Go2 Parent Portal Support Guide - Home | GCPS TV

An online resource for parents

2010

Go2 Parent Portal Support Guide

A Publication of the GCPS Information Management Division

v 2011-8-09

An online resource for parents

An online resource for parents

Table of Contents

Table of Contents.......................................................................................................................................... 1 Introduction .................................................................................................................................................. 3 Access to go2 Parent Portal .......................................................................................................................... 4

Obtaining User IDs and Passwords ........................................................................................................... 4 Log In Procedures...................................................................................................................................... 5 Register a New Account ............................................................................................................................ 6 Parent Login .............................................................................................................................................. 8 Register Multiple Students ....................................................................................................................... 9 Forget Your Password? ........................................................................................................................... 11 Printing Portal Pages ............................................................................................................................... 12 Navigating in go2.gwinnett.k12.ga.us......................................................................................................... 13 Student Profile Tab ................................................................................................................................. 13

Student Search ? Teacher or Administrator ....................................................................................... 13 Class Search ? Teacher or Administrator ............................................................................................ 14 Student Search ? Parents.................................................................................................................... 15 Programs ............................................................................................................................................. 15 Attendance Summary ......................................................................................................................... 15 Alerts ................................................................................................................................................... 16 Current Grades.................................................................................................................................... 17 Course History..................................................................................................................................... 18 Attendance Tab....................................................................................................................................... 19 Daily Attendance................................................................................................................................. 19 Alerts ................................................................................................................................................... 21 Attendance Summary ......................................................................................................................... 21 Course History Tab.................................................................................................................................. 22 Course History..................................................................................................................................... 22 View Printable Version........................................................................................................................ 23 Current Year Grades............................................................................................................................ 24 Cumulative Grades.............................................................................................................................. 24

go2 Parent Portal Support Guide

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An online resource for parents

Grading Scale ...................................................................................................................................... 25 Current Schedule Tab.............................................................................................................................. 26

Current Schedule ? Based on Semester / Quarter.............................................................................. 26 Grading Scale ...................................................................................................................................... 28 Discipline Tab .......................................................................................................................................... 29 Discipline Infractions........................................................................................................................... 29 Alerts ................................................................................................................................................... 30 Gwinnett Discipline Code Book........................................................................................................... 30 Test History Tab ...................................................................................................................................... 30 Test History ......................................................................................................................................... 31 Additional Information........................................................................................................................ 31 Tech Team Support Matrix ......................................................................................................................... 32 1. Parent Did Not Receive an Email ................................................................................................ 33 2. Email Validation at the Local School ........................................................................................... 34 3. Parent Needs to Change Their Email Address ............................................................................ 35 4. Parent Portal URL Does Not Work .............................................................................................. 36 5. Account Set-up Failed ................................................................................................................. 37 6. The Token ID Doesn't Work or Match ........................................................................................ 38 7. Number of Log-in Attempts Exceeded / Locked Out .................................................................. 39 8. No Data is Available or Data in Portal Does Not Match Data in SASI ......................................... 40 9. Parent Portal Error Codes ........................................................................................................... 41 10. Incident Routing Matrix for Parent Portal .............................................................................. 42 FAQs for School Staff .................................................................................................................................. 43 FAQs for Parents ......................................................................................................................................... 55 Appendix: Document Changes................................................................................................................... 59

go2 Parent Portal Support Guide

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An online resource for parents

Introduction

Welcome to the go2 Parent Portal, a tool that takes parental involvement to the next level. GCPS has always recognized that a parent's participation in their child's education is one of the most powerful drivers of student achievement. Let's face it: today's parents may obtain partial or limited information, at best, from the student on what will guide their student to success. GCPS's go2 Parent Portal is a web-based internet tool that allows parents to monitor their student's academic information in nearreal time. Having access to this data is like having a daily progress report that enables parents to take a more active role in their child's education.

The go2 Parent Portal is rich in information and is extremely intuitive in design and usability. Through the internet, parents can retrieve their student's data.

Parents enter the secure portal via a login ID and password to access only their child's specific data. Once in the go2 Parent Portal, parents can navigate through the various tabs and view the student profile(s), attendance information, course history, current schedule with grades, disciplinary events, and standardized test history. Up-to-date information in these areas helps to stimulate and promote ongoing conversations around student achievement.

The Information Management Division (IMD) developed this enterprise-wide solution to extract and download data from teacher gradebooks nightly, which means that there is no new software or technology to learn! A teacher's timely input of their gradebook records will be available to parents the following day. This electronic dialog enhances the partnerships between teacher and parent by keeping parents informed. Additionally, this update of student information prevents surprises for parents about their child's performance and grades.

By offering this useful, communicative portal, parents will have the information they need to make a difference in the educational lives of their children, and strengthen the important relationship between home and school through the use of technology.

go2 Parent Portal Support Guide

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An online resource for parents

Access to go2 Parent Portal

Obtaining User IDs and Passwords

A parent/guardian needs to complete a registration form that is available from their child's local school. The parent/guardian for each student must turn in the registration form, in person, to the school that will verify the individual's identity.

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