Basic Concepts in
Basic Concepts in Monitoring and Evaluation
February 2008
Published in the Republic of South Africa by: THE PUBLIC SERVICE COMMISSION (PSC) Commission House Cnr. Hamilton & Ziervogel Streets Arcadia, 0083
Private Bag x121 Pretoria, 0001
Tel: (012) 352-1000 Fax: (012) 325-8382 Website: .za
National Anti-Corruption Hotline Number: 0800 701 701 (Toll-Free)
Compiled by: Branch Monitoring and Evaluation Distributed by Directorate: Communication and Infomation Services
ISBN: 978-0-621-37612-8 RP: 14/2008
FOREWORD
iv
CHAPTER 1 INTRODUCTION
1
1.1
The purpose of this document
2
1.2
Intended audience
2
1.3
Definition of Monitoring and Evaluation
3
1.4
Importance of Monitoring and Evaluation
4
1.5
Purposes (and uses) of Monitoring and Evaluation
4
1.6
Outline of this document
6
CHAPTER 2: THE CONTEXT OF MONITORING
AND EVALUATION
7
2.1
The Context of the Developmental State
8
2.2
Location of M&E in the policy process
8
2.3
Location of M&E in the planning process
10
2.4
The Government-wide M&E System
11
2.5
Important institutions with a role in M&E
13
2.5.1 Departments at the centre of government on the national level
14
The Presidency
14
National Treasury
14
Department of Public Service and Administration (DPSA)
14
Department of Provincial and Local Government (DPLG)
15
Statistics South Africa (Stats SA)
15
South African Management Development Institute (SAMDI)
15
2.5.2 Departments at the centre of government on the provincial level
15
2.5.3 Line departments
15
ii
2.5.4 Constitutional institutions
15
Public Service Commission (PSC)
16
Auditor-General
16
Human Rights Commission
16
CHAPTER 3: EVALUATION PERSPECTIVES
17
3.1
The idea of evaluation perspective
18
3.2
The Balanced Scorecard of Kaplan and Norton
19
3.3
Programme performance perspective
20
3.4
Financial perspective
20
3.5
Governance perspective
21
3.6
Human Resource Management (HRM) perspective
21
3.7
Ethics perspective
22
3.8
The perspectives adopted by National Treasury Guidelines
23
CHAPTER 4: VALUES
25
4.1
The value basis of monitoring and evaluation
26
4.2
Deriving standards of performance from values
27
4.3
The values and principles governing public administration
28
4.4
The Eight Principles of Batho Pele
34
4.5
Other concepts/ principles expressing some dimension of public service
performance
35
CHAPTER 5: EVALUATING PROGRAMME PERFORMANCE 38
5.1
Programme evaluation
39
5.2
Logic models
42
5.3
Results-Based Management
44
5.4
Theory-based evaluation
44
iii
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