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FTP Best Practice and Troubleshooting GuideCornerstone supports the following file transfer protocols:FTP Port 21SFTP (FTP over SSH) Port 22 *RecommendedFTPS (FTP over SSL) Implicit Port 990FTPS (FTP over SSL) Explicit Port 21 Recommended Tools:FilezillaWinSCPHow to configure FileZilla39847592501977001) Start FileZilla. 2) Click on File, Site Manager. 3) Push the New Site button. 4) On the left, type a name for this connection.5) On the right, select “Protocol” under Server Type: SFTP, FTP 6) Please refer above for Protocol Port/Encryption 7) Enter FTP URL, Username and Password8) Click on Login or Save.How to configure WinSCP: 40062155727065001) Start WinSCP.2) The WinSCP Login window will appear3) Under Protocol, select File Protocol: SFTP, FTP4) If you select FTP as Protocol by default encryption is off and Port is 21, for FTPS please refer encryption/port above. 5) Enter FTP URL, Username and Password6) Click on Login or Save.FTP Troubleshooting:The following steps should be performed and submitted to the Cornerstone Global Product Support team in order to troubleshoot reported FTP Issue:Client NameEnvironment (Please tick all Applicable) ?PRODCTION?PILOT?STAGEPublic IP of Server from which client is connectingTo find Public IP Screenshot / copy paste of the FTP error. Usually in Filezilla, you can copy over the FTP log.Proxy logs(if a proxy is configured)All above fields are mandatory to assist the request, feel free to paste results of above steps into a case to Global Product Support. ................
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