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Open the Outlook app (such as Outlook 2013 or 2016). The top ribbon looks like this, with?File?in the left corner:You can only use a version of Outlook that has?File?in the left corner - it means your version has an Import/Export wizard.If your Outlook ribbon looks something like the one below, then you're not using an Outlook app that's installed on your computer. See?How to get the Outlook app.In the Outlook app, choose?File?>?Add Account.On the?Auto Account Setup?page, enter your name, your Gmail address and your Gmail password (or the app password), and then choose?Next.If the configuration process doesn't finish and you instead get prompts to enter your user name and password for the imap. server, choose?Cancel?and re-enter your app password in case the first one had a typo. If you continue having problems, see?Fixing problems with adding Gmail to Outlook.Click?Finish. Outlook syncs with your Gmail account. The email in your Gmail account will appear in Outlook, right below your Office 365 mailbox.Step 3: Copy your Gmail messages to your desktopMac users: If you are using Outlook for Mac 2011, there are other?export?and?import?instructions.When you're finished with this step, a copy of your Gmail messages will be stored in a file that Outlook creates on your desktop. The file is called an Outlook Data File (.pst). If you receive more email to your Gmail account after you take this snapshot, those additional messages won't be copied to your .pst file, but you can always repeat these steps to copy them.In the Outlook app (Outlook 2013 or Outlook 2016), choose?File?>?Open & Export?>?Import/Export.Choose?Export to a file, and then choose?Next.Choose?Outlook Data File (.pst), and then choose?Next.Select the account you want to export by choosing the name or email address of your Gmail account, and verify the?Include subfolders?box is checked (this ensures all your email is copied), and then choose?Next.Choose?Browse?to select where to save the Outlook Data File (.pst) and to enter a file name. By default, the name is "backup," so choose another name that's easy to remember, such as?gmail. If you are exporting to an existing Outlook Data File (.pst), under?Options, specify what to do when exporting items that already exist in the file. Choose?Finish?to continue.In the?Add an optional password?dialog box, add a password if you want. Choose?OK?to save the data file?even if you leave the password boxes empty. Without further notice, Outlook begins exporting the data immediately. It doesn't give you a message when it's done, either.Go to the location where you saved the .pst file to confirm it's there.Step 4: Copy your Gmail to your Office 365 mailboxWhen you're finished with this step, the email in the .pst file will be available in your Office 365 mailbox.In the Outlook app (Outlook 2013 or Outlook 2016), choose?File?>?Open & Export?>?Import/Export?to start the Import and Export Wizard.Choose?Import from another program or file?>?Next.Choose?Outlook Data File (.pst)?>?Next.Browse to the .pst file you created in?Step 3?(in our example the file is named gmail.pst). Under?Options, choose how you want to deal with duplicates. Choose?Next.If you assigned a password to the Outlook Data File (.pst), enter the password >?OK.Choose to import the email into your Office 365 mailbox (in the example, the Office 365 mailbox is named Jakob@). Choose?Finish.Outlook starts copying the information from the .pst file to your Office 365 mailbox.?If you have lots of data, this may take hours. If you shut down Outlook or disconnect from the Internet before the import completes, it will continue the next time it's reconnected.When Outlook is finished, you'll see the snapshot of your Gmail, now stored in your Office 365 mailbox. Congratulations! Your old Gmail messages are now in your Office 365 mailbox!Because your old Gmail is stored in your Office 365 mailbox, you can use Outlook on the web to access those email messages from any device.(Optional) Step 5: Remove your Gmail account from OutlookWhen you're finished with this step, your Gmail account will still exist, but you won't see it in Outlook. If you receive any more emails at that Gmail account, you'll need to repeat the steps in this article if you want them in your Office 365 mailbox.In Outlook, choose?File?>?Account Settings?>?Account Settings.In the?Account Settings?box, select your Gmail account, and then choose?Remove.In the dialog box about the offline cache being deleted, choose?Yes.The Gmail messages that you imported to your Office 365 mailbox are still there, but your Gmail account no longer appears in Outlook.Fixing problems with adding a Gmail account to OutlookHere are 3 common problems customers experience when importing Gmail to Outlook.Problem 1: If you get the following prompt, choose?Cancel?(it will take a couple of times), and then choose?Cancel?again at the?Auto Account Setup?page so the prompt stops appearing.This prompt occurs because Google thinks someone besides you has your password. It will display this prompt repeatedly, each time Outlook pings Google. This happens if:You typed the wrong password. To fix,?doublecheck your password.Or, you're using a computer that you haven't used before to sign into your Gmail account.Or, you haven't signed in to your Gmail account for a while.To fix, try this:Sign in to your Gmail account using the same computer you're going to use for the?Add accountprocess.Make sure you've done the steps?to prepare your Gmail account.Start?Step 2: Add your Gmail account to Outlook?again, starting at step 3,?File > Add account.Problem 2: If, instead of seeing your Gmail messages in Outlook, you get an error message along the lines of "Your IMAP server wants to alert you to the following......" go to your Gmail account and check that?Allow less secure settings?has been set to?ON, and then do the steps again to add your Gmail account to Outlook.Problem 3: You get the error message "Could not complete the operation because the service provider does not support it." Are you trying to import your Gmail messages into an or account? This error is the result of trying to import into an Exchange ActiveSync (EAS) account. The EAS service provider ( / Hotmail) does not support importing (or moving), only copying into the folder. For instructions, see?Add all your email accounts to . ................
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