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Frontline Education

Office Supervisor 101

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Document Information UNMH Frontline Education Office Supervisor 101 v2 October 18, 2013 3:34 PM

UNMH | Frontline Education

Office Supervisor 101 v2

Table of Contents

Getting Started1 Introduction1 What classes do I take?1 The Chain of Command3 Job Expectations 5

Clinic Orientation 9 Job Descriptions9 Clinic Flow9 Quality and Compliance13 Occupational Safety Guides14 Patient Safety15 Patient Safety Net (PSN): 16 Customer Service17 Phones18 Opening and Closing Duties22 Cash Handling and Deposit Guidelines22

Reports23 Registration Audits (TES Reports)23 APC Audits 24 Duplicate MRN Report24 Outstanding MSP (Medicare Secondary Payer Questionnaire) Report24 Hanging Visits25 Bump List 25 Worklist26 Training and Corrections26

Employees27 Hiring Duties27 Classes Your Employees Need28 Expectations and Standards of Performance29 Job Orientation and Training:31 Evaluations 31 1:1 Meetings31 Employee Journals32 Coaching and Discipline32 Uniforms32 Policies and Guidelines 33 Employee Management Reports33

Putting It All Together35 Meetings, Meetings, Meetings35 Administrative Duties35 Organization Skills37 Mentors37 References 37

UNMH | Frontline Education

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