Chapter 1: AN ORIENTATION TO ORGANIZATIONAL …



Comm. 164F: Communication & Global OrganizationsProf. Federico VaronaMID-TERM EXAM - STUDY GUIDEChapter 1: THE CONCEPT OF INTERNATIONAL BUSINESS & A GLOBAL MARKETPLACEI. Why Study Global Communication & International Business?II. International Business, Globalism, & Global CommunicationIII. Political Issues & GlobalizationIV. Economic Issues & GlobalizationV. Technological Issues & GlobalizationVI. Training Challenges for International BusinessChapter 2: THE CONCEPT OF INTERCUL. COMMUNICATION & COSMOPOLITAN LEADERI. Defining Culture and Cultural PatternsCulture and Related TermsLevels of CultureApproaches to CultureII. The Interface of International Business, Culture , and CommunicationIntercultural Communication and Related TermsBarriers to Intercultural CommunicationIII. Cosmopolitan Leadership and an Emerging World CultureCosmopolitan Communicators and Cosmopolitan CommunicationCosmopolitan Leaders and an Emerging World CultureChapter 3: THE CONCEPT OF CULTURAL SYNERGY & THE GLOBAL ORGANIZATIONI. The Emerging Global LandscapeII. The Reconfigurable Organization and GlobalismIII. Corporate Cultural Models and Critical Cultural FactorsIV. Globalism and Cultural SynergyV. The Virtual Organization, Cultural Synergy, and the Global MarketplaceChapter 4: CULTURAL CONTACT & INTERFACING WITH OTHERSI. Relational Dialectics and Cultural ContactII. Adapting and Building Intercultural RelationshipsAdaptation and AcculturationBuilding Intercultural RelationshipsAccommodating Culture ShockIII. Intercultural Effectiveness and Cross-Cultural CompetenciesIV. An Expatriate’s Journal: A Three-Year Sojourn in SingaporeChapter 5: THE NATURE OF LANGUAGE & NONVERBAL COMMUNICATIONI. Characteristics of LanguageLanguage is SymbolicLanguage is AbstractLanguage Shapes PerceptionLanguage is a Contextual CodeLanguage is Rule BasedLanguage is FunctionalII. Nonverbal CommunicationFunctions of Nonverbal MessagesDimensions of Nonverbal BehaviorChapter 6: INTERCULTURAL COMMUNICATION & CONFLICT MANAGEMENTI. Defining Intercultural ConflictII. Phases of Intercultural ConflictIII. Characteristics of Intercultural Conflict:Face Negotiation Conflict Styles Conflict-Handling StrategiesIV. Steps in Constructive Intercultural Conflict ManagementV. Conflict Negotiation, Mediation, and ArbitrationChapter 7: COSMOPOLITAN LEADERSHIP, TEAMS, & THE GLOBAL WORKFORCEI. Cosmopolitan Leadership & Leadership Competencies1. Leadership Challenges2. Leadership Competencies3. Professional Development Strategies for Building Cosmopolitan Leadership CompetenciesII. Cosmopolitan Leadership & Global TeamsGlobal TeamsGlobal Teams ChallengesGlobal Strategies for Increasing EffectivenessIII. Decision-Making, Problem-Solving, & the Global Teams 1. Decision-Making & Problem-Solving 2. Trust & Team Problem-SolvingIV. The Global Workforce & Technology ................
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