CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
Activity: Ask students for a list of their pet peeves. Have a volunteer list them on the board or on the flip chart. This should be a fun activity and should generate student agreement on what constitutes a pet peeve. Have students spend some time with the Work It Out 3.2 and 3.3., on page 72-73. Using this as a group activity should be fun. ................
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