TRANSCRIPTS OF 9/11 TELEPHONE CALLS

TRANSCRIPTS OF 9/11 TELEPHONE CALLS

Private andConfidential - Do NotCopy or Disclose. Sensitive Security Information.

AA KEAN COMM 006327

i? OF 9/11 TELEPHONE CALLS

TAB FILE NAME

LENGTH DESCRIFHON RDU FOLDER

1

UNTTTLED

(4:07)

Belly Ong -Vanessa Minter, Winston Sadler and Nydia Gonzalez

SOC CENTER MANAGER FOLDER

2

AACTRMGRl J25A _0

3

AACTRMGR1_825A_ 1

(20:50) (3:51)

Nydia Gonzalez - Craig Marquis (Part I) Nydia Gonzalez - Craig Marquis (Part 2)

SOC DISPATCH FOLDER

4

AADISP26

5

AADISP27

6

AADISP28

(0:48) (1:56) (1:27)

Craig Marquis - Peggy Houck Peggy Houck - San Francisco ARINC San Francisco ARINC - Peggy Houck

SOC SECTOR MANAGER FOLDER

7

AASECMGR5

g

AASECMGR6

9

AASECMGR7

10

AASECMGR8

11

AASECMGR9

12

AASECMGR10

(0:31) (0:23) (0:36) (1:00) (0:46) (8:26)

Ray Howland Elaine

1

lam]

|- Ray Howland

Joe Bertapcfle Ray Hpwland

1

I(BOS) - Ray Howiahd.

| t-BOS)- RayHowland

Nancy Wyati (BOS FligMService) - Ray Howland

13

AASECMGR12

14

AASECMGR12

15

AASECMGR12

16

AASECMGRI3

17

AASBCMGR13

18

ATCIJ01

19

ATC1J02

.20

ATC1_832

21

ATC1_834

22

ATC1_917

(3:31)

1

KLGAI-RavTfowland

(3:31)

1 IfMOC)- Ray Hc/wtond

(3:31)

I IfBOS) - Ray Howland

(2:43)

1

k- Ray Howland

(2:43)

|

f- Ray Howland

SOC ATC FOLDER

(4:47)

Billllalleck |

KPartl)

(2:45)

Bill Halleck -|

((Part 2)

(2:06)

Bill Halleck -BOS Flight Control (Part 1)

(1:46)

Bill Halleck - BOS Flight Control (Part 2)

(3:49)

Bill Halleck -I IJFAA Command Center Head of Central Traffic Flow)

Working-level Employee

AA KEAN COMM 006928

BETTY ONG TO VANESSA MINTER, WINSTON SADLER AND NYPIA GONZALEZ (AA RALEIGH RESERVATIONS OFFICE)

BETTY ONG:

WINSTON SADLER: BETTY ONG: (UNISON) VANESSA MINTER: (UNISON) WINSTON SADLER: BETTY ONG: WINSTON SADLER: VANESSA MINTER: BETTY ONG: VANESSA MINTER: BETTY ONG:

VANESSA MINTER:

BETTY ONG: VANESSA MINTER: BETTY ONG: WINSTON SADLER:

BETTY ONG: VANESSA MINTER: WINSTON SADLER:

... number three in the back. The cockpit's not answering, somebody's stabbed in business class and ... I think there's mace ... that we can't breathe ...

I don't know, 1ihink we're getting hijacked.

Which flight arc you on?

Flight 12.

Flight 12.

And what scat are you in? ... Ma'am are you there? ...

Yes.

What... what seat are you in?

Ma'am what seat are you in?

We're... wejust left Boston we're up in the air.

I know, what...

.

We're supposed to go to LA and the cockpit's not answering their phone.

Okay, but what seal are you sitting in? What's the number of your seal?

Okay, I'm in my jumpscat right now.

Okay.

At3R.

Okay, you're the flight attendant?

I'm sorry did you say you're the flight attendant?

Hello?

Yes, hello.

Yes, what is... What is your name?

' Private and Confidential Do Not Copy or Disclose. Sensitive Security Information.

AA KEAN COMM 006329

BETTY ONG TO VANESSA WINTER, WINSTON SADLER AND NYDIA GONZALEZ (AA RALEIGH RESERVATIONS OFFICE)

BETTY ONG:

Hi, you're gonna have to speak up. I can't hear you.

WINSTON SADLER:

Sure. What is your name?

BETTY ONG:

Okay. My name is Betty Ong. I'm number three on Flight 11.

WINSTON SADLER:

Okay.

BETTY ONG:

And the cockpit is not answering their phone. And there's somebody stabbed in business class. And there's ... we can't breathe in business class. Somebody's got mace or something.

WINSTON SADLER:

Can you describe the person that you said --someone is what in business class?

BETTY ONG:

I'm sitting in the back somebody's coming back from business. If you can hold on for one second they're coming back.

BETTY ONG:

They -wanna know whose been stabbed who. Do you know?

(UNIDENTIFIED FAV.

I don '(know, but, Karen and Bobbie got stabbed.

BETTY ONG:

Okay. Our numberone is, got stabbed. Our purser is stabbed.

Nobody knows who stabbed who, and we can't even get up to business class right now cause nobody can breathe.

Our number one is stabbed right now. And who else is ...

WINSTON SADLER:

Okay, and do we ...

BETTY ONG:

and our number five. Our first class passengers are ... our first class ... galley flight attendant and our purser has been stabbed. And we can't get into the cockpit. The door won't open.

HelloV

WINSTON SADLER:

Yeah. I'm taking it down. All the information. We're also, you know, of course, recording this. At this point...

NYDIA GONZALEZ: WINSTON SADLER:

This is operations. What flight number arc we talking about? Flight 12.

NYDIA GONZALEZ:

Flight 12? Okay. I'm getting ...

BETTY ONG:

No. We're on Flight 11 right now. This is Flight 11.

** Private and Confidentutt - Do Not Copy or Disclose. Sensitive Security Infbnnation.

AAKEAN COMM 006330

BETTY ONG TO VANESSA MINTER, WINSTON SADLER AND NYDIA GONZALEZ (AA RALEIGH RESERVATIONS OFFICE)

WINSTON SADLER: BETTY ONG: WINSTON SADLER: BOTTY ONG:

?3%,00 WINSTON SADLER:

Flight 11. I'm sorry Nydia.

Boston to Los Angeles.

Yes. '

Our number one has been stabbed and our five has been stabbed.

Can anybody get up to the cockpit? Can anybody get up to the cockpit?

Okay. We can't even get into the cockpit. We don't know who's up there.

Well if they were shrewd they would keep the door closed and

BETTY ONG: WINSTON SADLER: BETTY ONG:

BETTY ONG: WINSTON SADLER: BETTY ONG: WINSTON SADLER: NYDIA GONZALEZ: WINSTON SADLER: NYDIA GONZALEZ: BETTY ONG:

NYDIA GONZALEZ:

I'm sony?

Would they not maintain a sterile cockpit?

I think the guys are up there. They might have gone there, jammed their way up there, or something. Nobody can call the cockpit. We can't even get inside.

(Talking in background on plane, unintelligible)

Is anybody still there?

Yes, we're stfll here.

Okay. I'm staying on the line as well.

Okay.

Hi, who is calling reservations? Is this one of the flight attendants, or who? Who are you Ihun?

She gave her name as Betty Ong.

Betty?

Yeah. I'm number three. I'm number three on this flight. And we're the first...

You're the number three on the flight?

1 Private and .Confidential - Do Not Copy or Disclose. Sensitive Security Information.

AA KEAN CO MM 006331

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