Nu Skin ProDerm User Manual



Frequently Asked Questions

Q. I am trying to load the ProDerm Desktop software to more than one computer and it doesn’t seem to be working?

A. When people load the ProDerm Desktop software to more than one computer and then try to sync with the second computer, the autosync utility creates problems in the software on the ProDerm itself.  The user then gets errors and is not able to use the ProDerm without significant hassle.

Solutions:

1) The ProDerm team is changing the software so it turns off the software syncing that creates this problem.  This should go out with the next software build (this is in testing now).  

2) In the meantime, we have created the supplement to the Quick Start Guide shown below. We will be producing this and including it with every order that goes out until the new software release is tested and loaded on the machines. These instructions should help prevent this problem if followed correctly.

ATTENTION!

Please Follow these supplementary instruction to install the ProDerm™ desktop software.

NOTE: It is important that you use only one computer to manage your ProDerm records.

Synchronizing data between your ProDerm and two different PCs may result in data loss.

1. Follow steps 1 and 2 in the ProDerm Quick Start Guide 1. Then begin the instructions below to replace Steps 3.1, 3.2, and 3.3 and Step 4.

|[pic] |2. Insert the ProDerm Software CD into the PC you have selected to use with your |

| |ProDerm and the installation process will begin. |

| | |

| |Click “Next” to start the installation procedure. |

| | |

| | |

|[pic] |3. You must accept the end-user software license agreement in order to install the |

| |software. |

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| |Click “Next” to continue. |

|[pic] |4. The installation may take a few minutes to complete. |

|[pic] |

| |5. After the ProDerm desktop software is installed, you will be prompted to install |

| |additional software for the instrument. |

| | |

| |At this point, click “No.” |

| | |

| |ATTENTION: If you select “Yes,” your ProDerm instrument may not function correctly. |

| | |

| |The installation process will end and you will see a ProDerm icon on your PC desktop.|

6. At this point you are ready to go on to Step 5 in the Quick Start Guide 1.

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