POWER UP YOUR CAREER with Safelite Group
Customer Service
You'll join a caring and passionate team that collaborates to make a difference, deliver extraordinary results and bring unexpected happiness; every day. Your effort, heart and creative ideas will be valued and rewarded. We care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.
Who we’re looking for:
• People who go above and beyond to create customer delight
• People who consistently strive to make people smile
• Those who like to have fun while working hard
• Individuals who like to learn, seek challenges and go out of their way to help others be successful
• Translate Techno-lingo into real world terms
• Those who want a career, not just a job, and who understand the important role they play in the overall success of the business
• Team members who want to give back to the community through company organized events
The Perks:
Once you have completed the temp-to-hire cycle (typically 90 days), our client offers a world class benefits package, compensation structure, and workplace flexibility including:
• 3 Weeks PTO your first year
• 6 paid holidays
• 1 flex day weekly
• Major Medical, Dental, Life and Vision 100% employer paid
• Average pay of *$14.00 plus per hour (employees must work 40 hours a week to average this rate)
• Incredible opportunity to grow with the company
Find a Career; Gain a Family
Position Responsibilities:
The Customer Service Representative will play a key role in helping us to achieve our goals by focusing on the following responsibilities:
• Professionally answers incoming phone calls from new or existing customer and offers a one call resolution for any type of call coming in
• Offers additional services and plans to meet the customers’ needs
• Ability to establish rapport quickly while maintaining an over-all level of patience in assisting the customer.
• Provide technical support and troubleshooting
• Accurately enters customer information into the database
• Promotes the award-winning organization through world class customer service
Hard work will be rewarded with bonuses, growth opportunities and recognition
Qualifications:
• High school diploma or GED required
• 1 year prior experience in customer service related roles (retail and a hospitality experienced encouraged to apply)
• Must be able to type a minimum of 30 words per minute
• Aptitude to quickly learn and navigate new technology systems and applications set (candidate must be able to work in multiple screens pulling information, documenting the call, and performing research while speaking to the customer)
• Knowledge of computer, telephone systems and multiple social media devices
• Ability to operate computer and telephone systems while seated for extended periods of time
• Skill in speaking with a pleasant voice, retaining composure, and building rapport among peers and customers
• Basic understanding of mobile phones and mobile industry is a bonus but not required
Hours of operation 7 days a week between the hours of 4:45am – 9:30pm. Shifts will be decided after training
For immediate consideration apply online at: OR
email your resume to nicole@
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