Basic Concepts in

Basic Concepts in Monitoring and Evaluation

February 2008

Published in the Republic of South Africa by: THE PUBLIC SERVICE COMMISSION (PSC) Commission House Cnr. Hamilton & Ziervogel Streets Arcadia, 0083

Private Bag x121 Pretoria, 0001

Tel: (012) 352-1000 Fax: (012) 325-8382 Website: .za

National Anti-Corruption Hotline Number: 0800 701 701 (Toll-Free)

Compiled by: Branch Monitoring and Evaluation Distributed by Directorate: Communication and Infomation Services

ISBN: 978-0-621-37612-8 RP: 14/2008

FOREWORD

iv

CHAPTER 1 INTRODUCTION

1

1.1

The purpose of this document

2

1.2

Intended audience

2

1.3

Definition of Monitoring and Evaluation

3

1.4

Importance of Monitoring and Evaluation

4

1.5

Purposes (and uses) of Monitoring and Evaluation

4

1.6

Outline of this document

6

CHAPTER 2: THE CONTEXT OF MONITORING

AND EVALUATION

7

2.1

The Context of the Developmental State

8

2.2

Location of M&E in the policy process

8

2.3

Location of M&E in the planning process

10

2.4

The Government-wide M&E System

11

2.5

Important institutions with a role in M&E

13

2.5.1 Departments at the centre of government on the national level

14

The Presidency

14

National Treasury

14

Department of Public Service and Administration (DPSA)

14

Department of Provincial and Local Government (DPLG)

15

Statistics South Africa (Stats SA)

15

South African Management Development Institute (SAMDI)

15

2.5.2 Departments at the centre of government on the provincial level

15

2.5.3 Line departments

15

ii

2.5.4 Constitutional institutions

15

Public Service Commission (PSC)

16

Auditor-General

16

Human Rights Commission

16

CHAPTER 3: EVALUATION PERSPECTIVES

17

3.1

The idea of evaluation perspective

18

3.2

The Balanced Scorecard of Kaplan and Norton

19

3.3

Programme performance perspective

20

3.4

Financial perspective

20

3.5

Governance perspective

21

3.6

Human Resource Management (HRM) perspective

21

3.7

Ethics perspective

22

3.8

The perspectives adopted by National Treasury Guidelines

23

CHAPTER 4: VALUES

25

4.1

The value basis of monitoring and evaluation

26

4.2

Deriving standards of performance from values

27

4.3

The values and principles governing public administration

28

4.4

The Eight Principles of Batho Pele

34

4.5

Other concepts/ principles expressing some dimension of public service

performance

35

CHAPTER 5: EVALUATING PROGRAMME PERFORMANCE 38

5.1

Programme evaluation

39

5.2

Logic models

42

5.3

Results-Based Management

44

5.4

Theory-based evaluation

44

iii

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