANSACTION

APPLICATION FOR ACCREDITATION AS COMPETENCY ASSESSORS

1 Inquires on accreditation process/ orientation

Provides information on the accreditation process

Conducts orientation

Provides checklist of requirements

Assessment Focal Staff

P 500.00 per

qualification

Provincial Director or Authorized Representative

2 Submit Requirements for Accreditation Evaluates documents submit- Within 5 working Assessment

ted by applicant

days from the receipt Focal

of application

Prepares Certificate of Accreditation, Affidavit of Undertaking (AOU), Identification Card (ID)

Assessment Staff

Focal Staff

Submits copy of Notarized AOU

Cashier

Pays Accreditation Fee

TESDA-OP-CO-04-F14

TESDA-OP-CO-04-F15 TESDA-OP-CO-04-F16 TESDA-OP-CO-04-F18 TESDA-OP-CO-04-F19 TESDA-OP-CO-04-F21 TESDA-OP-CO-04-F22

1 Inquires on accreditation process/ orientation

END OF TRANSACTION

APPLICATION FOR ACCREDITATION AS ASSESSMENT CENTER

Provides information on the accreditation process

1 day

Assessment Focal Staff

Provincial Director

TESDA-OP-CO-03-FO1 TESDA-OP-CO-03-FO2 TESDA-OP-CO-03-FO3

2 Submits requirements for accreditation Evaluate documents submit-

and pays 50% accreditation Fee

ted by applicants

Attends training on Ac Operations

Organize Inspection Team

Returned Copy of Notarized AOU and pays the remaining 50% Accreditation Fee

Conduct Ocular Inspection

Submits Report of Inspection

Trains AC Manager and Processing Officer on the use of T2MIS & AC Operation

Prepares Certificate of Accreditation and Affidavit of Undertaking

3 days 2 days 1 day 1 day 1 day

1 day/s

Assessment Php1,500.

Focal

00

Provincial Director

Inspection Team

TESDA-OP-CO-03-FO4 TESDA-OP-CO-03-FO5 TESDA-OP-CO-03-FO8 TESDA-OP-CO-03-FO7 TESDA-OP-CO-03-FO11

Provincial Director

Issues Certificate of AccrediEND OF TRANSACTION

Step

Applicant/Client

Service Provider

Duration of Activity (Under Normal

Circumstances)

Person-InCharge

Fees*

Form**

ISSUANCE of NATIONAL CERTIFICATE (NC)/CERTIFICATE OF COMPETENCY (COC)

1 Present original copy of CARS with Picture (passport size, white background, with collar)

Checks CARS, RWAC and List of NCs/COCs for release

Requests applicant to pay Certificate Fee to the Cashier

15 minutes

Assessment Php50.00 TESDA-OP-CO-05-FO8 Focal Staff

2 Claim NC/COC

Prepare NC/COC

Requests candidate to sign in the Tracking Sheet

20 minutes 5 minutes

Assessment Focal Staff

TESDA-OP-CO-05-F39/F40 TESDA ?OP-CO-05-F42

Issues NC/COC

END OF TRANSACTION

ISSUANCE OF CERTIFICATION, AUTHENTICATION AND VERIFICATION (CAV)

1 Submits documentary requirements and pays the processing fee

Receives documentary requirements and corresponding payment from the applicants/ graduates

0.5 days

SO/CAV Focal Person/

Assigned Officer-of -the-

Php 30.00 CAV Form 01 (Application FOR CAV Issuance)

Prepares and issues the CAV Form and the Department of Foreign Affairs (DFA) claim stub to graduates and transmits documents to DFA/ Courier. The documents shall be placed in a plain brown envelope. Prior to sealing the following shall be affixed to the form of CAV: Stamp of the Seal of Agency and the signature of the authorized signato-

SO/CAV Focal Person/

Assigned Officer-of -theday

DFA reviews documents for CAV

8 working days

SO/CAV Focal Person/

Assigned Of-

SO Form No. 1 Special Order Certificate

END OF TRANSACTION

FILING REQUEST AND RELEASE FOR SPECIAL ORDER (SO)

Receives from TVET Institution the letter request for SO numbers, the list of graduates and the required documents

Checks/verifies the list vis-?-vis registered programs and Training Employment Report (MIS 03-02) If documents are in order, issues appropriate SO numbers to the TVI

0.5 days 0.5 days

SO/CAV Focal Person/

Assigned Officer-of -theday

2 days

Free SO Form 1

END OF TRANSACTION

PROCEDURES AND ISSUANCE OF ORDER OF PAYMENT (COC, CAV and Others)

1 Inquires from the Public Assistance Counter (PAC) on the procedures for the issuance of NC/COC/CAV

Informs clients on the procedures for the issuance of NC/ COC/CAV. Gives client Customer Inquiry and Feedback Form (CIFF) and instruction

2 minutes

Customer Ser- N/A vice Officer

2

Requests customer to proceed

N/A

Customer Ser- N/A

to Accounting Division to get

vice Officer

Order of Payment

3 Requests for the issuance of Order of Accomplishes Order of Pay-

Payment

ment (OP) and indicates the

amount to be paid to the Col-

lecting Officer

1 minute

Accounting Di- N/A vision Staff

N/A

N/A

Pre-numbered Order of Payment and stamped with the signature of the Chief

4 Receives the accomplished OP

Indicates initials on the OP form Records the OP in the Logbook

Issues the OP to the customer

Refers the customer to the Collecting Officer

Accounting Division Staff

Accounting Division Staff

Accounting Division Staff Accounting Division Staff

N/A Pre-numbered Order of Payment and stamped with the

N/A Pre-numbered Order of Payment and stamped with the

N/A Pre-numbered Order of Payment and stamped with the

N/A Order of Payment (Annex14a)

5 Presents OP to the Collecting Officer Issues OR per OP presented by the customer

6 Fills-out the Customer Inquiry and

Records and files the Custom-

Feedback Form and gives back to the er Inquiry and feedback Form

Customer Service Officer

3 minutes 3 minutes

Concerned Fo- Php50.00 Order of Payment

cal Person

per OP Official Receipt

Customer Service Officer

N/A Customer Inquiry and Feedback Form (CIFF)

7 Proceeds to the concerned Office Fo- Receives OR and releases

cal Person for the issuance of NC/

NC/COC/CAV to the customer

COC/CAV

5 minutes

END OF TRANSACTION

Concerned Fo- N/A NC, COC, CAV cal Person

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